You must check the departure location and times shown on the Ticket as it is your responsibility to arrive at the correct departure point by no later than required under Condition 6.6. Select a return within 3 months of your outward travel. (c) Other border checks: Where we or you are required under any applicable law to provide details of your full name, address and other information concerning your identity and your journey and its purposes you shall, as a condition of your travel with us, promptly comply with all such law and cooperate with us in complying with such law. Baggage fees are charged on a per-customer, per-flight basis. Failure to do so, may result in the full adult fare being charged. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. Each of these Conditions, and Special Conditions which apply to your Ticket, shall be separate and severable. Where such transport involves air travel we recommend you allow at least 180 minutes between the Service scheduled arrival time and your flight departure time or such longer period as may be recommended by your airline or the airport from which you are travelling and you should contact the airline you are flying with and the airport you are flying from to confirm if a longer period is recommended. I see their policy is 2 medium suitcases pp, no more than 20KG. Any claims in respect of damaged Luggage or other items of property must be received by us as soon as possible after the date you discover the damage to the Luggage or other items of property and, in any case, within 28 days of the date of your Journey. What if my luggage is in excess of 20kg for traveling with the National Express? If you cannot see the select your seat option as part of your booking process that means that this option either is not available on the Service you are booking to travel on or is not available on the sales channel you are using. (c) You may leave the Service at an earlier stop where you: (a) tell the driver when you board the Service that you wish to do so (so that your Luggage can be placed in an appropriate location in the luggage hold) unless that earlier stop is one at which unloading of Luggage is restricted if you are travelling with Luggage in the hold; and (b) you pay the driver or other National Express representative any additional fare payable as a result of you leaving the Service at an airport stop rather than the booked finish point of your Journey. (b) Proof of matters: When making your claim for a refund, you must provide reasonable proof of your identity and proof of purchase of the Ticket. To see a list of accessible coach routes please clickhere. (lines open 8am - 8pm 7 days a week). There is no provision for excess luggage on any NSW TrainLink regional train or coach service. I booked my ticket for Heathrow to Southampton on Natonal Express and have a question for those who have used this service before. (a) Food and drink: You are more than welcome to bring your own drinks (with a lid, if they are hot) and cold food. Based on seasonal trends, Air India Express also offers tiered fares with a free baggage allowance of 20/30/40kg on selected destinations. Lines open 8am-10pm 7 days a week. These Conditions, and your contract with us, are governed by English law and you and we can bring legal proceedings in respect of your contract in the English courts, save that if you live in Scotland you or we can bring legal proceedings in respect of your contract in either the Scottish or the English courts. If you wish to cancel your Ticket and claim a refund later than 24 hours prior to the departure time shown on your Ticket or after the departure time shown on your Ticket or you are unable to contact the original issuing office you should write to the Refunds Department, National Express House, Mill Lane, Digbeth, Birmingham, B5 6DD, enclosing your Ticket (or in the case of M-Tickets and E-Tickets, the Ticket Number and type) and an explanation as to why you could not use it. We will carry your Luggage on and subject to these Conditions and any applicable Special Conditions. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. For more information, please visit our Cheltenham Festival page. Checked baggage dimension. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. Passengers who do not allow the recommended time between Service arrival and third-party service departure times do so at their own risk and we shall not be liable for any additional costs or losses you incur as a result unless caused by our failure to provide the Service with reasonable skill and care. (i) You may store in the luggage hold of the Coach, free of charge, either: 2 medium sized suitcases or rucksacks each measuring no more than 70cm x 45cm x 30cm and weighing no more than 20kg, or one large suitcase or rucksack measuring no more than 75cm x 50cm x 32cm and weighing no more than 20kg. Please call us 36 hours prior to travelling to check the latest status. If you are not happy with how we have handled your complaint once we have completed our internal complaint process, we are obliged to inform you of an approved alternative dispute resolution entity which is competent to deal with your complaint. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). (The traffic in London gets pretty hideous.) Items of luggage in excess of 20kg will be charged. