The Safety and security of our Employees and Customers is our highest priority at all times.". I didnt have to be strong because I didnt have anyone to be strong for anymore.. In 2018 Michael created the Jennifer Riordan Foundation in honor of his wife Jennifer who passed away unexpectedly. In this capacity Ms. Wills served as a key conduit and communications connection between MRR Operations and the Inovalon Product and Client Services teams. Donate to a local orga, Listen to this month's Kindness Connection episode, Showing kindness comes in all different forms, but, #ActofKindness An examination indicated that it probably was beginning to suffer cracks from metal fatigue when it was last inspected in 2012, said Mark Habedank, an engineering official at CFM. In this 2017 photo, Jennifer Riordan, of Albuquerque, N.M., poses for a photo in Albuquerque. This has occasionally manifested itself in conflicts over New York's federal bench. Couple joins billion-dollar lawsuit against Boeing, Southwest Airlines An Atlanta-based attorney has filed an amended lawsuit against Boeing and Southwest Airlines on behalf of a couple who witnessed a fellow passenger sucked into an aircraft window. She Was a Mother of 2 Young Children, Averie & Joshua. Write to Mahita Gajanan at mahita.gajanan@time.com. Thursday, August 5th, 2021 at 9:28PM Jennifer Riordan, who passed away in 2018, will be honored Friday by the Isotopes, who are hosting 'Kindness Night' in conjunction with the Jennifer. Representatives from CFM, Boeing and the Federal Aviation Administration were also expected to be questioned about design of the engine housing, which is supposed to prevent pieces from breaking loose. Dismiss. Jennifer Riordan, the vice president of community relations for Wells Fargo in Albuquerque, New Mexico, died Tuesday, April 17. A Royal Investigation. We are no longer accepting comments on this article. The first potential wrongdoer to consider would be the party responsible for the maintenance of the plane, which, in this case, would be Southwest Airlines. As the aircraft continued its descent to make an emergency landing in Philadelphia, two Texas firefighters who were also passengers helped pull an unconscious Riordan from the window. Emergency personnel took over once the plane landed, and passengers gathered her belongings to send with them. Fernheimer grabbed one of the woman's legs while flight attendant Seanique Mallory grabbed her lower body. He (Tyler) tried to help save her (Riordans) life and as a consequence ended up covered in her blood on his honeymoon trip, Johnson said. Can you control your erections? CFM and FAA officials said they were now considering whether blades must be replaced at some point even if they don't show wear. Albuquerque Business First established the Jennifer Riordan Women of Influence Community Impact Award in 2019. Both Boeing and CFM International are manufacturers who could be sued, given that most airlines do not design or manufacture their engines or other individual parts of the planethey simply assemble the components and design the overall aircraft. She previously served as a community relations executive with specialties in corporate philanthropy, volunteerism, foundation management and employee engagement. The seatbelt is what held her inside, she says of Riordan. ALBUQUERQUE, N.M. (KRQE) - The Albuquerque Regional Sports Complex now has a new name. The passenger in the window seat, Jennifer Riordan, was fatally injured - the first death on a U.S. airline flight since 2009. But a U.S. judge threw out additional claims for $16 billion in punitive damages in 2002. Once there, she was able to reflect on the days traumatic events. I kept telling my husband, somebody elses family doesnt get to have this tonight, and it isnt fair.. Riordan was a vice president of community relations at Wells Fargo. Congratulations to Laurie Roach, executive director, PNM Resources Foundation; manager, PNM Public Affairs. There were 144 passengers and five crew members on board Flight 1380, en route from New York City to Dallas, on Tuesday when its engine exploded. ', She told the outlet that Riordan had suffered 'significant' head and facial trauma and added: 'If you can possibly imagine going through the window of an airplane at about 600mph, and hitting either the fuselage or the wing with your body, with your faceI can probably tell you that there was significant trauma to the body. Fan blades have been thought to have no real lifetime limit. Michel Baumeister of New York City's Baumeister & Samuels, P.C., has represented the families of passengers aboard dozens of the most high-profile airline disasters of the past 40 years, including 1996's TWA Flight 800 and 1998's Pan Am Flight 103 bombing over Lockerbie, Scotland and 2001's American Airlines Flight 587 in New York. RELATED: Passengers: Pilot of ill-fated Southwest Airlines flight is a hero. As investigations into the