Thank you for answering. Looking for answer as well. yes maika.. walng kwenta yan airline na yan. never again. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . Flight from Chennai to KLIA 2 In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. it can only be used by rebooking a flight. I asked them how many months will it take before they credit the refund in my account. We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. Yosh has won 3 Philippine Blog Awards and a Palanca Award . No grace period or leniency for honest mistake? No refund whatsoever?? Sobrang hassle ang refund process ng Air Asia. PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. Will appreciate your reply. I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! Thank you. Follow AVAs next instructions. Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? Under investigation A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. Shameless bastards . Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. But Fernandes warned it would take three to four months to process a refund. Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. 2. So, nganga na lang? Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. May I ask if it is the Air Asia credit card or your bank credit card? "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. I want my 5 luggage tomorrow morning in KLIA2 airport. that is our money! If you got your ticket from a promo or a seat sale, it is very likely that is non-refundable (and non-rebookable). Related reading. Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. walang kwenta!!! Frustrated customers chasing AirAsia for refunds. November 25, 2021 @ 1:01am. The spokesperson added that our passengers remain our number one priority and the airline will continue to enhance our services to deliver the very best in terms of safe, affordable and reliable air travel. Cant seem to find out how to get my refund :(. With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. The guy need more training. Case id [protected] - want to cancel and take refund of my booking d552m. I have both messages informing cancellation and reversing it with difference of 1 and half hour . can I still change it to be refunded to original payment? :). document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! should not pay AA / or reclaim the money from them. 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Where is my refund airasia? I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. DO NOT FLY WITH AIRASIA! Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. air asia is the cheapest airline but the hardest to refund the booking. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. Hi Iyanna! hi. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. AK0010 Air Asia doesnt appear to understand even basic customer service. Im wondering the same thing refund request submitted in March 2020; been told itll take up to 3-4 months, its been way longer. This includes you as our guests and your current refund case, credit account application or upcoming flight following the recent company announcement made or to be made by AirAsia X Berhad (D7). Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. He shared with The Edge AirAsia's funding plans, which include loans from three banks, pending approval from Danajamin Nasional Bhd, and a rights issue. AirAsia X is facing severe liquidity constraints. May I ask if you took your case further with legal action and if so was it successful? My flight is automatically cancelled by air asia. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. [protected]. I need a confirmation email of my cancellation request. sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? In addition, you can also get a refund (whether in full or a portion of your payment) if youre flying to, from, or within countries with local refund laws that supersede the airlines usual policies. So sad. Be safe and take care everyone. AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? Air Asia outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. Given the sheer volume, this is no mean feat. There is no flight reschedule refund option. Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. I have been checking my case and the status is just IN PROGRESS. Tan Sri Tony Fernandes. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. Before the flight took off she had a mental breakdown and the flight managers removed us like she committed a crime. Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. Are there any actual stories here of Air Asia refunded a customer? They do not want to honor their policy when I bought my ticket. Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. Tnx. #FOOD AirAsia Food : Singapore Yosh Dimen is a full-time travel blogger. Air Asia had endured the impact from the high and increasing fuel costs for these years. Air asia are impossible to contact in any way. This, he said, was. I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. Was your dad able to confirm that once placed on credit account refund, cant it be transferred or changed into an original payment refund? Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. Subscribe on Youtube! Be that as it may, the minister did not clarify whether the refunds . Did you get your refund in your credit card? 2. We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. Bulok na airline yan. I am willing to be place anywhere. Go to the Chats tab. At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. We . Ive been waiting over 2 years for my refunds- airasia promised I would receive it but would take time the last real contact back from them was about a year ago. But months after the low-cost carrier resumed flights following the lifting of interstate and international border restrictions for Malaysians in October, hundreds of customers have taken to social media to complain of poor customer service and long waits for refunds. We ask them politely to consider but he gave us hard time. If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. Unable to reach anyone Desired outcome: Refund needed. i'd suggest to not stop following up cause flight tickets are not cheap. Very frustrated. Create new contact using +60 11-3516 5078 number. A chat box will appear. I can communicate in English and Mandarin well. We travelled under fresh tickets after full payment. 27th January 2023 (Friday) A new menu will appear. hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? Or is the status still in process? Well try to get back to you soonest. A father and traveler who enjoys to eat, shop and travel. Ive been following up 20 times and Im so tired of it. I always choose the original form of payment. Enter the booking code. Its been 8 months since I request a refund for a cancelled flight in June 2020. We still havent received our Refund. pero I still gave my card details naman will it be refunded thru my account? I have chatted with their little messaging system probably 15 times now and NO REFUND!!! Well worth checking for current behavior from any company. This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. Im super frustrated and helpless by the bad experience with AirAsia. I still dont get my money back as of now. I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). Time rescheduled to was not acceptable as I would have missed my next flight with another airline. I am waiting for my return payment. January **, ****. Tap New Chat icon, then select New Contact. I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. Air Asia reference Y2H4SG. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. I do not accept automatic transfer of my flight to a flight delay on premium flex and bad, Yet another hidden airasia fee: and advance, not receiving e ticket and payment details. We were given options and we chose a full refund. However, there are instances when you will be able to get a refund. Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. And it was intact and show no sign of damage untill we undress the cover. No progress and cant even hold a person who can give a solid answer. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? Bisher von 2 Kunden gesehen. Timeline. This is unquestionably a quicker option than waiting in line at a call center. I shall end my rant here.. really disappointed and felt cheated. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. Jan. 28. no answers via email. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. They act like theyre going to give you a refund. Realising the mistake after receiving the flight confirmation at 12:51am, I called Expedias Customer Service. My understanding is that you should contact your credit card company. Thank you. It said since January last year, some 1.5 million people had received refunds while 2.9 million accepted credit accounts in exchange for money. I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. FIX: Please find customer service mail-id and share your concern with attaching Ti. Despite the generous executive compensation, AAX, the groups long-haul carrier, was last year forced to undergo debt restructuring to save itself from liquidation after racking up huge debts during the pandemic. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. Copyright 2022 The Poor Traveler Itinerary Blog. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! Desired outcome: But then they keep on rejecting the request stating that contact details does not match with the guests contact!! So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. Zen Bros Media (002759663-P). This is illegal and unethical. immigration departments, tourism boards, airlines, hotels, brands). To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. Unable to reach anyone, Desired outcome: Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. Dont even dare to purchase from them again . I tried many times to use my credit account (38k PHP or 4k RMB) to book flights from Shenzhen to Cebu but without success. Hotel-only Booking. Like many other AirAsia X customers, we are on the same boat. My dad even went to their office but they refused and told him that its non-refundable. Trust Pilot review site rates all major companies. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? They closed all my cases submited towards D553WQ. What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. [Reference: P4F7NZ], Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The current primary support channel for AirAsia is the AVA Live Chat. my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? Never again would you like to purchase such form this awful airline. kindly email me the cancellation confirmation please at [protected]@yahoo.com thanks in advance. However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. . (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. Hope this helps us all. Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. Click here to get notifications about new complaints of AirAsia. Why wont you cancel flights booked before the pandemic? We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. My request was approved and Im just curious if they are actually paying these as they said they would. You clearly have not gone through this process yourself. The same case here I am very disappointed. I totally agree with you. I have the same issue but the status is still in process. 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