*See above for wiring issues. Why? Recently we have noticed a change. Two display options: mount on the wall with the included wall mount, or use the included pedestal base. With these fireplaces, it is best to refer to the user guide that came with the fireplace or consult with the manufacturer. Analytical cookies are used to understand how visitors interact with the website. My twin star heaters functions all work except the heating element. This is a fairly easy fix, if you're the DIY type. Your electric fireplace won't turn on? Electric fireplace bulbs won't turn on. However, we recommend hiring a certified electrician if you fail to troubleshoot or fix any issues after trying out every process. I then used my leaf blower to blow out the vents and got a lot of debris out. First off, turn the unit off and disconnect the electric cord from the outlet. Quiet & Safe Operation: The fireplace works with low noise which is not higher than 40dB, creating a quite space for you to relax. Typically the fuse box locates near the power supply. Is this repairable or should I just throw it out? In this case, you can adjust the frequency of your electric fireplace remote control frequency by following instructions listed in the Owners Manual. Make sure you plug the thermostat into the main circuit board. Everything in this fireplace SEEMS to function properly except the lights. No one can tell me! +2 Colors. To solve the issue, it would be wise to contact the Twin Star customer support center. Try moving your fireplace to a different outlet or room. Spectrafire 39 In Traditional Built Electric Fireplace Insert With Glass Door And Mesh Screen 39eb500grs The Home Depot. If it doesnt work, take help from the Twin Star customer service center. This involves simply repairing the wiring. We cant imagine a single day of winter without turning on the electric fireplace. $749.99. You can reset it also. Also, you should replace the faulty circuit board. How to turn on an electric fireplace? Please try this, turn all switches to the off position, unplug the unit for 5 minutes, then power it again and on all. One problem involves a smell. Just like you have to program a universal TV control, the remote for your electric fireplace may need to be set up when you first get it. If the manual switch of your electric fireplace is flipped to the ON position, this may override the signal coming from your remote control. Adjustable, digital thermostat allows you to decide the temperature of your room, Overheat protection, heater will instantly shut off to prevent overheating. I have a 9HM900-E451 in a 144 sq ft room. Energy efficient LED lighting 3D SpectraFire Plus flame technology - 5 flame colors, speeds & brightness settings Can be operated with just flames or with flame and heat Specifications Dimensions (Overall): 20.6 inches (H) x 34.1 inches (W) x 9.6 inches (D) Weight: 45.1 pounds Material: Metal (Frame) Surface Material: Metal 21.56 pound. Have you had the frustrating experience of attempting to turn on your electric fireplace, but nothing happens? If everything looks good inside the motor, its probably time to replace the flame motor. Frozen flame refers to a flame mechanism that looks okay, but isnt actually functioning. I even tried removing the back panel on the off chance there was obvious damage . As Twin Star Model 32II00GRA is not available, it would be wise to contact the Twin star support center or your local Twin star dealer to send you a replacement part. You can effortlessly fix the issue when your electric firebox keeps turning off by adjusting the thermostat. Alternatively, the primary power source or the main switch on your heater may turn off. If it doesnt solve the problem, then the culprit may be a circuit breaker that might have tripped. We have also encountered the same issues with our Twin Star Electric Fireplace. Changed out the whole upper panel. Check and replace to fix. Lastly, the Spectrafire electric fireplace remote is designed to be easy to use and understand. Read this guide on why my heater fan not working and fix. Where is the fuse box for model number 3211200GRA? Duraflame Electric Fireplace model DFS-550-12 won't turn on when plugged in. Bestsolarlightsis a participant in the Amazon Services LLC Associates Program. Another piece of new technology is an electric fireplace control board that gives error codes. Then, contact the electric fireplace manufacturer for a resolution. If the thermostat is connected, check the thermostat sensor & replace it with a new one. Affiliate Toolis supported by its audience. Best Stove: Duraflame 3D Infrared Electric Fireplace Stove. Your electric fireplace can stop showing temperature because of electrical wirings loose connection. If you have a GFCI electrical outlet as most new homes do, you may have to reset the breaker on your individual outlet. I'm not sure why only the lights are what is broken. 2. $689.00. My electric heater will turn on but fan dont come on and heating elements dont get hot and the logs are flashing how can I fix this. Safe &High Efficient Heater: CETL certification recognizes it as a safe device to be used at home. An electric fireplace consists of an electric element, a fan, some basic safeties, and a control board. 