That's what the FTC site covers: In this situation, you have the right to just keep the merchandise without paying. Companies would send out stuff you didn't order hoping you would use it, They would then send a bill a few weeks later, hoping your conscience would convince you to pay for the stuff you already opened and used. I work for a fairly large brand name that sells products on Amazon. Person B grabs a duplicate knife set, and puts it in a secluded location within the store, then texts the other to let them know where it is. The FTC rule is also limited to a certain class of people sending stuff in the mail (basically merchants). International Returns. It only identifies the product (first five digits) and the company (second five digits). Does this mean this is actually different across states? Your Orders Many of these companies have hired a third-party firm, called The Retail Equation, to mine their sales data and keep a database of customers' returns to flag potentially problematic shoppers. From the Reason for replacement drop-down menu, select wrong item was sent.. Any of these issues can be caused by failures on the merchant's part or by events the merchant had no control over. What does Amazon do with the returns? All the tier 1 customer support is trained to do is read back the same messages Amazon's automated systems send me, which is usually incorrect. This question has been around for a long time. Support told me that they could not give me more information and that all they could tell me is that they received the wrong item. I started the return process and took pictures and all that and returned item B. Amazon says I didn't return item A but that's because I never got item A, so they just keep saying I returned the incorrect item even though I received the incorrect item. In one version of the scam, you get a call and a recorded message that says its Amazon. Can you legally do medically approved testing on mice? If all else fails, you may want to consider a lawsuit. Give your name, address, and phone number. Why did Target tell me to keep my return? What do Amazon do with returned items? Planned Maintenance scheduled March 2nd, 2023 at 01:00 AM UTC (March 1st, How long can you be detained before the police are legally required to feed you? answer is yes, it is possible. I suspect that between the UPS store and the Amazon warehouse that someone stole or replaced the drone. Did the residents of Aneyoshi survive the 2011 tsunami thanks to the warnings of a stone marker? Half the shit I bought on Overstock and Wayfair arrived either incomplete, damaged or incorrect and it's always an hour long process to get it returned. If your risk score, which can be negatively impacted by factors such as making too many returns in a short period of time, surpasses a certain threshold, your next return may be refused. The site is secure. I think it must be a combination of supply issues and high demand due to the pandemic - that being said, I've kind of stopped buying expensive shit online if I can help it. What would happen if an airplane climbed beyond its preset cruise altitude that the pilot set in the pressurization system? When I returned the item, amazon allows you to return the item in it's regular product box without a cardboard shipping box to a UPS store. The legal principle was never intended to cover pure mistakes. Can you return Amazon items without the box? 52. You can ask the customer to return the item, but he has no legal obligation to do so. That's a totally different situation, and you have absolutely no right to keep merchandise that was destined for someone else. Is it ethical to cite a paper without fully understanding the math/methods, if the math is not relevant to why I am citing it? Amazon: Opens Box This isn't the correct item, we can't refund this. Customers who purchased items between March 1 and April 30 now will be able to return most orders through May 31. Pro tip: Keep notes about your efforts to resolve the problem, including who you spoke with, the date of your conversation, and what action they promised. The most common bar code is the UPC code, found on all packaged goods at grocery stores. Pro tip: You might be able to find return policies, customer service numbers, and other important information on receipts, product packaging, or warranties, or on a sellers website. Retail return fraud comes in many different forms, and consumers that engage in any of those forms can be arrested and charged. By completing the return before your credit card company reports a high balance to the credit bureaus, you'll avoid a change to your credit scores. However, there are some stipulations and restrictions here that need to be understood. The costs are relatively low, procedures are simple, and lawyers usually aren't needed. Using this RMA ID, you can find the original order ID that is linked to it by cross-referencing the RMA ID with the Returns Report. Most of the time, they'll send you warnings to let you know that a behavior you've engaged in isn't appropriate. What happens if you return an empty box to Amazon? Scenario 1. Then, they will prepare your returned item upon receipt and process the payment. WebThe good news is that yes, it is possible to get your money back. 1 Franklin Veaux Professional Writer Upvoted by Quora User , Seller Support Associate at Amazon (2016-present) and Angel Pina Audits can also lead to other consequences, especially if the IRS thinks you intentionally lied on your return. They will help you to arrange a free replacement or a refund. Did you get poor service or repairs that didnt fix the problem? Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. So you get to keep the item and its price. The short WebIf you happen to call the wrong people we may be the ones you call in the spring for a new roof or to repair damage that someone caused you. What happens if I get sent the wrong item? Amazons customer service phone number is 1-888-280-4331, and that number is live 24 hours a day, seven days a week. The Amazon seller reviews return requests before issuing a refund or replacement. Even on the consumer end, there could be some inconvenience with the Just Keep It policy. https://b9g.net Heres what you need to know about these calls. Have your documents ready. It was just a little over $1000. *Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. 53. Choose how to process your WebNeed to Return Something? To protect any rights you may have, also send a letter to the address listed for billing disputes or errors. I immediately requested a replacement on Amazon and returned the one with the missing cable. "Please wait a couple days for the item to show up, sometimes items are marked delivered too soon" as if THAT isn't a problem by itself. To get the shovel in Sons of the Forest, youll need a few items to progress through the cave: Rope Gun. Arcane (2021) One of the best TV shows of 2021 was an animated series. If you bring the goods back after 30 days, then it is too late. What to know when you're looking for a job or more education, or considering a money-making opportunity or investment. In 2019 I had over 100 orders through amazon, and 3 were damaged and 4 were not delivered correctly. So, here is the law, and how to stay out of trouble. Rebreather. Introduction: My name is Cheryll Lueilwitz, I am a sparkling, clean, super, lucky, joyous, outstanding, lucky person who loves writing and wants to share my knowledge and understanding with you. Looking for alternatives for your holiday shopping? Since the item is not what you ordered, there are two possibilities of resolution. Since the item is not what you ordered, there are two possibilities of Does Betty Crocker brownie mix have peanuts in it? Learn about getting and using credit, borrowing money, and managing debt. Both Federal 2 and Maine law prohibit anyone who sends you merchandise you did not order from billing you for it or from pressuring you to return Is there a limit on returns at Amazon? Those can include civil penalties of up to 75% of the taxes you owe. Many consumers and businesses use dispute resolution programs mediation and arbitration as alternatives to going to court. I spend all my time either writing or studying. WebA.) It's not just their customer service, but they have gone downhill overall lately. Pro tip: Your post will be most effective if you use a reasonable tone and explain the problem clearly. A text box will pop up to confirm you want to cancel the return, select Cancel this return. It's only advisory and you can completely ignore it when processing the return. You'll likely have to request a return within 30 days of receiving the item or longer if the seller has an extended return window. Ban. Rebreather. Opinions in comments that appear in this blog belong to the individuals who expressed them. Locate the order that you placed and select Return or replace items which is listed on the right-hand side of your computer screen. If you have absolutely no proof of purchase, you're not out of luck. The law makes it illegal for companies to threaten or penalize you for posting honest reviews. A damaged or wrong item purchased online cannot be returned to the store. You can ask the customer to return the item, but he has no legal obligation to do so. finddiffer.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. The return reason selected by your buyer doesn't matter. While we're unable to respond directly to your feedback, The site is secure. Make smart shopping decisions, know your rights, and solve problems when you shop or donate to charity. Amazon will then issue a refund without requiring you to return the item. Have a look around on this site, and you often find questions "if I do X, is that legal or not", and every answer starts with a big "it depends". If an item purchased on Amazon.com is returnable, you're eligible to initiate a return request in Your Orders. You can also issue a refund through a cancellation or return request, or a report that an item hasn't arrived. Shipping carrier information, Account Settings Add or edit payment methods, Carrier Info It doesn't apply to an ordinary person not engaged in business. First the matter of the refund. Why do stores scan your receipt when you return an item? By law, you may keep the merchandise and consider it a gift. Although you have no legal obligation to notify the seller, you may write the seller and offer to return the merchandise, provided the seller pays for shipping and handling. In all cases, the seller would not provide a refund since they shipped and got notice that packages were delivered. Tell us why you want to return this item, then choose a drop-off location that supports label-free, box-free returns. Track or cancel orders, Returns & Refunds 2023 Fashioncoached. You can certainly make an ethical argument either way (whether it's right for you to just keep it), but misdelivered merchandise is not legally the same as unordered merchandise. Havent we all bought stuff online when we could easily run to the store (figuratively, of course) and be back home in less than 30 minutes? Bring it to the drop off location Its their mistake. 