I purchased two. This furniture is no good. Norwalk Furniture has recliners. At this point, we are very disappointed with the quality of the Lazy Boy recliners given the high price of the product - despite the advertised claims. She gave us all the time we needed to find just the right chair. Have either of you had problems with your Lazyboy? La-Z-Boy's footrest is made to lock into three unique positions, allowing you to find customized comfort in your chair. Delivery - 1 star at best. Shop elsewhere, don't buy here! He said only guaranteed for a year. I have a service man coming and I HAVE TO PAY FOR THE SERVICE CALL, AND LABOR - they only cover the parts. My husband has a very physical job, so he has always had a recliner. My two year old leather recliner is ripping on the seams and a spring has broken and punched through the leather in the back. One of the best features is that they offer many upgrades and options for your chosen furniture. It has been 2 weeks and all I know is that my case is "inreview" and repairs will have to be paid for. We will definitely check out the different brands mentioned in your replies. We are very pleased. However, when we decided to replace the loveseat for something new, we were totally disappointed with the terrible quality of the newer furniture and fabric. They also use better. Winner: La-Z-Boy is a clear winner in the price category because it has a broader range of products suited to all budget classes. I purchased a $2000 powered rocker Recliner as an order from the factory. I'm reading all the bad reviews here and really am surprised.. Basically you can buy 2 or 3 couches at other stores for the price you pay here. Not here in June, July, or August. All; Coding; Hosting; Create Device Mockups in Browser with DeviceMock. I just ordered 2 recliners. Calling Comfort Care, their support system, is a joke. He was very helpful in showing us the couches that were what we were wanting. Very professional and friendly service, he even sent. I would never refer anyone there. Just wished more actual products on premise hope items ordered are just as view in catalog and viewer!! It actually took me longer to choose the accent pillow fabric to compliment my room decor. We purchased a sofa at a store closing last September, 2020 with a recliner. Labor is charged at a rate of $124 per hour. Thank goodness for competition. Emailed Linda for 2 days and got no resolution but a bunch of lame excuses. I told him I would think about it. The sales person certainly was not the motivation for purchasing the sofa from La-Z-Boy. Chair cost $1900 and lacks quality and craftsmanship and literally falling apart! She is attentive without being pushy. Shoppers enjoy the huge variety of customizable upholstery options available (most chairs have over 300 different fabric colors and prints to choose from), but the cost to own a La-Z-Boy chair can be a bit pricey. La-Z-Boy Home Furnishings & Dcor 167 reviews Claimed $$ Furniture Stores, Home Decor, Office Equipment Open 10:00 AM - 7:00 PM See hours See all 32 photos Write a review Add photo Share Save Review Highlights " We met John Paul & he showed us what they have, gave us information & then talked about the LA-Z-BOY sale. They farm out repairs to a company called "Comfort Care" who has no concern about doing the job correctly. The brands La-Z-Boy and Barcalounger have become almost synonymous with recliners. We purchased our furniture from Linda. . No notification that it was coming. We bought a Lazy Boy electric recliner two years ago. Great experience at this store today. It has been pushed back yet again to "early November", but the manager admitted that it could be a year, or two, or three. 3. We were treated as a customer should be when we visited the store. I would buy something locally and not wait for it to be shipped, due to custom order (which was news to me that our order was custom). Ours are leather and are wearing very well after 2 years now.Ours are like this in a darker leather: Mary Lunot one problem with our Lazyboy.It's been just fine~. I am so disappointed in this quality. Model Fortune Laztime Full Recline. Therefore, it was obvious we did not get what we ordered! The first fixer (1 month wait) was a non-show. We loved the location. Furniture shopping is an oftentimes tedious and mundane task. We are excited to get our very first lazy boy recliner rocker in leather with lumbar support. Two of the most well-known brands when it comes to quality furniture are Catnapper and La-Z-Boy. Paid in full but had to wait nearly six months for "assembly." I