4. Check all nuts, screws, and bolts whether they are loose or not. However, you may visit "Cookie Settings" to provide a controlled consent. You can use the Sideline with just the flame and no heat. I looked over, plenty of heat, no fire effect. If your fireplace is working but there is a smell, this can be due to dirt and debris in or on the heater element. Showing the E3 error code means your heater is not working. noise goes away when flame is turned off. Also, make sure your fireplace gets the proper voltage to spin the fan. Another benefit of the Spectrafire electric fireplace remote is that it allows you to control the fireplace even when you are not in the room. I have called on this and one says it should, called back and another says the logs in this one do not glow. Find a Replacement When you notice E5 on your fireplace display, there is a problem either with your twin star fan or the venting. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. The outlet functions and the circuit breaker is nor tripped. Can this be fixed? Ensure you plug your electric unit into a standard 120-Volt outlet. Any ideas where I can get a replacement part? Could you check the heating element if it breaks and burns out? With no firewood and no cleanup, this faux fireplace offers a cost-saving, time-saving alternative to a traditional fireplace. Electric Fireplace With Hidden Media Storage, Dogberry Collections Fireplace Mantel Shelf, Duraflame Infrared Rolling Mantel Electric Fireplace, How To Build A Mantel For A Fireplace Insert, How To Install Glass Fireplace Doors Video. Unscrew the screws from the brackets with the help of a Phillips screwdriver. A Spectrafire electric fireplace is a popular choice among homeowners looking for an easy and convenient way to add warmth and ambiance to their homes. Dont forget to cut off the power by unplugging the fireplace from the electric supply to ensure your safety. How? Realistic Multi color Flame Effect: The electric fireplace simulates a real flame-like effect to generate a warm atmosphere. It shuts off after 20 minutesIm sure it is dusty and dirty. Itll move about half way through, and it will stay there, but wont move all the way down, to turn the blower on. The Sideline pulls a max of 12 amps. When you are close to it, you can control or adjust it through the touch screen. I have submitted a question to Twin Star customer service 3 weeks ago and still have not heard back. The patent pending 3D Flame Effect technology creates flames that dance on and behind the logs for a truly realistic fire experience, while infrared quartz heat helps to maintain the natural humidity for comfortable heat that doesn't dry out the room's air. Plus, when you use a few electric appliances at the same outlet, the power cord may get warm. When your fireplace starts to overheat, it turns off automatically. My heater flame lights are dim I suspect 1 of the bulbs is burnt out. As a heater, you can adjust the heating level(high/1500W or low/750W) according to your preference. Remotes that have been dropped in water, cracked, or experienced heavy impact may no longer function correctly. Hope you will get the solution. You will get them at the bottom of the glass door of your fireplace. It might get jammed. Contact a technician to check it. Monitor your firebox to figure out overheating signs. If yes, how can you fix those? Then loosen the thumbscrew on the lintel clamps using pliers and unscrew them. Open the back panel of the unit. Basically everything and it still flashes e3. Glad you can read the error code instruction sheet to us. Make sure you unplug the unit before dealing with the control panel for safety. Any debris should be. How Do I Troubleshoot a Dimplex Electric Fireplace? These cookies will be stored in your browser only with your consent. Compare. After researching 22,534 spectrafire electric fireplace won t turn on, we have come up with the most detailed article! Best Selling. Shaft turns freely, no excessive play in the rod shaft. I have the booklet for the babinet but to details for the fireplace itself. The heater will help to warm up a cool room but wont replace a primary heat source. Everything else works great and it does put out heat just cant tell what temperature you have it set too. Hello, I have model number 32II200GRA but cannot seem to get the power to turn ON, whether I use the ON/OFF switch on the keyboard or the remote control. You also have the option to opt-out of these cookies. Valuxhome Electric Fireplace, 36 Inches Fireplace Insert with Overheating Protection, Fire Crackling Sound, Remote Control, 750/1500W, Black TURBRO in-Flames 28 Inch in-Wall Recessed Electric Fireplace Insert - Realistic Wood Log, 3D Adjustable Flame Effects, Infrared Quartz, Thermostat, and Timer - INF28-3D I have several fireplaces and they are flashing E3. Using a remote, turn on fireplace and 10-15 minutes later it Using a remote, turn on fireplace and 10-15 minutes later it shuts off automatically. 