color: #636363; Click to reveal } Read more about Transferable Flight Credit. Log in to your Rapid Rewards account and click on the Payment tab. External site which may or may not meet accessibility guidelines. It will take us some time to update our systems with this new policy. If you choose to hold the taxes and fees for future travel rather than request a refund and had purchased a Business Select, Anytime, or Wanna Get Away Plus fare, you will receive a Transferable Flight Credit for the amounts associated with those taxes and fees. 50.31.1.187 What? However, the flight was shortly cancelled there after and I was left with travel funds that are expiring at the end of the month and all of my friends received refunds for the cancelled flight. Southwest Rapid Rewards cards will earn 2x to 4x points on gift cards purchased through Southwest Airlines. We will honor reasonable requests for reimbursement for meals, hotel accommodations, and alternate transportation (for example: rental cars and tickets on other airlines). Southwest Airlines does a lot of things right, but making it easy for customers to use Southwest Travel Funds was not one of them ;-). They would not refund the travel funds and they set them to expire on May 28th because I had "Used" them on a flight which they inevitably changed. } Check your DNS Settings. You'll no longer have to sift through all your Southwest cancellation emails or maintain a separate word document listing all your funds. To submit a reimbursement request, first gather your receipts for any and all additional expenses you incurred as a result of Southwest's collapse last week. Limited-time offer. Canceled. So here is what happened. You may obtain a refund to the original form of payment by calling 1-800-435-9792. right: 185px !important; So every time you fly, your friend can too. text-decoration:underline; How to transfer your transferable flight credit to someone else: Log in to your Rapid Rewards account. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } Flights/hotel/transportation/food/dog sitters for 5 people for 6 extra days = $12k. Special Offers. /* Spanish Homepage footer */ External site which may or may not meet accessibility guidelines. Hope this helps Blake 0 Loves Reply Re: Refund due to death! Your email address will not be published. There may not be a Rapid Rewards account number associated with the transferable flight credit or the transferable flight credit may have expired prior to July 28, 2022. Please view our advertising policy page for more information. No problem right? This has been great in theory, but travelers were confused about how to find their Travel Fund numbers when they went to redeem their vouchers. Please provide the details of your experience below, and our Customer Relations Department will research and respond as soon as possible," the website reads. Note: This will not track LUV Vouchers, which are typically received as a form of compensation from a flight-related issue. This is why my funds are attached to Confirmation # QUAGGF-9934 instead of the original trip to nashville confirmation # WGBYWT. To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. display: block; right: 185px !important; An automated response to travelers who submitted requests told customers to expect a reply in up to 10 days, though it was unclear whether that response would include payment. If the flight change was significant and would normally allow for a customer to cancel and receive a refund you may be able to document everything and request the original, extended expiration date be re-instated similar to a refund back to original form of payment. They only wanted to refund 2 tickets or $68 credit for next flight If your Rapid Rewards number was not included in your reservation when you canceled, you will need to add it before you can initiate the transfer. I need my money back, they cannot get away with this. #1. I have $190.96 worth of travel funds that are set to expire on 5/28/2021. mechanical problems, aircraft swap) that resulted in an overnight stay away from home, we will consider reasonable requests for reimbursement of meals, hotel stays, and ground transportation to/from the hotel. Yes, the 25l points is just a hey, sorry, please fly with us again on TOP of what monetary amount they owe you for incurred expenses. External site which may or may not meet accessibility guidelines. What if I cancel my ticket that includes both a Wanna Get Away and a Wanna Get Away Plus fare? Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. If you booked a Business Select, Anytime, or Wanna Get Away Plus fare, youll get a transferable flight credit when you cancel that you can use for yourself or transfer to someone else. For this. Offer ends 3/13/2023. white-space: normal; Submitted claim. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { } See My Account for flight credit expiration dates, if any. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { A family of four in NY City for Christmas was not cheap. But with the anticipated volume of those requests, Southwest executives told reporters last week that it will likely take several weeks to process refunds and reimbursement. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. )"; left: 277px !important; Save my name, email, and website in this browser for the next time I comment. Once on the plane we had to continue to wait for the crew member. And we will lean in and go above and beyond as they would expect us to. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } Look Up Reservations. We are out of pocket almost $3,000 & today SW sent an email telling us they are ESCALATING our claim. } To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. Related: Battle of the Airlines: Why I think Southwest Airlines is the best. width: 1px; There is not a specific button or page for travel disruption, but the form allows people to submit a complaint, comment/question, or compliment, followed by specific topics: flight, reservations, customer service. .swa-footer--copyright-text a{ Most airlines are averaging about a 5% cancellation rate right now. Can I use travel funds to upgrade? } div.footer div.flex-placement b a:hover { font-style: normal; Can the Transferable Flight Credit be split among multiple people? [data-class="swa-g-screen-reader-only"] { We tried making reservations for days to be able to complete the mileage requirement of 125,000 miles but as we all know not reservations could be made. I travel 95% of the year and 99.9% of my flights have been on Southwest since 2011. The most common cause is that your DNS settings are incorrect. The Details of the Southwest Travel Funds NOT Expiring. Privacy Policy Trademarks Do Not Sell/Share My Personal Information. If Southwest denies your refund or compensation for expenses like meals, hotels, and alternative transportation, there's an additional action you can take. If you don't receive a refund, please call us at 1-800-I-FLY-SWA. padding: 0; Southwest Airlines Co. All Rights Reserved. The crew member got on the plane and everyone clapped. I purchased the flights with gift cards ( I purchased gift cards using my bank debit card) and they say they can not give me my money back. We want to obtain travel insurance, with our primary concern being the Cancel For Any Reason provision. padding: 0; This expiration date is also a "must-fly-by date" not a "book-by date." We had to get a rental car. I havent received any automated response or anything! No way thats a rip offI want all the money I spent for flights, bus fair, n cabalso for making me sleep on the floor, An mind you I payed for way more than 2 tickets more like 6, If everything wasnt so politically motivated and people wasnt so bad about things this wouldnt be an issue. I was in California for a funeral and I was just trying to get back home to San Tan Arizona before Christmas. If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. We had to wait for approval for runway. My flight was December 24th and was canceled. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } You may also request a refund by using the E-Mail Us optionon our website or app and submitting the appropriate information. A Southwest spokesperson said in an email Tuesday that they are processing all requests as quickly as possible. As it chips away at that mountain of lost bags and requests for money, the airline proactively emailed an apology to customers Tuesday, offering 25,000 bonus Rapid Rewards points. We are waiting for our bank statement for proof of purchases since we did not expect to need to hang on to receipts. left: 467px !important; To see if you have a Transferable Flight Credit or a flight credit, either log in to your Rapid Rewards account within My Account, or access your confirmation number via the Check Travel Funds link on Southwest.com. text-decoration:underline; I see that they set themselves up for success at the customers expense. There is information in the previous heading. Still waiting on your bag? Have not received apology email yet. The page you requested cannot be found. You can redeem your funds by going to the Southwest website at Southwest.com, by phone, through the mobile app, or at a Southwest ticket counter for future flights. } overflow: hidden; When I did that, these travel funds were applied to that trip. A Transferable Flight Credit with an expiration date on or before July 27, 2022, is expired and not available for use. He also confirmed that Southwest would cancel more flights operating on a reduced schedule for the "next few days" to "reposition our people and planes." Check here before booking an award fare. text-decoration: underline !important; Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." . Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." Enter the information requested (e.g., your Southwest gift card number, LUV voucher number, or canceled flight confirmationnumber). See more benefits of being a Rapid Rewards Member. That is what I did so that I could submit asap. .facebook-share-button-command--button { Offer ends 3/13/2023. } Any Wanna Get Away or Wanna Get Away Plus flight credit will be forfeited. File a complaint against Southwest directly with the DOT, Chase Ink Business Unlimited Credit Card, Capital One Venture X Rewards Credit Card. For an explanation of our Advertising Policy, visit. Southwest said when a flight is canceled, travelers can request a refund for the cost of the unused ticket, which will be issued to the original form of payment. Southwest Extends 2022 Companion Pass & Status. Try our Advanced Search for more refined results. )"; Sorry we've led you astray, now let's get you back on course. Nevertheless, i read this on thriftytraveler.com and I called Southwest Rapied Reward customer service and have confirmed that I will get any points generated up to Jan. 31st 2023 towards companion pass. That all changed for flights canceled on or after Dec. 3, 2019. Just when I submitted the Chaim it said thank you. Travel funds (refunds from canceled reservations) can only be used to purchase a ticket and cannot be used to . If you do not contact us to request a refund following a Southwest-initiated flight cancellation, you will receive a flight credit that does not expire which can be applied towards future travel as opposed to a refund, but you are entitled to a refund upon request. We are working to reimburse optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Charge, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.) Welcome to the Community! related to travel scheduled between December 24, 2022 and January 2, 2023. Submit Your Receipts for Additional Expenses. bottom: 200px; Southwest did not have any tracking in place and it was up to travelers to make note of their available funds. A 523 error means that Cloudflare could not reach your host web server. Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. By P.J. } Southwest Airlines Refunds Department P.O. Year and 99.9 % of the Southwest travel funds not Expiring Spanish Homepage footer * external... Among multiple people flights canceled on or before July 27, 2022 and January 2, 2023,.. Some time to update our systems with this new policy Get back home to San Tan Arizona before Christmas they... Common cause is that your DNS settings are incorrect: this will not LUV. Your Transferable flight Credit to someone else: log in to your Rapid Rewards.... December 24, 2022 and January 2, 2023 and January 2, 2023 statement for proof of purchases we! To your Rapid Rewards points, the points are deposited back in the purchasers.. 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