New. . The membership will be linked to your Fitbit account. If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. They did say that a replacement watch would not solve the problem as they are working on an App Fix. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. But we do have some suggestions of how to contact Fitbit. The life of the battery went from 5-6 days after the first 3 months to 1-2 days TOPS. Add your phone + ANY 25 items you own and get protection against damage and theft! As low as $1.11 per month with an annual plan Purchase. Many credit cards offer extended warranties on these types of products. If the action you attempted failed, please try again. We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES IN THIS LIMITED WARRANTY. The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. Free delivery for many products! When replaced with a new or refurbished unit, that unit will either have a 30-day warranty or the remainder of your current warranty, whichever is longer. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Before submitting a claim, you need to know whether your Fitbit is still under warranty. Looking for Fitbit's return policy? If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. Shipping and handling charges may apply except where prohibited by applicable law. To qualify for a refund, all the following conditions must be met: A return authorisation must be requested from our customer service team within 45 days of your shipment date. I have a FitBit Charge 4 special purchased 7/19/20. The 9H Screen Protector covers the full Screen Even the Edges of the Watch. this article to learn how to locate your Fitbits serial number, https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing? The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Use Discount Code: NOFEE at Checkoutfor FREE Activation! To request a return authorisation, please contact Customer Servicehere. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. I just wanted more confirmation with this. It only covers defects in materials and workmanship, making it a manufacturers warranty. If you can do without the more advanced health sensors of the Charge line, this pick can help . Before you contact Fitbit for warranty service. Also, since the warranty does not cover all damages, confirm if the warranty covers your issue. Good Morning, my daughter bought a Fitbit versa few months ago, she started complaining about a line coming in between the screen. Many double the manufacturers warranty by default. Additionally, it is Anti Scratch Film and has Oleophobic Coating. Also, not following the agreed terms of use, like using the wrong voltage when charging, voids your warranty if the device is damaged. Please advise me what to do must be fault all the device is faulty why stop at 11 months just a black screen. Hello I got a Fitbit versa 3 for Christmas, my grandmother gave it to me about 2 days ago it stopped linking to my phone and its aggravating me. Protect Laptops, Tablets, and all your other electronics, Protect TVs, speakers, gaming consoles and more, $6 $12 /month($5 11 /month if paid annually), $15 /month($14 /month if paid annually)Student Rate: $14 /month($13 /month if paid annually). It's more like Eskom - it's great if it works but you know you can't trust it. AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. Fitbit itself does not offer any sort of extended warranty, but many retailers will. Did your warranty already run out? Could you please give me a contact customer service for Ireland? The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. Apple Watch 3 vs Fitbit Blaze vs Garmin Fenix 3 comparison on basis of features design display battery, reviews & ratings and much more with full phone specifications at Gadgets Now If it still doesn't work, please contact customer support or try again later. UU. Deep scratched on screen or casing; Cracks; Water damaged, but working The device is functional without additional repairs, but has notable damage to major components. Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). I really miss it. New. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. What is the procedure to follow. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Phones must be fully functional and without damage to be eligible for coverage. Oops! Easy claims process online 24/7 and free local repair. The returnauthorisation number must be included along with your returned product. . Compatible Device:-Fitbit Blaze Smartwatch. NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized Fitbit trademark, trade name, or logo affixed to it. If you have your Fitbits original packaging (usually a box), locate the label with the barcode(s). Does that also apply if the fitbit is bought from another country? Here is the Fitbit warranty for the Philippineswhich lists a one-year warranty. Thank you for signing up to iMore. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. For these Fitbit devices, the serial number can be found in the original box or, in some cases, in the original purchase receipt. Description. Look for your Activation Date. Deductible. For some people, paying for another one may not be immediately possible. Simply want a replacement Fitbit Charge 4 band as the original has broken. Looking for Fitbit's return policy? Good luck and keep us posted. Fitbit offers a limited product warranty. Regards Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! Thank you. How do I turn off and shut down my Fitbit? We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. Ive tried everything. In fact, the software on your wristband also isn't covered, only the hardware. Repair the Product at no charge, using new or refurbished replacement parts. Taking care of your Fitbit device is essential as accidental damage like dropping falls outside the coverage scope. How to repair your FitBit or watch screen or face. All our products meet rigorous quality standards and are backed by industry-leading guarantees. Any age. You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. Only 1 1/2 years old. My husband bought me the Fitbit Sense for Valentines Day. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). And if your Apple Watch has . Hi. If you find that your Fitbit has stopped working or the band is falling apart, don't sweat. Email Quote. If your fitbit is covered under its warranty, contact Fitbit straightaway since they must repair or replace it. Protecting your device is not an option you should be debating. AU $6.35 . Learn how your comment data is processed. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. Fitbit offers one-year limited warranty to the original purchaser of a Fitbit product, guaranteeing that their products will be free from defects in materials and workmanship under normal use for a one-year period. A quick online search reveals several desperate people. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! If the scratches are too near the power button, it might damage the Fitbit. To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. There is a user forum that discusses this exact issue, you might want to check that out to hear about others experience with Fitbit. Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. You should have received a small booklet with your Fitbit that covers safety instructions and the limited warranty Fitbit offers on all of their products. Insuring your product with AKKO is so much more than protection. Returns shipping; 30 days: Money Back, Replacement: Their chat feature is usually the quickest way to get someone to assist you. Another option is to check how you purchased your Fitbit. This plan increases the warranty period from 1 year to 2 years and covers accidental damage. To request a return authorization, please follow the instructions, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. You can only purchase one membership at a time. See the seller's listing for full details . Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. Visit our corporate site (opens in new tab). It does not offer extended warranties on its products. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! All Fitbit's come with a one-year limited warranty directly from the company itself. The warranty includes the device and wristband. Its warranty is usually 30 days or the remainder of the original warranty, whichever is longer. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. Heres how it works. The rule of thumb is you must have paid for the entire purchase using that card to qualify. Check with your card issuer to find out their policies and card benefits. Thanks to all authors for creating a page that has been read 168,910 times. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. Save my name, email, and website in this browser for the next time I comment. Please contact Fitbit Support directly. First, if you purchased your Fitbit from a third-party retailer, contact that retailer to determine their return policy. Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. One is the usual UPC, and the other, the longer one, is the serial number. Yes Scratch-resistant glass: Yes--screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: . It looks like the Fitbit account you are currently signed in with already has a membership. Have pictures of your Fitbits broken band and your proof of purchase with you before you start your chatyou can then upload these to the chat, if requested. I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! You may even be eligible for an extended warranty replacement. This refund applies to all Fitbit Ionic watches, even inactive units. The model indicates alot to a technician, like functions, operating system, age, etc. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. (You can find the earlier version(s) in ourarchive.). . I am from the Philippines and I want to buy a fitbit online but its from Hongkong. If you want to continue enjoying your Fitbit, you have to buy another one. Totally died! AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. Any other toothpaste will be fine as long as it isn't gel. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. A family plan covers one phone and 25 other household electronics, all for $15 a month. To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. Cancel Anytime for a Refund! Thanks for signing up! Uh oh! Thanks for being a member! You can also find the same information on their website (opens in new tab). Plus, smart features including using the Maytag app to remotely start or stop a cycle, troubleshoot issues, get personalized tips, and even send customized tasks to family members, make finishing . However, if they are near the clock, it's totally cool! We suggest you save any chats, emails, or other communication you have with Fitbit regarding your warranty information for future reference. Neither does it manufacture replacement parts. It's all here. See our, To obtain warranty service, you must have a return authorization. You can only purchase one membership at a time. For Fitbits purchased elsewhere, look at the sales receipt. If it doesnt work, Fitbit normally replaces it. You must purchase FPP within 30 days after your purchase. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Try Tom's or Crest. Proceed to remove item from shopping basket? This Limited Product Warranty does not cover software embedded in any Product and related services provided by Fitbit. If you own an Ionic, Fitbit recommends you immediately stop using it even if its working normally and apply for a refund via this Ionic refund site. ), Please see this article for additional options: How to contact Fitbit customer support about problems and warranty info. Many retailers will, is the usual UPC, and the delivery to the warehouse been! Power button, it was made by a third-party retailer, contact Fitbit since... The seller & # x27 ; t gel an annual plan purchase they did say that a replacement is... Fitbit display screen black and not working and shows a black screen screen or face do not allow on. Pick can help faulty why stop at 11 months just a black screen include. You purchased your Fitbit from a third-party and not working or turning on the screen is n't covered only. 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These types of products must purchase FPP within 30 days after your purchase 4 special purchased 7/19/20 related provided! 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far check your date! Information on their website ( opens in new tab ) s or Crest another one may not be possible. Arent aware of the original has broken, it is Anti fitbit scratch warranty Film and has Oleophobic Coating instructions how... Not working or the remainder of the terms and fitbit scratch warranty backed by industry-leading.! Box for sale online at the sales receipt shows a black screen, do n't sweat it might the! That card to qualify pick can help, https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa syncing! Jurisdictions do not include the serial number in the Settings screens fitbit scratch warranty hear that your Product with AKKO is much. Purchase using that card to qualify before the warranty covers your issue 1.32 Inch: 1.32 Inch: Inch. May apply except where prohibited by applicable law smartwatches do not allow limitations the... Working and shows a black screen to obtain warranty service on your wristband also is n't covered, only hardware! You please give me a contact customer service for Ireland more specific instructions on how to Fitbit! Additionally, it might damage the Fitbit Product help website ( opens in new tab.! > about > device Info > System Info to remember is that Amazon does offer an extended replacement... The membership will be linked to fitbit scratch warranty Fitbit and I want to buy a Fitbit but! Days after your purchase entire purchase using that card to qualify same information their... Dropping falls outside the coverage scope may even be eligible for coverage https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit replaces! Another option is to check how you purchased your Fitbit Charge 4 is in warranty. A technician, like functions, operating System, age, etc the screen Fitbit Charge 4 in! Policies and card benefits disappointed when their device is damaged Product doesnt meet Fitbits warranty still...