I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. Spent hours in there. ok maybe they are environmentally conscious. Kalahari offers 200,000 sq. (Open until 11pm.) I hang up get someone else. I have never in my life stayed at a HOTEL that doesnt have a guide or book of some sort to tell you TV channels, WiFi password, amenities etc. Or a $500 glass of wine? 1. Third issue, when we arrived to our room we found hair everywhere in the bathroom. They have an area for the teeny tiny aka under 48 inches and then an area advertised as for the family but if your child is over 52inches despite being under 10 your out of luck. If everyone needs to be in a raft on the lazy river, have it stated as well. Regular check in is 4pm. It's inclusive and that's nice- which we saw many seniors and handicap children. You can start using the Waterpark then. No blankets or towels available to sit on. Bad Spa & Restaurant Experiences, but the rest is great, Tastefully Themed and Upscale for Family Fun, Kalahari Resorts & Conventions - Round Rock, Holiday Inn Express & Suites Austin - Round Rock, an IHG Hotel, Staybridge Suites Austin-Round Rock, an IHG Hotel, Candlewood Suites Austin-Round Rock, an IHG Hotel, Avid Hotels Austin - Round Rock South, An IHG hotel, SpringHill Suites by Marriott Austin Round Rock. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being sorely disappointed in not being able to stay. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. Kitsch, cheesy, cheap. We cant hear all the kiddos running round above which is a win in our book. Staff didnt feel it important to post this anywhere. Kalahari Resorts & Conventions - Round Rock. We closed at 10. Ive seen beach cabanas for less at Bahamas resorts. Thank you. We had a King Bunk Suite and it was a beautiful set up and my boys loved the bunkhouse, especially because they had their own TV so they could watch cartoons. The fast food bowling joint is $9 to $25 a meal as well and gross. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. There is a Starbucks, Ice Cream Shop and a full market open all day. Kalahari Round Rock Water Park was a fun escape from the Texas cold! Resort Fee Questions Click here for resort fee information Additional Questions Call us at 1-877-525-2427 Perfect for us. Blackout curtains work well- which is important to me! Who is monitoring guest coming and going? The indoor water park and Tom Fooleries was a great experience. The staff was not very friendly at all it was like they did not care about customer service at all. This was our 1st stay with Kalahari Round Rock and it will be our only. Beds were very comfortable (soft). Weve watched it come to life, stayed up to date with the website etc. I did get a handy flyer that said Fireworks in really big font that said they would be at Kalahari on the 4th of July at 9pm. LOTS OF WALKING! I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. Fine we will get room service! Weve watched it come to life, stayed up to date with the website etc. Round Rock, TX 78665 (512) 651-1000. The pool is huge! more. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. Check-out is at 11:00 am. If you think you are only going to do one or two things, you just use the credits on your arcade card. We had the 2 bedroom family suite. Harassing guest to move their cars needs to stop. Third issue, when we arrived to our room we found hair everywhere in the bathroom. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. So if you are sensitive to that, be sure to ask for a room at the end. Xian, went above and beyond to help locate it and return it to my son. We expected this to an extent. SO MUCH for littles to do! I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. It's only been open for 3 weeks and already this many issues! Again the food and drinks are very over priced, but offered within the park it self- for convince. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. Overall: Lots to do as a family! There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. However, its cold, unfriendly. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. The waterpark is big. We also received your feedback from our Facebook page and we are looking to hear back from you at TXConnect@KalahariResorts. There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. And deafening. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. But you don't actually need any sort of pass to enjoy Tom Foolery. Origin of the mystery[edit] In 1885, the Canadian Guillermo Farini (pseudonym of William Leonard Hunt) was one of the first westerners to cross the unexplored portion of the Kalahari. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. The bed was made up with 2 top sheets in lieu of a duvet. They send a text to you when your room is ready after 4:00 PM. The indoor water park and Tom Fooleries was a great experience. Buy my 74 yr old mother didn't need one in the end. OkayLong version now: There are several kinks that need to be worked out. But all other restaurants didn't open till 11pm. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. Thank you for a wonderful time and thank you for the above and beyond customer service. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. Group Sales Waterpark It was super crowded!! Xian, went above and beyond to help locate it and return it to my son. When one thinks of themed family friendly resorts what comes to mind? So at least I knew they were some where close by. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Its 70* out today so idk what the truth was. My child Is hungry and this is one inconvenience too many. My first impression of arriving in the lobby was that I wanted to look at everything. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. We couldve just said nothing at breakfast and walked out after eating. Needless to say, we WILL NOT be returning to this resort. The service issues will eventually work themselves out. Xian, went above and beyond to help locate it and return it to my son. le-de-France is the most densely populated rgion in France. The indoor water park is fun despite itself. All the F&B outlets are just ehh. Ummm no. If there are no adults allowed on certain slides, have it stated. The cocktails are everywhere and they start at $9 a drink and go up. The property is beautiful, modern, and decked with gorgeous art and textiles. But every F&B on the resort is over priced. Dont waste your money on poorly ran sub par experience. We are so grateful they took the extra time to look for the bear. But we expected the service that goes with it. Music Schedule for Hometown Holiday. I hope you found this information helpful in planning a trip to Kalahari. The website is atrocious. There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. We did complain and recieved apologies from the staff. At all. Group Sales General 512-651-1000, Press 3. If you are not constantly relocated to the Wisconsin location you cant find anything. Clearly the guest are unloading as quickly as possible. I had noticed the front desk clerk at the time making a strange face when loading my blue bracelet and I had asked if she charged the wrong card and she lied and said NO. Tripadvisor performs checks on reviews. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. When one thinks of themed family friendly resorts what comes to mind? In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. LOTS OF WALKING! She seemed confused at times and poorly trained to handle customers. Henderson, Nevada 1 Lost and Found Review of Kalahari Resorts & Conventions - Round Rock Reviewed December 21, 2020 Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Dont waste precious childhood memories by faking that everything is ok and yall are having a great time. ft. of flexible meeting space, a full-service business center with complimentary Wi . In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. We couldve just said nothing at breakfast and walked out after eating. We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. I then went up to our room. But every F&B on the resort is over priced. November 29, . Good luck on towels, toilet paper, and toiletries so pack your own. Kalahari Resorts & Conventions - Round Rock: Lost and Found - See 182 traveller reviews, 268 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. That store is way better than any Chuck-E-Cheese or D&B! It's inclusive and that's nice- which we saw many seniors and handicap children. A relic, may be, of a glorious past, Home to America's Largest Indoor Waterpark, Kalahari Resorts and Conventions, located in Round Rock, TX, offers a unique all-under-one-roof getaway with activities for families of all ages to enjoy, including a 223,000 sq. Note that it is a Northern owned company- Pepsi products only and Brisk tea. The history reports the existence of a ruined city found in the Kalahari Desert in southern Africa. The modern city has spread from the island (the le de la Cit) and far beyond both banks of the Seine. We couldve just said nothing at breakfast and walked out after eating. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. 1. Valet parking was full which was fine I can cope with that. On a lone and desolate spot; I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. Water park- Overall awesome. Hotel is clean, rooms are clean. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. My gosh the place is so beautiful! Great BBQ place called Salt n Lick across the highway & numerous restaurants less than 10 min drive away. But every F&B on the resort is over priced. The bathrooms were also very gross by the end of the day as well. . Clement concluded that Farini went deep into Southern Africa, but he never actually went to the heart of the Kalahari where he claimed the Lost City was sited. How many families can afford $24 a plate for dinner? First issue, the line to check in was INSANE. This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. Buried many a thousand year. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. 40 tickets to ride the roller coast, etc. The attraction was closed for 2-3 hours to sanitize it. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being . Larger mini fridge and microwave available. The gym is very well equipped. If youre smart, you will save your money and stay elsewhere. Room types may vary. Spent hours in there. 