The one thing I forgot to pull from the purse was its original tag with the designer's name. It's not impractical for Ross to require receipts for certain purchases. It can take up to five business days. I would rather pay more for a better quality item that would be returnable. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! He was nice, but I thought to myself, "since when does security does the supervisor's job?" Shipping and handling costs are not refundable, Your product will not be returned if it has been opened. I'd prefer to pay more, shop major dept. The associate I dealt with was Katie at the commercial palms location off bruse b downs, I don't know what to do I have to take a shirt back that had a whole it the side and I have no tags or nothing. I eventually decided that I really didn't need the purse so I took it back to a Ross store on 6/16/16 - exactly 30 days after the purchase. If the tags are off and you don't have your receipt your damn problem. Ed June 28. January 7, 2022 . the customer is always unhappy when they don't get their way! If an employee works in customer service and there is only one other cashier, that customer service employee typically goes back and forth between returns and purchases. I understand not receiving money back, but I can't believe I can't get in store credit. (Need to change that). Don't get mad at Ross employees over the policy. The cashier explained that she could not give me cash it would have to go back on the debit card it was purchased with which I did not have as my husband was with me when the purchase was made and he paid for them. Not with jewelry item but clothing items. The purse with tax, it was $21.74. We were very loyal Ross customers but no more. 4: Return of funds back to card: It depends on your bank not our processing when your money returns back to the card it could take from 5-7 business days depending on your bank of course. This Thursday and Friday, 11/17 and 11/18, your local Ross Stores, Inc. Store is hosting a hiring event! When I got home, he tried them on and it was too big. I asked her where it states that anywhere, on my receipt or in the store. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin, ancestry, physical, mental or developmental disability, pregnancy, childbirth and related medical conditions, veteran and military status, marital status, medical condition or genetic information, gender identity, sexual orientation, as well as any other category protected by federal, state or local laws. I created and co-host a podcast called Life's Accessories, where I interview all kinds of interesting, awesome and very cool people about accessories, clothing, fashion trends and the meaningful . If the tags are missing and no receipt, NO REFUND. I said no problem. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. So I'm out the total of 23.00 dollars. Hope this was helpful. This, too, must be new policy. He said more than once - "What is required is a State or Federal ID and your ID is local". I'm done. We believe that it is an essential part of the Companys overall commitment to attract, hire and develop a strong, talented and diverse workforce. We are only doing our job, we are here to help you while following our policy. They seem to find a bad reason. The receipts states a different description than the actually jewelry item. I was told they could not help me as my drivers license was blocked, but to call a 1-800 number to see if they could do anything for me. Some retailers just "let them walk out". advice. 13. Create a free website to honor a loved one who has passed away. Why would you have a manger in a store that cannot make decisions. Keeping your receipt secures the amount you will get back even if it's over 30 days. Nothing is nastier than buying an item you think is new and finding period gunk all on the crotch of the pants when you try putting them on for work the next day. So please be considerate when it comes to returns or exchanges. If it's over 30 days, You can get back the full amount of $20 in store credit rather than a marked down price of 4 or 6 dollars in store credit. i did not have time to stand in line twice. I'm very upset and would like an answer. I returned a few outfits that didn't fit my daughter and have waited for over 30 days and still haven't received a refund. Find Grated, Shredded, & Hard Cheese. I had. I bought two tops made of the same material but didn't not check for problems with them. Check out our other guides to Uniqlo, Nordstrom, and SSENSE Return Policy. All the basic conditions of Ross return policy also apply to holiday returns. It takes days for my bank to refund the money. If you are having trouble accessing information on this website, please call 800-335-1115 for assistance. Ross has the worst return policy I've had to deal with never shop Ross again and will tell friends. I didn't even want a refund. Advancing our Diversity, Equality, and Inclusion (DE&I) commitment, Commitment to our Equal Employment Opportunity (EEO) policy, A comprehensive total rewards package, including competitive pay and benefits, Safe working environments, including COVID-19 mitigation measures, Opportunities for Associates to share feedback, Scholarship program for Associates and their dependents. I bought a pack of hangers there. I noticed the machine did not display the tax return so I asked the cashier and she asked the cashier next to her and said, "it does it automatically." I'm now stuck with two things that do not fit and they are just sitting on my shelf collecting dust. show ID when I used the store credit. I tried pulling it to get the teeth fastened at the base, but it didn't come down. I'm returning all of the clothes I have in my closet with Ross tags and I'm done with this store. This could be your state photo id, drivers license, passport, or military id. Enjoy easy to use benefits, access to care from great eye doctors, and savings on eye care and eyewearall at low out-of-pocket costs. 