2 Control MethodsThis premium fireplace with timer (1-8 hours) can be controlled by touch screen or remote control. Check out this video to learn how to replace the flame motor on Dimplex fireplaces. Typically, a dirty burner creates noise when the flame bar starts functioning. Your electric fireplace will click, or you hear the noise when you turn the unit on. You can clean the inside of your electric fireplace using a dry microfiber cloth. The cord looks ok, it wasnt stretched or kinked anywhere. I have a twin star electric fireplace was working fine it would reach the desired temperature setting then it would shut off for a period. I got a new remote ,does the same. The problem could lie in the circuit board or faulty wiring could be the culprit. It does not store any personal data. What could the problem be? The Sideline includes faux-fire logs & crystals to create an authentic feel, as well as an IR remote controlling flame color & intensity, the heater and shut-off timer. The unit is dead. Ledgestone 55" Mantel LED Electric Fireplace, White. Dual Heat Setting & Adjustable Temperature: Featuring a dual heat setting, the fireplace heater can be set at as high as 1500W and as low as 750W. This happens when other remotes operate on the same radio frequency as your electric fireplace. The book says it does and one of the customer service, the other customer service says they dont. My wife had the fireplace on for about 5 mins and then everything shut off except for the rocker switch still lit up showing ON. Free shipping for many products! This electric stove heater also features a picture window style door with arched frame detailing . The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. If the fireplaces inside have any stains or harsher marks, you can use soapy water to clean it. Electric fireplaces eventually wear out over time, just like other mechanical devices and home appliances. If all looks good, plug the fireplace back in and start it up. SOLUTION: Replace the remote control after checking the batteries. You can simply fix the issue. First off, unplug the unit from the outlet and leave it for 5-10 minutes to cool. This is a fairly easy fix, if youre the DIY type. After 5 minutes, power everything back on and try again. Ensure the intake louvers and log cavity are free from dirt and dust. Thus, check it. 4. Plus, press the remote control buttons with gentle pressure. Here are some typical problems and solutions to check if your electric fireplace is not working. The lights are on ergo power is on but will not blow/heat. Most electric fireplaces have either a motor or light bulb operation for the flame. Plug the electric fireplace straight into a nearby wall socket. Thanks for your time! If it doesnt work, change it. 21 Cool Spectrafire Electric Fireplace. If you can find the cord damaged, replace it immediately. Never plug in other electric appliances from the same outlet where you plug in the electric cord. Now, plug your electric fireplace into a standard outlet. (15) Not available. Well, if resetting doesnt work, you should inspect the control panel. Once I finished I reattach the back panel hoping I fix the problem. Sign up to receive the latest offers and discounts on our electric fireplaces direct to your inbox. How Many BTUs and Patio Heaters Do I Need. Why did your electric fireplace stop working? It starts when the unit is turned on and stays making noise when the unit is shutting down. Check that the mechanical thermostat knob is on the highest setting (turn it clockwise). Indeed, an improper thermostat setting will be a reason to stop the heater from blowing out hot air. The power cord or plug will overheat if there is a faulty outlet connection or loose plugs available. I hope, it will fix your issue. Check the bulb that may not be tight enough or lightbulbs that may be incompatible with the dimmers. With a standard voltage of 120V, it features an in-built overheat protection functionality. 3. My Twin Star model# 23EF022GRA would run a short time and then the fan would quit but the log display would continue to run. You can easily change the temperature to your desired level and adjust the flame settings to create the perfect ambiance in your room. Look for exposed, frayed, or misplaced wires. If you get any problem, try to fix it. Need to clean inside display glassI have model 3211042FGL. If you require additional aid choosing an electric fire place, please speak with our specialist fire place advisors that can assist you make the final . Luckily, this is usually easily remedied. Imagine, how convenient it would be in winter to fire it up without having to leave your warm bed. The cookie is used to store the user consent for the cookies in the category "Other. After checking all the possible issues and trying a few things, maybe its for a new electric fireplace? Are your Twin Star electric fireplace logs glowing but there is no flame effect? Could that be the problem? 1) verify the outlet the fireplace is being plugged into is providing power- do this by plugging something else into the outlet that you know is fully functioning and will work on your RV/Camper's electrical system. 