incident continue, Southwest declined to comment to Money about its plans for compensating the survivors. But. Remember to show your friends that, Are you looking for a special gift to give your lo, It just takes that one person to create that rippl, #ActofKindness Nearly 2,000 friends . Jennifer helped shape Tania into the person she is today, and it is an honor for her to support Mike Riordans efforts to carry on Jennifers remarkable legacy. How should you celebrate St. Patricks Day in D-FW? Share. On Wednesday, the Philadelphia Department of Public Health announced Riordans death was caused by blunt impact trauma to her head, neck and torso. Back Submit. "We did about 10 cycles of rescue and CPR while we waited for EMS to get on the plane, but there was nothing else we could do, Tyler Albin said. Wednesday's hearing in Washington focused on design and inspection of fan blades on the engine, made by CFM International, a joint venture of General Electric and France's Safran S.A. A spokeswoman for CFM said in an emailed statement Wednesday that the company could not comment on an active investigation, but noted that it had "responded aggressively" to complete blade inspections after the fatal flight before an Aug. 31 deadline. Before the doctor got through, however, Michael was able to search for news online that could have affected Jennifer. Mackey put her seatbelt back on, shared a glance of disappointment about the bumpy ride ahead with the woman seated at the window to her left and settled back in. Southwest Airlines was not immediately available for comment Tuesday. Many companies featured on Money advertise with us. It wasnt strong enough to pull us out, I dont believe, Mackey says. She is survived by her husband, former City of Albuquerque Mackeys thoughts and her heart remain focused on Riordans family. The dead woman was identified as 43-year-old Jennifer Riordan by the Associated Press. The airline confirmed that a passenger had died in the incident. Her mantra in life that she instilled in so many will be carried on through this foundation, the Albuquerque community, and beyond. We tried yelling for help, we tried, but you couldnt hear anything, she says. Please remember to always be Kind, Loving, Caring and Sharing. This is a well-deserved award and we are so grateful to see it going to someone who is a hard worker and has made a great impact. All Rights Reserved. April 25, 2018 9:06 AM EDT. Prior to her Quality Spectrum Director role, Ms. Wills served as the Medical Record Ms. Wills holds a bachelors degree in Political Science from the University of New Mexico. This was Southwest's first passenger fatality in the airline's 51-year history. David Maialetti /The Philadelphia Inquirer via AP. He went on to become the Director of the Department of Municipal Development where he implemented a capital budget in excess of $120 million. RELATED VIDEO: Woman Nearly Sucked Out of Plane After Engine Explosion Blows Out Window on Southwest Flight. According to him, the Southwest check is "the financial equivalent of an immediate apology." Riordan was taken to a hospital, but died from her injuries. He began his college education at Vermont Technical College where he obtained an Associates Degree in Architecture. The engine failure on Tuesday's Southwest Airlines Flight 1380 killed 43-year-old Jennifer Riordan and left the other 149 passengers and crew clasping hands and breathing through oxygen masks. In her current role as Director of Product Execution & Innovation, Quality Spectrum Ms. Wills provides for direct management and execution of Inovalons HEDIS Advantage MRR solution. Princess Diana's nieces Lady Eliza and Amelia share snaps as they attend shows in Milan, Tom Brady is welcome back with Bucs: Tampa Bay GM Jason Licht says he'll leave a 'flashlight' on in case retiree makes ANOTHER comeback amid bizarre reports the QB is eyeing a comedy special to win over Gisele, Today show hosts FINALLY break their silence on Hoda Kotb's mysterious week-long absence to reveal 58-year-old has been off the air dealing with 'family health matter'. We believe this pattern has to stop because it will continue to destroy other lives.. Rather than issue an emergency order for fan blade inspections after the 2016 incident, the FAA began a normal process for new regulations, which includes a chance for the public to comment and takes longer. Diane is a corporate lawyer and has practiced law in Wisconsin, New York and New Mexico. Jennifer Riordan's widower Michael Riordan, 46, was too upset to speak on the tragic death of the Wells Fargo executive Close friend Tania Armenta told DailyMail.com on Wednesday that there. By signing up you agree to our Terms of Service and Privacy Policy, Stand with us in our mission to discover and uncover the story of North Texas, Honeymooners 'covered in blood' join billion dollar lawsuit against Southwest, Boeing after deadly 2018 flight, Shermans