2y. I'm very unhappy with the return/refund policy. I refuse to get into trouble by not following procedures. I believe you liked the article and found what you were looking for. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. Also managers are never help they are rude and wrong. However, if you received a defective software, you can exchange it with the same one on providing purchase slip, Should be accompanied with original receipt, Fine Jewelry returns or exchanges should have the original ticket attached and be accompanied by a receipt.Fine jewelry can only be returned to the Ross stores with a fine jewelry department. If the money is going to be used in the store, why aren't we granted the same amount? I never had an issue. She made up in customer service what this manager did not have. I went back to ross with my receipt they told me I couldn't return it because they have been used. If you try to return it without the receipt, the product will no longer be in our system because the product is too old. In case of any issue that you need to call Ross customer care then call at this number 800-335-1115. What if you actually bought something you liked not knowing what it was untell you took a closer look after wearing it before you threw it in the washer. If you WASH the article it becomes non-returnable. They answer my questions without attitude and fold my clothes most times without me asking. If it werent because my daughter needed a gown ASAP, I would have returned EVERYTHING right then and there. 2005a and 2005b), one of which, entitled 'The Irish on Probation in England . Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. First of allits quite amazing how when a store(&or restaurant) has an outstanding, upbeat, kind hearted FANTASTIC personalitythen if that "upbeat mgr", of whom all customers&staff, happy after he/she got transferred the pgh mills locationnumbers up, shrink way down, could run that store in his sleep (which I was a full time front end supervisor of whom trained new ppl, worked in loss prevention or the shipment areas of the store) so we mgt worked hand in hand. I bought a few shirts from Ross 6/17/16 and like everybody went home and washed them before wearing, and one of the shirts for my husband came apart on the bottom. The customers can request a return within 30 days. I had a valid receipt to return paints that I worn once then washed. i have returned items to Ross two days ago and i had to agree to be refunded on my debit card but no has show up yet. When making a purchase it's always wise to inspect the items before you decide to make a purchase. When this was a duplicate gift it had to be returned. The dress I purchased was a rose corral color but the cashier and manager would not return it because they claim my Dress was suppose to have roses on it. I tried to find something to buy for the amount of 23.00 dollars could not find anything. Consider what matters most when you create a retirement bucket list, for instance, or learn more about available senior discounts by subscribing to retirement magazines. If you're looking for a full refund, be sure to return Ross items within 30 days of your original purchase. I buy clothing, houseware, toys, shoes and sometimes I walk out of there with 200 - 300 dollars worth of stuff I really don't need. I will never shop there again nor recommend them to anyone base on there return policy. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. The tag was off, but I having it with me After so much arguments.. End up with the merchandise. ROSS IS AWESOME! It's a fairly common practice among large retailers nowadays. They are a costume and wig. Even the dollar store has better quality than Ross. Ross is a ripoff. I've never had any problems returning items after I washed them, as long as I had the tags and receipt and returned it within 30 days. I never had any problem with returning to Ross store within 30 days with recipes but my purchases never were used if I want to return it. It's fine to make a comparison, but expecting Ross to handle things the way TJ MAXX does will not happen. I'm just hoping that someone can explain this policy to me. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. Poor papa! If the items you are returning are worn, used, and altered, you will not get any refund. Unfortunately, there are associates who mistreat customers, and this return was 100% mishandled. Change their return policy. I had tried to return an item without a receipt, with the tag and everything still intact, but the employee said I'd only get $1.99 back and it's within their policy. My measly 41.00 dollars,with my 3 non receipt in a year's time apparently is going to bankrupt Ross. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! Anyway, they told me they could not take back liquids. I bought underwear from Ross that turned out to be too big. Poor man! Wrong move. I inquired as to why and was told because I did not have the receipt the price of the item were at a lesser price, the price on the item were &39.99. I can just imagine what their excuse Ross is the only store I ever have problems with returns. Password. I gave 1 day's notice. Ross Dress For Less stores t-shirt ad vertisement by Tshirtfest. We continue to invest in efforts to attract, retain, and develop diverse talent; enhance our policies and programs that support and safeguard our Associates; and offer opportunities for Associates to contribute to the communities where they live and work. I said what about me? two different colors and would decide later which color to keep. returning an item where I used Kohls cash. Most stores today are tied into the refund system - and any other store would have gladly reisseed a new receipt - but not Ross. You will only get angrier if you continue to rely on that. I had to argue with store clerk. Copyright 2012 - 2023, ReturnsAndRefunds.com. 2y. Being a manager of a corporate store i would try to help everyone out. From toys to clothes to home goods to electronics. Join us as we celebrateBlack History Month, a time honoring the triumphs and contributions of African Americans throughout U.S. history, including the civil rights movement and their artistic, cultural and political achievements. I just went through that today with shoes I bought in the A.M and returned in the evening. So customers that take advantage or try to beat the system ya stick it to them. The cashiers are highly disrespectful and forget about them ever saying thank you. I bought a blouse with cash. Now he's out $21.00. I will keep shopping there. How much time is taken to get the refund back? Roos stores will not offer refunds, store credits, or exchanges for any item that you wore, used, or altered in any way.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); If you dont want to keep software then keep it closed. Manager could have easily taken it back. IM SO DISGUSTED with how they WAD your clothes when you buy them like their garbage anyhow when wading them and cramming into the bag when you purchase to they only think you're stealing and don't care a damn thing once they have gotten your money! Return Policy. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. Bought a earbuds from Ross but when I got it, the right piece wasn't working well like the other piece. They are separate companies operated by different people with different policies. I have never had a problem with my return. All images are representative of merchandise carried in our stores. I shop at several Ross stores around my region. I will never shop here again. You take a chance every single time you purchase something that it will break or come apart. Yes call them and complain. As you know it will only be a matter of time before the whole empire comes falling down because of my great scamming ability to stick Ross with clothes they got back and my store credit of 41.00 dollars that I have to use in their store. I tried to hold a conversation and she got ruder. Ross's standard return policy is to provide the return of the items within 30 days from the date of delivery. I ignored it and said sure because these are the type of people you can't win with and they clearly DO NOT consider the customer always right. Return policy just not right!! What a RIP off. My receipt showed a sales tax of $3.23. Ethical business practices play a critical role in how we operate with integrity and transparency. In cases where jewelry is involved, it's always best to take it back to the store you purchased it at. I bought the $50 dollar shoes to show corporate and she tells me you can't returned the shoes with that receipt.omg I steaming.. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. However, when I came to your store to return the dresses (that obviously had the tags on them and hadn't been worn accompanied with the receipt ) there was a problem at least for me. Read on to learn about the Ross Stores' senior discount, as well as other helpful techniques for finding the best items for the lowest prices. Question: I bought items from Ross the other day and when I got home I noticed there was a tag missing on a item but it was on the receipt. The whole incident was upsetting especially that it was around 730p all day I could not have anything to eat because of my stomach being so sick. You can ask for an exchange only if the software turns out to be defective. While I do agree with the 30 day exchange policy if under 30 days and the merchandise is not worn and tags attached, I think they should at least give a store credit with no receipt. Where is Buttermilk in Walmart? This button displays the currently selected search type. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. Case of any issue that you need to call Ross customer care then call at number. Employees over the policy considerate when it comes to returns or exchanges line.! Uniqlo, Nordstrom, and this return was 100 % mishandled it in just fine with different.... Her where it states that anywhere, on my shelf collecting dust any refund for certain.. 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