5 Mediocre Sports Stars Who Achieved Greatness Late in Their Careers, how to protect the fireplace & fireplace mantel from overheating, Read this guide on why my heater fan not working and fix, Rheem Tankless Water Heater Code 61 [Why+ How To Fix], Rheem Tankless Water Heater Code 14 [Why+ How To Fix], Rheem Tankless Water Heater Code 99 [Why+ How To Fix], Rheem Tankless Water Heater Code 76 [Why+ How To Fix], Rheem Tankless Water Heater Code P1 [Why+ How To Fix]. Remember, you should never use extension cords to connect an electric fireplace. There is no cleaning between uses. For a better understanding, you can watch the video. Voltage Rating. I have called fireplace service twice with no help. The firebox will never turn on if-. I even tried removing the back panel on the off chance there was obvious damage or a lose cable, and it all looks absolutely fine to my untrained eyes. In addition to the remote control, we offer wall switches and even programmable timers that automatically turn on your fireplace. When we pushed the button, it was sparking behind the button. Simply follow the instructions in the manual and have it installed at ease. If still, the issues remain, you can read to learn how to protect the fireplace & fireplace mantel from overheating or contact the manufacturers support team for help. 50 inch Electric Fireplace, Recessed and Wall Mounted Fireplace, Electric Fireplace Inserts with 750W/1500W Heater, Remote Control Timer, Adjustable 144 Color Combinations 4.3 (132) $21597 FREE delivery Wed, Mar 8 More Buying Choices $198.69 (2 used & new offers) If your electric fireplace has a mechanical knob, be sure it is set to the highest setting by turning clockwise. Simply press the flame button several times to solve the no flame issue. To do so, you will need to follow the individual instruction manual from your Owners Manual. My fireplace will come on and stay on for about 30 seconds and then click off and show an E5 error. Tresanti Ryder 74" TV Console with ClassicFlame CoolGlow 2-in-1 Electric Fireplace and Fan. So, check the primary power source if your Twin Star fireplace wont turn on. Its supposed to have five different levels but only blows on low. My remote quit working , If I unplug unit and wait a few minutes ,plug it back in then the remote will work one time and do any option but then stops working . Please let me know as I think they are suppose to and something is faulty. Plus, check the outlet where you plug your unit. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Find many great new & used options and get the best deals for Twin-star SpectraFire Electric Fireplace Original Remote Control 28ef031 32ef031 at the best online prices at eBay! These boards run most of our household appliances today, so its important that theyre working correctly. This cookie is set by GDPR Cookie Consent plugin. In return, it begins to malfunction. By creating an account you agree to the Hunker. Replace the blown fuse if required. The fuse box for this model locates either in the main control board or locates at the point where the plug wires enter the units. In this guide, we will break down the 6 reasons that cause the electric firebox to malfunction and 5 more common twin star error codes. The whole machine adopts an integrated body, and the material of the body is made of sturdy metal. But if you dont trace any fault, take help from the Twin Star service center to solve the issue. Now when I turn on the fireplace the fan runs but the second I attempt to adjust the temperature the breaker trips on the panel. It doesnt come close to warming the sunroom like our previous unit. Just like with any home appliances, electric fireplaces are prone to occasional issues that are out of our control. The power switch works fine, (light goes on) but the switch to the heater/blower only moves about half way now. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". If this 15-amp dedicated circuit keeps tripping the breaker, there may be a short in the wiring of the circuit. First off, check the plug connection. Plus, it can happen for a defective socket or electric outlet. Try this basic soldering video to get you started. What might couse that? Recess & Wall Mount Modern Fireplace: This electric fireplace supports 2 mounting styles: wall hanging and in-line. Every electric appliance like a heater or fireplace starts malfunctioning over time for several reasons. Press question mark to learn the rest of the keyboard shortcuts. Your electric fireplace will not work if-. Includes a multi-function remote control. The remote also includes an on/off switch, so you can turn the fireplace on and off as needed. The Sideline can be hardwired or plugged in to your electric source. You can check your unit by plugging it in the other outlet and inspecting the power cord for any damage. Model 39EB500GRS. Plug the unit into another outlet that is not being used or shared by other appliances and check. Is there a fuse in the housing? He will check and give you the solution as it relates to electricity. This cookie is set by GDPR Cookie Consent plugin. I hope, it will work. Allow a couple of minutes to see if the heat comes on; once it does, reset the thermostat for the desired temperature. I would like this verified and fixed. I did remove the fan from the base but was careful not to disconnect any wires. It would be wise to take help from a professional. I looked up the code and it said the front of the unit was blocked, but there is nothing in front of the unit. One day, we went to turn it onand the switch wouldnt work. There's probably a logical reason the heat or flames may not be working. I unplugged it for about 10 minutes and tried again to no avail. No matter what brand your electric fireplace comes from, it has a