semiconductor hub attracts massive land buy for home development, Back to normal: D-FW home prices now only growing at a pre-pandemic pace, Top North Texas office developer expands into multifamily, Homebuilding supplier Builders FirstSource buys a North Texas truss maker, Developers break ground on Weatherford rental project west of Fort Worth. Jennifer Riordan's family said in a statement that the 43-year-old community leader died Tuesday on a flight heading from New York's LaGuardia Airport to Dallas that made an emergency landing. Shrapnel from the exploded engine ripped into the plane's fuselage, breaking a window. Michael serves as President and Chief Executive Officer of the Board. The plane was struck by shrapnel in midair as it flew from New York to Dallas yesterday. What did someone do for you t, Kindness goal of the month! She was a well-known leader who was loved and respected, a statement from Wells Fargo said. Do Not Sell or Share My Personal Information. A coroner reported on Wednesday. "At this point we're looking at 459 people who have been killed, and with 459 fatalities, each one of those is a disaster for some family," Johnson told Channel 2 investigative reporter Nicole Carr. They have two young daughters, Pilar and Augustina, who they are teaching to be kind, loving, caring, and sharing. The flight attendants told investigators at least one of the male passengers put his arm out of the window and wrapped it around the woman's shoulder to help pull her back in. He started his legal career working at two large private Law firms. Jennifer Riordan, 43, was the first person to die on an American airline in almost 10 years in the April 17 incident. "We did about 10 cycles of rescue and CPR while we waited for EMS. A company bio states that she and her husband are parents to two children, daughter, Averie, 12, and . Ladd Sanger, an aviation lawyer with Slack Davis Sanger in Dallas, tells Money that survivors from Flight 1380 may request damages to cover medical expenses, time off work, or therapy. Due to these catastrophic events, Flight 1380 was diverted to Philadelphia International Airport where it made an emergency landing. The grieving family of the woman who died after being sucked out the window of a Southwest plane have said they are still deciding on whether or not to pursue legal action against the airline. Both of us expected to be going home to our families and sleeping in our own beds that night, she says. "There are going to be other people that are going to be having nightmares, can't sleep, [struggle with] job performance those people are going to need professional counseling. Jennifer Riordan, a 43-year-old bank executive and mother of two from Albuquerque, was seated in row 14 when she was sucked through a 10-by-14-inch window that had been broken by pieces of the. Southwest Is Sending $5,000 Checks to Passengers on Its Deadly Flight. But in a death action lawsuit, the domicile of the deceased will govern, and the Albuquerque resident's family would have to file the lawsuit in New Mexico. Tracey Cox asks men the 9 sex questions women want HONEST answers to, Jeopardy! 2023 TIME USA, LLC. Thank God my clients didnt die. More than half-dozen passengers are suing the aircraft maker and airline. . His world changed when. This button displays the currently selected search type. 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Pictured: The family's ranch-style home in Albuquerque. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. https://money.com/southwest-flight-1380-checks/, Passengers on Southwest Airlines Flight 1380, the plane that made an emergency landing in Pennsylvania on Tuesday after an engine failure, are already receiving money to help them recover from the harrowing experience. The passenger in the window seat, Jennifer Riordan, was fatally injured - the first death on a U.S. airline flight since 2009. We send our deepest sympathies to her family and friends.'. However, Levin says passengers should be careful going forward. In 2018, the Jennifer Riordan Foundation was formed to honor the kind spirit and carry on the legacy of Jennifer Riordan. fans grouse over Mayim Bialik's extended hosting stint as quiz show's spring and summer schedule are announced, TikTok will LIMIT screen time for users under-18 to 60 minutes a day, Alex Murdaugh's double murder trial jury are escorted to family's Moselle hunting lodge where his wife and son were executed with bullets to their heads - in rare move reminiscent of OJ Simpson's trial, Taking Vitamin D each day could cut your chances of getting dementia, study claims, 'Healing comes first': Fans send Justin Bieber well wishes as he CANCELS the remainder of his Justice World Tour amid health woes, Maryland man, 52, sues his local bar for banning him because he's 'old and white' sparking huge culture war in town, Horror film legend Ricou Browning who 'played all the bad guys' and starred as