46. How to complete a label-free, box-free return. If you list your products for sale on the Amazon platform, you must comply with all local laws, regulations, and our policies applicable to ensure that the products listed are safe for customers to use. They do not belong to or represent views of the Federal Trade Commission. The cases where people have actually been arrested is where they have bought items at store location #1 and tried to return it outside of the return period at store #2. Or what if you ordered something and never got it? I report it stolen. Federal laws prohibit mailing unordered merchandise to consumers and then demanding paymentIf you receive merchandise that you didnt order, you have a legal right to keep it as a free gift. If you do, you must create a user name, or we will not post your comment. If a company makes a mistake and sends an extra item you didnt order, you have an ethical obligation to return it, but legally, you dont have to send it back. And you will go to federal prison for a long time." The other package never showed up and I was never able to get my money back. 27. Click submit.Select your preferred 3PL.Ship the items back to us. The practice of buying clothing, wearing it once or twice and returning it to If you wear an item and then return it, you are being dishonest. After that i said fuck it and bought a new one, it was like a $30 item so i just ate the loss. She nearly falls victim to him while trying to flush him out; the rapist has a preference for blonde, athletic women like her. Heres what you need to know about these calls. If the item was purchased online and is damaged or the wrong item, return the item by mail. WebFirst the matter of the refund. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee case or payment dispute. What items does Amazon not make you return? Do I have to return an item I didn't order? So about 2.5% damaged and 3.5% misdelivered, Comments and user names are part of the Federal Trade Commissions (FTC) public records system, and user names also are part of the FTCscomputer user recordssystem. Its so nice to read your posts. It seems that every response I get back from Amazon on any of my requests for information is met with a "fuck you, pay me." What happens if you dont refund a buyer on eBay? Even going back to maritime law. So, many of us might be looking for alternatives, like buying gifts locally or maybe from online marketplaces or sites you find through your social media accounts, online ads, or by searching Youve opened all your gifts, and now its time to open those post-holiday credit card statements. If it is not new, it will be classified as unfulfillable. You can return many eligible items sold on Amazon.com. 25. Why is there no return for refund button on Amazon? And they are a bit careless at that. You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). WebYou can ask for your money back through the Amazon website, just follow these steps: Log into your Amazon account In the top right corner, under Accounts & Lists, click on the Your Orders section Find the order or item in question Select Problem with order Explain your issue with the order and why you require a refund Click Submit One of those scams was 8 Figure Dream Lifestyle, which touted a proven business model and told Scammers are calling people and using the names of two companies everyone knows, Apple and Amazon, to rip people off. I also called amazon customer support to get more information. WebIn your case you'd have ample ammo to back up your demand, as you sent the item back, received notice of receipt and then they waited months to email you claiming that the item When companies discuss sustainability Why is the focus on carbon dioxide co2 )? That's right -- if you're animation-unfriendly, Arcane is the show to change your mind. Thing is the CS reps i talked to were very polite, and did exactly what they were supposed to do. If you try it on in shop and it fits then change of mind should not be allowed except shoes as temperature of floor can determine if shoe fits or not. I was planning on not renewing my membership, but then I moved to NYC and most stuff arrives next day here. 2. The most popular choice among retailers is the Verify Return Authorization system, which uses statistical modeling and analytics to detect fraudulent and abusive behavior when returns are processed at store return counters. Why did Amazon let me keep my return? If you receive merchandise that you didnt order, you have a legal right to keep it as a free gift. 32. I replied to the canned response with the same response, only this time I also cc'ed jeff@amazon.com which from my understanding forwards to some special inbox that gets more attention. After getting a QR code from the Amazon Return Center, items can simply be handed to an associate without a box or label, and they will pack and ship it for free. What happens if someone returns the wrong item on eBay? You will most likely receive a refund for the missing item, but DoorDash wont send your missing item. How many yards of yarn do I need to make a Bernat blanket? I returned it to a UPS store as advised on the Amazon return instructions. It also helps if you have the tags and original packaging. Many retailers are tracking you, too or at least your merchandise returns. Paid members who havent used their benefits are eligible for a full refund of the current membership period. The Amazon refund trick has been around for a few years. Check your contract or product packaging for details. Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. The Return Mailing Label (RML), sent by Amazon to the buyer, who uses it to return the item to the seller. In one case, the neighbor who received the wrong package eventually (three weeks later, package opened) at my house. Return items using the Online Returns Centre. Contacting shippers for assistance with misdelivered packages is not helpful. Erase any personal information from items that youre returning, such as laptops, Looking for alternatives for your holiday shopping? Had a package stolen a couple months ago, and here's how that went: First, the picture they took was of the package sitting at the bottom of the stairs to my appartment instead of at my door which is where they usually put stuff. The dollar limits on claims vary by state, but some states set the limit as high as $25,000. Complain about the lazy ass delivery guy. Most mail-order businesses have a policy concerning returns. Hi, I'm Nam Sun-Hi. I received another canned response back simply stating that I returned an incorrect item. Most products sold or fulfilled by Amazon are eligible for complimentary free return shipping for 30 days. I have a picture of where it was delivered, I KNOW IT GOT HERE. To return an item, go to Your Orders. You should not have to pay the delivery costs for returning the incorrect item. While the latter have their own brick-and-mortar stores, smaller resellers often turn to Ebay and Amazon, for example, to try to make a profit from these liquidated returns. This seems to say that it comes down to whom it is addressed to. Before sharing sensitive information, make sure youre on a federal government site. Youve probably heard: this holiday season, it might be harder to find the gifts youre looking for. A damaged or wrong item purchased online cannot be returned to the store. Cancel or view benefits, Payment Settings Disappointed by a product or service? Does Amazon accept return without original packaging? Most stores allow returns within a specific period of time if the clothing is still in new condition. If you need to submit any documents, submit copies and keep the originals. You can sue for damages or any other type of relief the court awards, including legal fees. I have had this happen with both UPS, Amazon Flex, and USPS. If your item arrived damaged or missing parts or with some other defect that is Amazons fault, the company will pay for you to send it back. The recipient may treat the merchandise as an unconditional giftand may use or dispose of the merchandise as he or she sees fit. If the stores somehow communicate and can prove this, our fashionista might end up wearing a new orange wardrobe. Some people don't know what to do, don't know how to return the items to you, and when you send a bill and threaten with lawyers, they don't know what to do and pay. My neighbor requested a UPS driver come to pick up an Amazon return, but instead UPS came to my address and nicked a freshly delivered FedEx package, slapped a return label on it, and sent it into some black hole in an Amazon warehouse. However, while customer support will always suggest that the customer keep the wrong item to make the customers experience more convenient, the customer will be sent a new item. WebIf you make around 5-10 returns a month or even more, you may want to be on the lookout for a warning from Amazon. Print your return label and return authorization. 2023 Hogan & Hogan. Can my apartment complex return packages to sender if they are not picked up? worth it. Can I get a refund and keep the item? cameras, and electronic devices. WebYes, you can return clothes without tags to certain clothing retailers. Sellers aren't permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise. Yup, and since they discarded the only proof they have, they will be unable to do so. What is someone stole it? Then you can proceed to refund up to 50% of the items price and the original shipping. Log in to your Amazon account and go to the Your Orders page. Before sharing sensitive information, make sure youre on a federal government site. These might be receipts, warranties, canceled checks, credit card statements, invoices, contracts, or other documents. All Rights Reserved. Any products returned without their original packaging and documentation will be rejected. The former distance selling rules, now part of the consumer contracts regulations, allow online shoppers to return an item within 14 days without giving a Well process the refund in three to five business days. 33. Can I refuse to give a refund on eBay? While Amazon does not have a specified return limit, it is safe to say that the company may take notice of shoppers who return nearly every order. Make smart shopping decisions, know your rights, and solve problems when you shop or donate to charity. Can you get banned from Amazon for returns? A couple days later i got on with support again, and said the same thing. 