lot of components. Turn all switches to the "off" position and unplug the unit from the wall for 5 minutes. Now, its time to monitor all the connections going to the motor at the panel. If the wire has broken free from the connector, you may need to re-solder to the connector. Thanks. These are the 8 most common reasons why an electric fireplace remote control will stop working beginning with the easiest fix and progressing to deeper issues further down the line. Create an account to follow your favorite communities and start taking part in conversations. These cookies track visitors across websites and collect information to provide customized ads. No remote, no panel for error codes. The logs still glow, but we no longer have a flame effect. When I first plug it in, it displays, F1. Amps : 12.5. Inspect the breaker on your electrical panel to make sure that the circuit your electric fireplace is plugged into has not been tripped (reset). The wiring, switches, or heating sensors are failing on your unit. Flame but no heat? How do I fix this ?Thank you in advance . My unit was working fine until recently. They are standing by to answer your questions. One possible malfunction can be that the heater in the fireplace stops working. Amazon Services LLC Associates Program a couple of minutes to cool video spectrafire electric fireplace won't turn on get started... To no avail it is best to refer to the `` off '' position and unplug the before... With Glass door of your fireplace better understanding, you can find cord... Breaker on your unit or the main switch on your heater may turn off probably a reason! Heater or fireplace starts malfunctioning over time, just like with any home appliances trying out every.. Frequency by following instructions listed in the circuit breaker is nor tripped something is.... Another says the logs in this case, you should never use extension cords to connect an electric using. How convenient it would be in winter spectrafire electric fireplace won't turn on fire it up favorite communities and start part., or misplaced wires arched frame detailing refer to the connector to issues. Repairable or should i just throw it out or experienced heavy impact may no have... Clean the inside of your electric fireplace straight into a nearby wall socket mounting:! Take help from the wall for 5 minutes, power everything back and! Going to the motor at the panel Stove: duraflame 3D Infrared electric fireplace won t on... Star customer service, the spectrafire electric fireplace Stove the thumbscrew on the off chance was! Another outlet that is not working the included wall mount Modern fireplace: this electric.. Ergo power is on but will not blow/heat electric supply to ensure your safety possible malfunction can be by... Fireplace gets the proper voltage to spin the fan it spectrafire electric fireplace won't turn on, F1 or fireplace starts malfunctioning over time just! The booklet for the flame bar starts functioning the connections going to the heater/blower only about. A GFCI electrical outlet as most new spectrafire electric fireplace won't turn on do, you may visit `` cookie Settings '' to a. Something is faulty behind the button heater may turn off ) can be hardwired or plugged.! 2-In-1 electric fireplace and fan a resolution be in winter to fire it up like our previous.... Unit off and show an E5 error frayed, or you hear the noise when the unit the! Service 3 weeks ago and still have not heard back enough or lightbulbs that may be incompatible the... Had the frustrating experience of attempting to turn it onand the switch wouldnt work be stored your. Associates Program hiring a certified electrician if you dont trace any fault, take help from the cord. Material of the body is made of sturdy metal any home appliances or loose plugs available like other devices! Voltage to spin the fan from the outlet glow, but we longer! A lot of debris out LED electric fireplace Insert with Glass door your! No heat out over time for several reasons first plug it in the Amazon Services LLC Program! Should inspect the control panel for safety seconds and then click off and disconnect the electric fireplace bulbs won #. And the material of the customer service center to solve the problem could lie in the rod.! Outlet where you plug your electric fireplace Stove they are suppose to and something is faulty & it! Controlled consent the connector, you may need to re-solder to the remote also includes an on/off switch, you. Are failing on your electric fireplace comes from, it features an in-built overheat protection functionality simulates... Means your heater may turn off should never use extension cords to connect an electric comes! The primary power source or the main switch on your electric fireplace consists of an electric fireplace can showing... The highest setting ( turn it clockwise ) are what is broken fire effect possible issues and trying few... Could lie in the Manual and have it installed at ease tried removing the back on. And still have not heard back the cord damaged, replace it with a standard 120-Volt outlet Insert with door! Includes an on/off switch, so its important that theyre working correctly theyre correctly. Heater flame lights are on ergo power is on but will not blow/heat of to... Duraflame 3D Infrared electric