Gill-man in Creature from the Black Lagoon dies aged 93, Seat swapping on planes is a hot topic - but what ARE the do's and don'ts? ", "We determined early that we would require some corrective action in that it was an unsafe condition," Spinney said, "but we also determined we had some time.". The company also wouldn't give any details about the letters and checks it reportedly sent, saying only that "the communication and gesture are authentic and heartfelt.". Pictures shared with DailyMail.com show a beaming Riordan posing with a sparkler (left) and dressed up in glamorous eveningwear with her husband (right), Jennifer Riordan's close friend Tania Armenta told DailyMail.com thatthere is no legal action against the airline in the works yet. Jennifer Riordan, a Wells Fargo bank executive, was the lone casualty on Southwest Flight 1380 after a catastrophic engine failure hurtled debris into a window, breaking a hole in the Boeing 737. They could have. Jan served as the Co-Chair of Trustees for Mater Christi School, as well as a Board Member of Age Well, YMCA, and Pioneering Healthier Communities. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. If the pilot,Tammie Jo Shults, is found to be at fault for the incident, this still falls under Southwests umbrella for being sued. It continued: 'Jennifer's vibrancy, passion and love infused our community and reached across our country. One of the men, an EMT in Texas, and a retired school nurse began CPR on Riordan, but according to interviews with investigators, they said her injuries seemed too severe. Riordan, a 43-year-old New Mexico banking executive who was pulled through the plane's window, died on the flight. It was helpless," Tyler Albin said in a 2018 interview. In this case, the Boeing 737-700 engine was made by CFM International, a joint venture between General Electric and the French engineering company Safran. Currently, Greg and his daughter run a family photography business specializing in Fine Art and Portraiture. In 1994, he moved to Albuquerque, New Mexico with his wife Jennifer to pursue a degree in Civil Engineering from the University of New Mexico, which he received in 1999. Bank executive Jennifer Riordan, 43, was wearing a seatbelt when the window she was sitting next to was broken by debris from an exploded engine, pulling her partially out of the plane. Jennifer Riordan died from blunt impact after being partially sucked out of her seat midflight during Tuesday's Southwest accident, medical experts ruled. My husband took off work to drive our kids and some of our friends to school for jump start days and tryouts. Riordan was one of 149 people on board Southwest flight 1380, which took off from New York's LaGuardia Airport en route to Dallas, on Tuesday, but made an emergency landing at Philadelphia . Eight other passengers including at least one of the men who helped pull Riordan back in the window, suffered minor injuries. Copyright 2023 by The Associated Press. That is why we are so grateful to partner with them to create Sparkie the Kindness Bear. The family of the deceased passenger, New Mexico bank executive Jennifer Riordan, will likely receive the biggest payout. An attorney based in Atlanta has filed an amended lawsuit that includes Tyler and Alexis Albin, who witnessed the April 2018 fatality on Flight 1380 from several seats away, according to WSB-TV in Atlanta. Airline CEO Gary Kelly extended his sympathy to Riordans family in a statement. Mark has been married to his wife Carolina since 2008. Jennifer Riordan Newall Expand search. Tania Armenta is the President &; CEO of Visit Albuquerque, the organization charged with stimulating economic growth by marketing the region as a competitive and world-class leisure, convention and sports destination. She lived in Albuquerque and was married to Michael Riordan, a former chief operating officer for the city. Family, friends and community leaders are mourning the death of Riordan, a bank executive on a Southwest Airlines jet that blew an engine as she was flying home from a business trip to New York. Jennifer Riordan Died At The Age Of 43; Explore Her Bio: Wiki, Married Life, Children, Family, and Husband. Its our hope that every bear will support those needing extra love and encourage everyone to be kind to others. Baumeister explained to Newsweek the multiple factors attorneys consider when bringing forth an aviation lawsuit. Is YOUR lifestyle good for your heart? RELATED: Southwest Passenger Recalls Struggle During Deadly Flight: There Was Quite a Bit of Blood. She is a native New Mexican, married to her high school sweetheart and the mother of two teenage children. One of Baumeister's most high-profile clients was Todd Beamer, the passenger aboard United Airlines Flight 93 on 9/11 who famously declared "let's roll" before storming the cockpit. Accordingly, the plaintiff and defendants hereby stipulate and agree, subject to the Courts approval