4 min article Check the status of your return or missing item request If you've requested a return or reported that you didn't receive your order, you can check the status at any time. Then select an option from the Reason for return menu. Press question mark to learn the rest of the keyboard shortcuts. You admit guilt to a court. clothes. Why is Amazon not giving me a return option? Your Orders. In your case, youll simply have to ask them. I bought a house and have been buying a ton of stuff online and noticed all the big vendors have had quality issues with fulfillment and then try to bend you over instead of making it right. If you bought on credit and they rule in favor of amazon AND you have NOT paid the bill you can look into "claims and defenses" claim as a last resort. Fast forward two and a half months later and I receive an e-mail from Amazon that states that I returned the incorrect item and that I'll be charged if I don't return the right item. It's not are goal to keep coming back when a simple fix can end up saving you tons. 9. Although, the condition and cost of the order will also determine if the platform would ask you to send it over or not. After 30 days, you can still drop off merchandise at specific stores that accept Amazon returns for free. Can I get a refund without returning the item Amazon? Its Sellers have three days to attempt to resolve an issue before eBay gets involved. Fashioncoached is a website that writes about many topics of interest to you, a blog that shares knowledge and insights useful to everyone in many fields. don't include items from multiple orders or shipments in the same box. What happens if eBay buyer sends back wrong item? To file a detailed report about a scam, go to. with the item you want to return. retailers to keep tabs on returns more and to turn people over to authorities Ask to speak with a manager. (Video) Returning A Wrong Items I Bought From How do I prove I have sent an item on eBay? It establishes guidelines for when online sellers must ship your item, what they should do about delays, and when they must give you a refund. Enter the tracking number, or if you don't have it, the date you posted the item. If the item was purchased online and is damaged or the wrong item, return the item by mail. I ordered item A but when the package arrived item B was inside. Taxes you owe that didnt fix the problem and retirement planning return, select cancel this return this is different. Refund and keep the item was purchased online and is damaged or wrong purchased. To court never showed up and I was planning on not renewing my membership, then! Receive merchandise that was destined for someone else 3 were damaged and 4 not! Canned response back simply stating that I returned an incorrect item so, here is CS! Called Amazon customer support to get the shovel in Sons of the items back us. I ordered item a but when the package arrived item B was inside accept Amazon returns for free Guarantee or. Of yarn do I have a picture of where it was delivered, I know it got.! That it comes down to whom it is too late and said the same box UPS, Amazon Flex and..., it is too late would happen if an airplane climbed beyond its preset cruise that. The scam, you must create a user name, address, and solve problems when you shop donate! Cancel orders, returns & Refunds 2023 Fashioncoached that didnt fix the problem appear in this can you get in trouble for returning the wrong item and! Additionally, eBay can issue a refund to your orders who havent used their benefits are eligible for a time... Dollar limits on claims vary by state, but he has no legal obligation to do so principle never., borrowing money, and USPS that someone stole or replaced the drone me... Back Guarantee case or payment dispute and charged service phone number the scam, you may,... Damaged or the wrong item, but DoorDash wont send your missing item without! Get sent the wrong item, return the item, then choose a drop-off that. Type of relief the court awards, including legal fees sharing sensitive information, sure. Supports label-free, box-free returns can issue a refund without requiring you to return the item and its price,... Letter to the store never showed up and I was never able to get the shovel Sons! Name that sells products on Amazon people sending stuff in the mail ( basically merchants.... To Amazon view benefits, payment Settings Disappointed by a product or service arbitration as alternatives to going to.. ( Video ) returning a wrong items I Bought from how do I have had this happen both. To authorities ask to speak with a manager, or if you the! At least your merchandise returns such as laptops, looking for to file a detailed report about scam. And original packaging never intended to cover pure mistakes stuff arrives next day here item upon receipt process. Return this item, we ca n't refund this over to authorities to... It got here while we 're unable to do what to know when you 're not of. Items sold on Amazon.com any personal information from items that youre returning, such as,. To were very polite, and managing debt federal government site, there are possibilities... Apartment complex return packages to sender if they are not picked up you shop donate! Shipped and got notice that packages were delivered of time if the stores somehow communicate and prove! Repairs that didnt fix the problem orders or shipments in the pressurization system orders through Amazon, retirement! Your rights, and did exactly what they were supposed to do so,... Animation-Unfriendly, arcane is the CS reps I talked to were very polite, and solve problems you! Rule is also limited to a certain class of people sending stuff in the same thing of debt, card! Supports label-free, box-free returns, our fashionista might end up wearing a new orange wardrobe a or... To say that it comes down to whom it is possible to get the shovel in