2. We cant hear all the kiddos running round above which is a win in our book. This was a huge mistake because had she just told me I could've moved funds. Some F&B outlets don't offer fountain, some do. Again second impression of checking in before getting past the registration desk was very off putting. They open at different times. Its 70* out today so idk what the truth was. Kalahari Resorts & Conventions 3001 Kalahari Blvd. Outdoor pools should be heated and open. Long wait for elevators at peak times & opted for stairs towards end of trip. Note that it is a Northern owned company- Pepsi products only and Brisk tea. If you think you are only going to do one or two things, you just use the credits on your arcade card. I'm sorry but $4.50 a topping is insane. A half-buried ruin - a huge wreck of stones Not many actual games. We expected this to an extent. Over and over this was witnessed. We will do the big slides.Who cares that her friends we drove 3 hours to meet who are 2 years older than her are happily playing in the kid area. We waited in line for nearly two hours just to be told that our room was not yet ready. If everyone needs to be in a raft on the lazy river, have it stated as well. A very oily & not so tasty medium pizza at Sortinos was $26!! Some great man's ashes designed to protect, I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. Thank you for a wonderful time and thank you for the above and beyond customer service. Again kids just running around like crazy and the parents just sitting and drinking. The property is beautiful, modern, and decked with gorgeous art and textiles. The gym is very well equipped. Not the best job in keeping out noise from the corridor. Same with checkout. I asked her why it was so much and she said it was due to the toppings. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. We decided to eat at the pizza place because it was my daughters birthday and she loves pizza and the pizza was so greasy and overpriced that we could not really enjoy it and it upset our stomachs. Overall: Lots to do as a family! The quality of prizes is elevated!!! It's only been open for 3 weeks and already this many issues! Beds were very comfortable (soft). First issue, the line to check in was INSANE. Round Rock Same with checkout. We're in it together Your safety & security is our #1 priority. We didnt make it an issue and just had fun. So elegant in the inside. Checkout is automatic, but can enjoy all activities till 3pm. Then show is over go in and all restaurants are now closed. They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Their ropes course is even bigger. Luckily Melissa was able to help and gave us an awesome experience. Georgetown and Round Rock have great local options. We were able to do everything and everyone had a blast. November 12, 2020 12:48 PM Eastern Standard Time. The waterpark is big. So if you are sensitive to that, be sure to ask for a room at the end. You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. Food: Resort food is meh and very expensive. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. B-Lux was decent. That store is way better than any Chuck-E-Cheese or D&B! After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. Georgetown and Round Rock have great local options. Here is the short version as a family with a 4 yr old and 74 yr old. The new Kalahari Round Rock offers 1.5 million square feet of space to play, with something fun for every age from 2 to 82. We did complain and recieved apologies from the staff. Because its not ok and you didnt have a wonderful time. Kalahari Resorts and Conventions opened earlier this month in Round Rock, about 20 miles north of Austin, and it's truly a unique, all-under-one-roof experience that offers pure fun -- with . Beautiful treatment rooms, talented, expert aestheticians and gracious service. Here is the short version as a family with a 4 yr old and 74 yr old. The bathrooms were also very gross by the end of the day as well. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. But all other restaurants didn't open till 11pm. Its $21 a person! The indoor water park and Tom Fooleries was a great experience. Skip to main content Review TripsAlertsSign in Cart Inbox See all Sign into get trip updates and message other travelers. We finally got into our room and headed to the water park after a quick change. OkayLong version now: There are several kinks that need to be worked out. The waterpark is big. Yesterday half the slides were closed. All the F&B outlets are just ehh. LOTS OF WALKING! You can check in at any point and enjoy all of the activities- just won't have a room to place luggage in until you get a text that the room is available. If youre smart, you will save your money and stay elsewhere.More. Now we had just had an annual so I know for a fact that my child is 53 inches so I asked a lifeguard if she could play. Last minute changes I guess. We were able to do everything and everyone had a blast. Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. On his return to Europe, he published a book detailing his experiences which included descriptions of unusual rock formations which he believed to be ruins of hitherto unknown buildings. There is very little room service, no in room coffee maker, no valet parking. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. Seriously? I brought my daughter to Kalahari in Round Rock for the 4th of July Weekend. Review of Kalahari Resorts & Conventions Reviewed December 21, 2020 Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Nope. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. 5. So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. I called to complain and we were given a late check out at no charge which was very appreciated. Just bakery and tacos at the Starbucks- uh what?!? Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. Luckily Melissa was able to help and gave us an awesome experience. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration My family and I are currently staying at this location. Updated: Nov 12, 2021 / 05:56 PM CST. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. For a kids focused space connected to the arcade, imo, thats just asinine. Anywhere but Kalahari. The rooms are spacious & comfortable. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. This was our 1st stay with Kalahari Round Rock and it will be our only. Our room is super cute, nice and clean. The quality of prizes is elevated!!! 40 tickets to ride the roller coast, etc. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. The quality of prizes is elevated!!! The manager Kevin came to help her many times and never once acknowledged or greeted me. Read the long version for specifics on guidance on how to stay from a hospitality perspective. As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. We went to get our bags and made our way to the rooms only to discover the bracelets didn't work to open the door and we had to go back downstairs to get the issue fixed. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. They have considered all things from babies to teenagers. There is very little room service, no in room coffee maker, no valet parking. One of the coloda beverages is $35. They open at different times. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. Kalahari Resorts and Convention, located in Round Rock, TX, offers a unique all-under-one-roof experience for your meeting or event. Oh wait I forgot to Mention despite being several hundred dollars a night and no housekeeping the only room service option is pizza. The stones are composed of dolerite, a particular type of igneous rock which can erode to give the appearance of straight and regular blocks suggesting artificial construction. We continually strive to improve our resort, grow our team members & improve processes. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? We bought the package deal and everyone got a pass. It's worth it.but will be taking out a second mortgage for the next round! Please include your reservation #, email address, & phone # as well as mention your Trip Advisor review, so that we may connect further regarding your unsatisfactory experience. We finally got into our room and headed to the water park after a quick change. Wave pool is fantastic. Places are grossly overpriced. WARNINH: The hotel room doors close very hard and can hurt little fingers. We were told our rooms would be close and on the third floor. Needless to say I will never go back. Girl who answered laughs. Food: Resort food is meh and very expensive. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. Nope told by front desk they not answering at 10:30 because they close at 11 and are probably tired. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. The girl working the front desk was very sweet but horribly under trained. Nope. So we went here with my girlfriends to celebrate one of my friends birthday. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. But you don't actually need any sort of pass to enjoy Tom Foolery. This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. Do not put yourself through this. Down side-There didn't ever seem to be enough employees working at Tom Foolery's for the complicated issues that were constantly occurring with games getting stuck and/or out of service. Overall: Lots to do as a family! Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. Location & Hours 3001 Kalahari Blvd Round Rock, TX 78665 Get directions Edit business info Amenities and More Staff wears masks Accepts Credit Cards Free Wi-Fi 3 More Attributes About the Business An interactive world of fun and adventure with state-of-the-art thrill rides, games, and more! Third issue, when we arrived to our room we found hair everywhere in the bathroom. Their ropes course is even bigger. There are employees just moving around at snail pace. The employees working the Porte Cochere need major improvements. The rooms are fine. Just bakery and tacos at the Starbucks- uh what?!? Others attempted to explain the presence of this unknown civilization with comparisons to archaeological finds at Great Zimbabwe. Ok cool No biggie I love standing. People were living on the site of the present-day city, located along the Seine River some 233 miles (375 km) upstream from the river's mouth on the English Channel (La Manche), by about 7600 bce.