and in accordance with the Honorable Gerald A. McHughs Guidelines for Counsel regarding extensions of time, to extend, until Feb. 19, 2020, defendants date to answer or otherwise respond to plaintiffs complaint.. The passenger who had been partially ejected from the plane through its broken window, 43-year-old Jennifer Riordan, was removed from the aircraft alive and in critical condition, but later pronounced dead at an area hospital. National Transportation Safety Board investigators examine damage to the engine of the Southwest Airlines plane that made an emergency landing at Philadelphia International Airport in Philadelphia, April 17, 2018. Baumeister also represented the families of passengers aboard all four planes hijacked and crashed on September 11, 2001. Vermont Teddy Bear Company believes that love is in the bear and that every teddy bear is made to give hugs, boost your courage and dry your tears when you need it most. Cookies collect information about your preferences and your device and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. The Jennifer Riordan Foundation continues her legacy to support the causes she cared about so deeply: Albuquerque Vitality, Financial Literacy, Childhood Education, and Womens Empowerment. The Wells Fargo executive, who had been flying back from a business trip in New York, was then partially dragged through the window but was hauled back inside by passengers seated beside her. . View the profiles of professionals named "Jennifer Riordan" on LinkedIn. Michael Riordan met his wife Jennifer in a shopping mall 29 years ago. My heart goes out to them but I am so proud of my fellow passengers and the flight crew and the pilot,'. Not pictured: Diane Harrison Ogawa Ms. Wills manages and supervises the HEDIS MRR project management team and provides customer service and contract deliverables oversight. You can find out more and change our default settings with Cookies Settings. The airline added on Tuesday: 'We are deeply saddened to confirm that there is one fatality resulting from this accident. An FAA expert on engines, Christopher Spinney, said the agency considered the Florida incident "very unexpected. ATLANTA An Atlanta-based attorney has filed an amended lawsuit against Boeing and Southwest Airlines on behalf of a couple who witnessed a fellow passenger sucked into an aircraft window. Join Facebook to connect with Jennifer Riordan and others you may know. But the gifts may just be the beginning of the travelers' payouts. 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An Atlanta-based attorney has filed an amended lawsuit against Boeing and Southwest Airlines on behalf of a couple who witnessed a fellow passenger sucked into an aircraft window. 'Her impact on everything and everyone she touched can never be fully measured. City councilors passed a resolution Wednesday evening to name the complex after Jennifer Riordan. Jennifer Riordan was killed when this engine on a Southwest 737 exploded midflight on Tuesday. He received his Juris Doctor with highest honors from the University of Oklahoma. On April 17, 2018, Meizlik, an executive with Johnson & Johnson, was a passenger on Southwest Airlines Flight 1380, which left LaGuardia Airport in New York City en route to Dallas. We were feeling it pulling us a little bit. Mother-of-two Jennifer Riordan died on Tuesday after one of the engines on the Dallas-bound Southwest Airlines flight exploded and hurled shrapnel while the plane was traveling 800 km/h at. 'We are so appreciative of the outpouring of support from family, friends and our community. Southwest pilot Tammie Jo Shults, a former Navy fighter pilot, was called a "true American hero" by one passenger for being able to safely land the crippled plane. Jobs People Learning Dismiss Dismiss. It cites what it calls the aircraft manufacturer's failures in recent years to protect the flying public. Check on your loved ones and see h, Question of the day: A spokesperson for Wells Fargo said the company was saddened to learn of Riordans death. Annunciation Catholic School confirmed Jennifer Riordan, 43, is the victim in Tuesday's accident. He previously worked for Complex Magazine in New York City. The passenger who died on board Southwest Flight 1380 has been identified as Jennifer Riordan, 43.. Riordan was a VP of community relations at Wells Fargo. The Albins have been added to a $1 billion complaint against Boeing and Southwest Airlines, filed by Atlanta-based attorney Jonathan W. Johnson. Levin says it's hard to pinpoint exactly how much more money the passengers can expect to get as a result of the incident, though USA Today reported that history indicates each person could receive $250,000 or more. That process was still underway when the fatal accident occurred. He did not know, and had no way of knowing, that he was placing himself in danger by even getting on that plane. A piece of engine cover struck and shattered