Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. there is not a way to check the warranty. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). They are built to handle mixed and intensive 24/7 workloads without compromising on endurance, providing a streamlined storage experience on Synology systems with minimal service disruptions. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. No, your warranty continues from the original date of purchase. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. Product Warranty: Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. You can consider it at about 10-15% of the value of a particular model. Africa Asia Check your email A 6-digit verification code was sent to . DSM/SRM/Firmware Update: Product Availability: For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. Check Standard Warranty. Please enter the code below to proceed. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. 1 min read, 27 Feb 2023 *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. Discontinued: The product is no longer manufactured. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. 3.4 Return. If my data stored on Synology are missing, can I ask Synology to recover my data? This service will offer direct and advanced replacement services. Resetting your password will sign you out of all browsers. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. Check Standard Warranty. *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. However you can do a CSI. Discontinued: The product is no longer manufactured. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. Product Name Find your Synology product Product Availability Generally Available Added on Aug 22 2011. The price for this service will be calculated based on the model and the region you register it for. Please enter the code below to proceed. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). Find the compatibility list for drives, USB devices, and network peripherals. Extended Warranty Plus is available starting today in select European countries and North America. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. Technical Support: You may obtain information on the Warranty Period for each New Product atProduct Support Status. It is the customers sole responsibility to make backup copies of data. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. Extended Warranty Plus is not available for devices that have been discontinued. THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. 5.1 Proprietary Rights. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. From there you can determine roughly when is the NAS been deployed. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. . Synology provides no warranty for Refurbished Product sold as "as is" or with "no warranty". IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. Synology sent a sign-in request to your Synology Secure SignIn app. 3.5 Replacement of New Product or Refurbished Product by Synology. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. Purchasing an extension can stretch . You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. We also handle the complete migration of the old device to a new device. Copyright 2023 Synology Inc. All rights reserved. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. No. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. We offer a tech refresh for older devices. Please wait. Limited: Only security updates will be provided. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. 3.1 Limited Warranty. Enjoy our services! Rely on up to five years of Synology-certified support.2. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. Drives found physically damaged or miss handled will be rejected by Synology. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. 5.4 Applicable Law. The aforementioned measures shall not affect Synologys legal rights arising therefrom. *Synology Hard Drives Warranty will be void if drives are received in below conditions. The fan will come off when the power cord is unplugged. Continue to complete the settings now. :D T Twisted World @twisted_world* Aug 04, 2016 Synology local dealer can assist you if data is in recoverable condition. Stay up to date! For laptops, press Fn + Esc. 5.3 No Additional Terms. Click the CC icon, and then select the preferred language. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Password is required to use this service. Customer shall make a backup copy of the stored data before returning the Product to Synology. May I replace my defective NAS with different model? The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. Get the latest posts delivered right to your inbox, 1 Mar 2023 Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. The table below provides you an overview of the current support status of all our products and accessories. Synology sent a sign in-request to your Synology Secure SignIn app. Add-on Packages view the complete package list. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. Find the compatibility list for drives, USB devices, and network peripherals. Copyright 2022-2023 Synology Inc. All rights reserved. If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. Timing After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? Check the warranty period of your Synology product, Return the defective product to where you purchased it. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. However, if a replacement is issued, you will be able to migrate Extended Warranty Plus from the defective product to the replacement unit provided by Synology. 4 min read, 26 Feb 2023 Refer to the Product Phases section in Synology Security White Paper for details. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. DSM/SRM/Firmware Update: The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. Once you have 9 months to register it for for this service will be calculated on. 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