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. Before you set off for the coach station, run through our checklist to make sure you have everything you need: You can purchase tickets to hundreds of UK and European destinations using the journey planner on our homepage. If you fail to produce the discount card you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. The luggage policy on the website HERE says "You may take one or two medium sized suitcases/rucksacks onto a service (weighing no more than 20kg each) free of charge, and one Neither case should weigh more than 20kg (44lb). (c) Storage of left and lost Luggage or other items of property: We shall be entitled to open and examine any left or lost Luggage or other items of property to seek to ascertain who it belongs to and/or for health and safety and/ or security reasons. Two medium-sized suitcases that weigh no more than 20Kg each, plus a small piece of hand luggage, are permitted. In such circumstances, we will endeavour to notify you of the alteration, delay, withdrawal or termination of the Service, and of any substitute or alternative Service, as soon as reasonably practicable. (c) No seat selection: If you do not pre-select a seat on a Service prior to departure, you may sit in any available and unreserved seat when you board the Coach provided that you move to another seat from the point at which such seat is reserved by another passenger and provided that you comply with any request from any driver of a Coach or National Express representative to move to another seat at any time during your Journey(s). Large cases no more than 75cm x 50cm x 32cm. We shall have no liability for any loss or damage occurring to any valuable item placed in the hold of the Coach for any reason whatsoever. It can't be any bigger than a standard 'large' suitcase (75cm x 50cm x 32cm) or 2 medium suitcases (70cm x 45cm x 30cm each with a maximum combined weight of 20kg). You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. Medium cases should be no more than 70cm x 45cm x 30cm. (d) Fee for selecting a seat: There may be a fee for pre-selecting a seat. Megabus and National Express Coaches run from Heathrow Central Bus Station (for terminals 2 and 3) to Victoria Coach Station. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. We will take reasonable care of your Luggage while you are travelling with it on any Journey and if you notify us that you have left it behind and we locate it in accordance with Condition 11.4(a). (e) Return of your Ticket: When making your claim for a refund, you must return your unused Ticket (or the portion of your unused Ticket) to us. If you fail to comply with this Condition 12, we shall be entitled to restrain you, remove you from any Coach or Station owned or managed by us, refuse you further carriage, cancel your Ticket without refund and take any other measures as we consider necessary, including to involve the police if we consider that there are any security or safety issues. (a) No liability if you have no reservation: If we cancel or withdraw a Service before it has commenced, and you do not have a place reserved on it, we shall have no liability to you or any third party. For safety reasons, children under 14 are not permitted to sit in the seat located directly in front of the Emergency Exit door. What's more, our friendly drivers will load your bags onto the coach for you, making the start of your journey even easier. I booked a Coach ticket from London to Manchester with National Express. You should choose the Ticket and fare which best suits your needs and consider taking insurance to cover instances where you might have to cancel your Ticket. We have facilities for you to store your luggage at the following coach stations: Find out more about our coach station facilities. Please read these Conditions (along with any Special Conditions that apply to your ticket) carefully before you purchase a ticket to travel on our coach services. Regarding luggage it states that I can have 2 medium suitcases not weighing more than 20kg. If you do travel on any Service without a valid Ticket, you must leave the Service when asked, and we will be entitled to remove you from the Coach if you refuse, unless you immediately purchase a valid Ticket for your entire Journey (subject to availability of a seat for your entire Journey) and you pay: (i) the applicable fare as specified by the driver of the Coach or any National Express representative for the Journey which you are making; plus. Book tickets & track your coach anytime, anywhere. After that, you'll be in tears, paying 2k for a holiday that's usually 4 times cheaper a week before or later. Have a question? (a) Making a reservation for a particular Service: Where your Ticket or part of your Ticket is not for a specified Service (for example, where you have purchased an open return) you may make a reservation for a particular Service for the return Journey. (ii) cancel the Ticket, and allow you to claim a refund of the full amount of the fare and any seat reservation fee if no portion of the Ticket has been used, or, if the outward part of a return Ticket has been used, 50% of the fare and any seat reservation fee for the return Journey. Additional infants aged 0-2 must be paid for. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. National Express coach passengers are advised to be aware of their luggage limitations. National Express luggage policy Hold luggage For each person you are allowed to take one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. (c) We will not be liable to you in respect of prohibited items: If you take any prohibited items of property onto any Coach or into any Station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever, including our removal of such items. If you have to change from one Coach to another you will be responsible for transferring yourself and your Luggage and other items of property between Coaches, unless other arrangements have been made in advance including those made by passengers who have pre-booked assistance. The service began in May 2005 and continues to be a beloved complimentary perk of staying at a Disney Resort. Each passenger can carry ONE piece of hand-baggage onboard that weighs 7kg or less, is no bigger than 56cm x 36cm x 23cm, and can fit under the seat in front of you or in the overhead cabin compartment. - 1. (c) Paid Tickets: You are only entitled to a refund if you have paid for the Ticket which is being refunded. If you have purchased a Ticket using any of our concessionary discount Coachcards (currently marketed as Senior Coachcard and Disabled Coachcard) you. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. To see a list of accessible coach stops please click here. Save. (ii) make suitable alternative arrangements to carry you to your destination by another mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee. However, and in accordance with our rights, we will not submit to an alternative dispute resolution procedure operated by the ADR Entity. Suitcases under this particular category are generally estimated to be of a certain size. Extra luggage fees should not be exempt and in future will be refunded for any customers who have purchased a fully flexible ticket.". If these Conditions are inconsistent with any provisions of the EU Passenger Rights Regulations which apply to your Contract with us, the relevant provision of the EU Passenger Rights Regulations will apply and we shall meet our obligations in the relevant provision of the EU Passenger Rights Regulations. Your one piece of luggage must not exceed 20kg, with maximum dimensions of 70cm x 30cm x 45cm. It is also your responsibility to check if your Ticket shows that carriage is by a Third Party Provider as this will inform you that your contract is with that Third Party Provider. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. The luggage allowance is 20kg; you can also entertain yourself in the bus with TV, Wi-Fi, and more. Our luggage is 1 large, two medium. (d) Fragile items: We only agree to carry fragile items if they are of reasonable size and securely packaged in order to not become damaged in the luggage hold, subject to space being available and any charges being paid if the items are excess or outsized items. We agree to carry you and your Luggage on the Journey permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Hand luggage must be placed under the seat in front of passengers or in an overhead locker. For many visitors luggage policy is an issue, both the restrictions and care of bag. Nothing in these Conditions shall affect your statutory rights. If you are an adult accompanying a child it is your responsibility to ensure that that the child complies with these Conditions and any Special Conditions applicable to their Ticket. We will not be obliged to make any amendments to an E-Ticket or M-Ticket after booking, except where you can provide evidence (which we consider to be satisfactory in the circumstances) in order to demonstrate that an error was due to our fault or technical error. (b) European Services: You should arrive at the boarding point for European Services at least 15 minutes prior to the timetabled departure time for that Service (or within such other period as may be stated in the Special Conditions applicable to your Ticket) to ensure your place on the Service. Open returns are not available on European journeys. The pricing for the Excess baggage is /9 per each added kilogram, if purchased online during check-in 2 hours before departure. Book a hotel with Holidays by National Express, please see our full luggage terms and conditions, www.nationalexpress.com/en/help/tickets/open-returns, Aim to arrive at the coach station at least. This, during May school holidays will be 3-4 times more expensive. Contact Us. Items of luggage in excess of 20kg will be charged. (a) Immigration checks: Where a Coach is required to stop at any immigration, passport or customs check-point, the Coach will wait for a reasonable period to enable all normal checks to be carried out, However, the Coach will not be obliged to wait for any passengers who are detained or delayed for any reason and will be entitled to depart after that reasonable period leaving any detained or delayed passengers behind. If you are boarding or alighting a Coach at any of these stops, you will only be permitted to bring hand Luggage onto the Coach. (i) Non-refundable items: In addition to certain non-refundable Tickets, there are other charges which are non-refundable (including, without limitation, booking fees). 81 - ( option 3 ) ( lines open 8am - 8pm days. The full adult fare being charged entitled to a refund if you have Paid for the which. 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