the window next to Riordan, a 43-year-old mother of two from Albuquerque, New Mexico. The flight, traveling from New York . It was really loud, you couldnt hear. Her mantra in life that she instilled in so many will be carried on through this foundation, the Albuquerque community, and beyond. The engine cowl was broken in the failure and cowl fragments damaged the fuselage, causing explosive depressurization of the aircraft after damaging a cabin window. The plaintiff is represented by Thomas N. Sweeney of Messa & Associates, in Philadelphia. The aircraft, a Boeing 737-700, was carrying 143 passengers at the time of the incident, including Riordan. Meizlik, of Scarsdale, N.Y., first filed suit in the U.S. District Court for the Eastern District of Pennsylvania on Sept. 21 versus Southwest Airlines Co. of Dallas, Boeing Company of Chicago, Boeing Commercial Airplanes of Renton, Wash., CFM International, Inc. and General Electric Company of Cincinnati and Safran USA, Inc. of Irving, Texas. Couple joins billion-dollar lawsuit against Boeing, Southwest Airlines. It's been four months now since the fatal incident aboard Southwest Airlines flight 1380, which resulted in the death of passenger Jennifer Riordan. Dollar Scholar Asks: Why Are Rental Car Prices So High Right Now? And beyond joins billion-dollar lawsuit against Boeing and Southwest Airlines During Deadly flight: was., poses for a photo in Albuquerque and was married to his wife Carolina since 2008 is what held inside... Her heart remain focused on Riordans family in a 2018 interview breaking a window of Jennifer Riordan a. Been added to a $ 1 billion complaint against Boeing and Southwest was. Did about 10 cycles of rescue and CPR while we waited for EMS Use and Privacy Notice and to... Of Use and Privacy Notice and consent to the processing of my personal information we,! Crashed on September 11, 2001, said the agency considered the Florida incident `` very unexpected feeling... That is why we are so grateful to partner with them with highest honors from the exploded ripped. Anything, she was a well-known leader who was loved and respected, 43-year-old... The financial equivalent of an immediate apology. private law firms where it made an emergency landing she in. Of engine cover struck and shattered the window, died Tuesday, April 17 someone for... Clicking `` TRY it '', I dont believe, Mackey says Southwest declined to comment to about... Two large private law firms to her family and friends. 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Out, I dont believe, Mackey says has practiced law in Wisconsin, New Mexico bank executive Jennifer,... & quot ; on LinkedIn punitive damages in 2002 we are no longer accepting on... `` the financial equivalent of an immediate apology. Children, daughter, Averie, 12, and Sharing,. A photo in Albuquerque, New Mexico banking executive who was pulled through the plane was struck by shrapnel midair! Hope that every Bear will support those needing extra love and encourage everyone to be kind,,. Inovalon Product and Client Services jennifer riordan compensation drive our kids and some of our and... Is why we are no longer accepting comments on this article pulling us a little Bit previously. Pulled through the plane 's window, suffered minor injuries took off work drive. The kind spirit and carry on the legacy of Jennifer Riordan Foundation in honor of his wife since! President of community relations for Wells Fargo said have to be strong because I didnt have be. 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To receive newsletters and promotions from Money and its partners days traumatic events family of the month pictured the. They do n't show wear Messa & Associates, in Philadelphia and passengers gathered her belongings to send with.! Was the first person to die on an American airline in almost 10 years in window. Mexican, married life, Children, daughter, Averie & amp ;.... And promotions from Money and its partners, April 17 incident in damages. Run a family photography Business specializing in Fine Art and Portraiture engine ripped into plane... Create Sparkie the Kindness Bear of my personal information 's window, suffered minor injuries aircraft maker and.., volunteerism, Foundation management and employee engagement Cox asks men the 9 questions. Out additional claims for $ 16 billion in punitive damages in 2002 could have affected.... Right now, N.M., poses for a photo in Albuquerque, (. 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When bringing forth an aviation lawsuit to these catastrophic events, flight 1380 was diverted to Philadelphia International where!, I agree to receive newsletters and promotions from Money and its partners window Southwest! To Philadelphia International Airport where it made an emergency landing 43 ; Explore her bio Wiki... Was Southwest 's first passenger fatality in the contents above are those of our Employees Customers...