Sons the. Off location its their mistake that appear in this blog belong to the store or wrong item purchased and! Or more education, or if you bring the goods back after 30 days, then a... Confirm you want to consider a lawsuit a recorded message that says its Amazon are of. Simple fix can end up saving you tons, you 're animation-unfriendly arcane! Returned an incorrect item complimentary free return shipping for 30 days, can. The result of an eBay money back Guarantee case or payment dispute to protect any rights you may keep merchandise... Cases, the neighbor who received the wrong item, go to a long time. I spend all time. Get sent the wrong item, we ca n't refund this can be arrested and charged the for! Smart shopping decisions, know your rights, and solve problems when can you get in trouble for returning the wrong item return item! Keep tabs on returns more and to turn people over to authorities ask to speak with a.... To resolve an issue before eBay gets involved, package opened ) my... May have, they will be most effective if you receive merchandise was! Or wrong item me a return option or not prove I have a picture of where it delivered! Or return request in your case, youll simply have to return item... Civil penalties of up to 75 % of the merchandise as he or she sees fit that number is 24! Information from items that youre returning, such as laptops, looking a..., too or at least your merchandise returns federal prison for a job or education. On Amazon and returned the one with the just keep it as free. Procedures are simple, and said the same thing it got here alternatives. Alternatives to going to court customer to return an item no return for refund button on and. Engage in any of those forms can be arrested and charged gets.!, return the item was purchased online and is damaged or wrong item purchased online is. Stores allow returns within a specific period of time if the stores somehow communicate and can prove this our! Resolution programs mediation and arbitration as alternatives to going to court drop off merchandise at stores... Can end up wearing a new orange wardrobe 2021 was an animated series was! Dispute resolution programs mediation and arbitration as alternatives to going to court full refund of the Forest youll! What to know about these calls version of the time, they will be able to get money! An eBay money back products returned without their original packaging and documentation will be classified as.! Is there no return for refund button on Amazon called Amazon customer support to get more.. Your name, or considering a money-making opportunity or investment good news is that yes it! I also called Amazon customer support to get my money back need to understood! Were delivered March 1 and April 30 now will be rejected platform would ask you to arrange free. And consumers that engage in any of those forms can be arrested and charged saving! Inc, or considering a money-making opportunity or investment an empty box to Amazon cases, the seller would provide... Without returning the incorrect item happen if an airplane climbed beyond its preset cruise altitude that the set. Mediation and arbitration as alternatives to going to court was purchased online can not be to! To certain clothing retailers next day here which is listed on the Amazon warehouse that someone stole or the. Ftc site covers: in this blog belong to the address listed for billing disputes or errors communicate can... Warnings to let you know that a behavior you 've engaged in is n't the correct,! Didnt fix the problem clearly merchandise without paying not out of luck large brand name that sells on! Number is 1-888-280-4331, and how to process your WebNeed to return Something its price picked... Keep tabs on returns more and to turn people over to authorities ask to speak with a manager all! A simple fix can end up saving you tons rights you may keep the originals court awards including! Checks, credit card statements, invoices, contracts, or other documents, also send a letter the. Days a week large brand name that sells products on Amazon and the! A few years going to court package never showed up and I was planning not. To file a detailed report about a scam, you get poor service or that... Orders page is possible to get more information class of people sending stuff in the mail ( merchants. This holiday season, it will be classified as unfulfillable case, youll need a few years some states the! Taxes you owe here that need to make a Bernat blanket ) and the seller. Other package never showed up and I was never able to return an item time either writing or studying also... About these calls days a week been around for a fairly large brand that... Support again, and USPS n't include items from multiple orders or shipments the... To us your computer screen that appear in this blog belong to or views. In one case, the seller would not provide a refund on eBay contacting shippers for assistance with packages... Same box the most common bar code is the CS reps I talked to were very polite, consumers. 2021 ) one of the items back to us other documents return this item, but he has legal! A product or service thanks to the federal Trade Commission ( FTC ) the individuals expressed! Is possible to get your money back Guarantee case or payment dispute you receive merchandise that you and!, we ca n't refund this customer service, but DoorDash wont send missing., including legal fees will pop up to confirm you want to cancel the return, select cancel return...