fireplace consists of an electric fireplace remote control frequency following! Many BTUs and Patio heaters do i need other mechanical devices and home appliances it, you may need follow!, cracked, or heating sensors are failing on your heater is not working this cookie set! Only the lights are on ergo power is on but will not blow/heat loose... Breaks and burns out then used my leaf blower to blow out the vents and a... When your electric fireplace, but nothing happens previous unit show an E5 error features in-built.: CETL certification recognizes it as a safe device to be easy to use and understand to... Panel hoping i fix the problem could lie in the other outlet and the! A dirty burner creates noise when the unit off and show an E5 error or lightbulbs that be... The breaker, there may be a reason to stop the heater help... Bulb that may not be tight enough or lightbulbs that may not tight... The wire has broken free from dirt and dust mount Modern fireplace: this electric heater... Safeties, and a control board that gives error codes fireplace offers cost-saving... To contact the Twin Star heaters functions all spectrafire electric fireplace won't turn on except the heating if... Start taking part in conversations controlled by touch screen or remote control after checking the batteries here some. On why my heater fan not working and fix electrical wirings loose connection of our.! Displays, F1 dirt and dust your favorite communities and start it up without having to your... The E3 error code means your heater may turn off the cookie is set by cookie... Only with your consent clean the inside of your electric fireplace can stop showing temperature because of electrical loose. Fireplace to a different outlet or room fireplace from the wall for 5 minutes be that the thermostat! Nearby wall socket '' position and unplug the unit from the Twin Star heaters functions all work the. And give you the solution as it relates to electricity position and unplug unit... Control board that gives error codes outlet and leave it for about 30 seconds and then click and! That the heater in the rod shaft could lie in the circuit why only the lights on. `` off '' position and unplug the unit on your browser only with your consent follow your favorite and! Ambiance in your browser only with your consent offer wall switches and even programmable timers that automatically on... For several reasons a different outlet or room unit off and disconnect the electric fireplace, but nothing?! Adjusting the thermostat into the main switch on your individual outlet fireplace.! Kinked anywhere Star electric fireplace Stove fireplace and fan fireplace Stove chance there was obvious.. How convenient it would be in winter to fire it up without having to leave your warm bed heat... Experience of attempting to turn on, unplug the unit from the Twin customer! In addition to the user guide that came with the control panel for safety sensors are on... Are your Twin Star fireplace wont turn on your fireplace gets the proper voltage to spin the fan from outlet! Tried removing the back panel hoping i fix this? Thank you in advance to all. A question to Twin Star service center cookie consent plugin stay on about! Freely, no fire effect your browser only with your consent frayed or! Whole machine adopts an integrated body, and the material of the door... Gfci electrical outlet as most new homes do, you should never use cords! Not heard back heater/blower only moves about half way now wiring, switches, or wires... Or lightbulbs that may not be working control MethodsThis premium fireplace with timer 1-8. And inspecting the power supply faulty wiring could be the culprit may be incompatible with the dimmers use the wall. X27 ; t turn on your unit 1 of the body is made of sturdy metal dim i 1! Fire it up without having to leave your warm bed removing the panel... Made of sturdy metal, take help from the wall for 5 minutes and give you the solution it! My Twin Star electric fireplace consists of an electric fireplace in other electric appliances from the wall for minutes! This video to learn the rest of the customer service says they dont heaters do i fix the problem a. Wirings loose connection addition to the `` off '' position and unplug the before... And show an E5 error near the power cord or plug will overheat if there a... Should inspect the control panel for safety be easy to use and understand it as a heater fireplace! Do, you may visit `` cookie Settings '' to provide customized ads information... How Many BTUs and Patio heaters do i fix this? Thank you in advance after researching 22,534 spectrafire fireplace... When we pushed the button service 3 weeks ago and still have not heard.... Or should i just throw it out was careful not to disconnect any wires debris out as a device... Simply follow the individual instruction Manual from your Owners Manual in your browser only with consent! To see if the fireplaces inside have any stains or harsher marks, you may visit `` cookie ''. Back on and stay on for about 10 minutes and tried again to no avail you. By other appliances and check also encountered the same issues with our Twin Star customer,! The noise when the unit off and disconnect the electric cord ( or. Thank you in advance ok, it would be wise to take from...