would recommend Lazy Boy to my friends but also recommend to purchase the expended warranties due to the cost of furniture and the different options that are available. We are thinking of buying a recliner so that he is at least able to get some sleep on those nights. After 3 days, no call. Very helpful and triple checked measurements. From sectionals to mattresses, Bassett Furniture and La-Z-Boy have a wide selection of home goods. The units looked very nice and comfortable in the showroom. I needed to replace my recliner because I am unable to raise the leg rest anymore. The Lazy Boy option is made from 7-Gauge steel that will last you for a lifetime. We still prefer Lazyboy. Made in the USA with Hardwood frames, mortise and Tenon joints, and steel Recliner mechanism for superior durability. It was hard to let it go since other than that flaw it was beautiful. It cost 3000 and within 10 months it was ripping where the reclining action occurs and both sides had to be replaced and they are still ripping, the leather at the seams has lost all its color. THIS IS OUTRAGEOUS! Do I spend money on another flight and again leave a condo we are paying big money for? The sales department are quick to answer the phone and sell a piece of furniture but after you purchase they do not continue to service their customers. Contents [ hide] 1 #1: Southern Motion Soho Hi-Leg Recliner 1635 2 #2: La-Z-Boy Anderson Reclina-Rocker Recliner 3 #3: Southern Motion Vs Lazy Boy - Conclusion 3.1 Related Posts: Their workmanship has gone downhill and the store doesn't back anything up. Business as it should be conducted. I'll never buy Lazy Boy furniture of any type again. We'll go through the top picks and talk about the ins and outs of La-Z-Boy's offerings. We took the extended warranty on the couch. SHAME ON THEM! Great customer service. Then I called the store from which I purchased the items who basically said that they couldn't help me, nor could they refund or exchange my items. We have been looking for a recliner and since we owned La-Z-Boy in the past and happy with it we decided to look again. She helped us get exactly what we needed to replace an old lift recliner. They refuse to take back. We are happy with it. Sadly, the yoyo's delivered the wrong chair, [they said the box was mismarked, & this had happened before], & we wanted the right one delivered. The on 2/15/2022 ( about 2 years), we noticed the leather between the cushions had started peeling and cracking. Locking Three-Position Footrest. No I will never walk into a La Z Boy store again. We immediately started getting the run-around while the salesperson says, "it's a custom piece of furniture" so eff off. It is also important to note that you will pay almost $200 for delivery in some cases when buying from Lazy Boy. LUDICROUS! I would assume at this point the cushion was not filled correctly I am not sure. I wish I could send it back and start over. They definitely get 5 stars! We were told that LA Z BOY made a corporate change in December 2022 without telling their outlet stores or any customers that they were no longer going to make a power (?) I called for service, after waiting for very long time, and created a work order. LaZboy quality has dropped in the last decade. Never do business here. When it was delivered 2 days later, it was stained, dirty and covered in white blotches. Great customer service again, this time we worked with Judy Waddell. So when we wanted to buy a sectional for our new house three years ago, Lay-Z-Boy had the inside track even though we were not happy with the high-pressure sales tactics in the showroom. POOR POOR QUALITY! Mr. Mota gave me so many pricing options, I thought I was going to drive him crazy, but he kept smiling. 2022-2023 Slumber Search $1,000 Scholarship, There is a reason why this company has been in business, After an awful experience at the Scottsdale store, I purchased a sofa and a chair and a half, Came here looking for a new recliner chair, My husband and I stoped by Modesto's La-Z-Boy, We are excited to get our very first lazy boy, Never thought I would buy anything from here. Don't overlook LaZBoy thinking it's too expensive or will take too long. It's not the furniture of our past fondly remembered. Even the Small people that came in as a guest would lean to the arm, like they were falling into a gap. Some links on Slumber Search are referral links. I called it in to have someone come and look at it and fix it. Well 6-8 weeks was changed to 12 weeks. I sent pictures of both sets of furniture with mywritten issues. Ordered a $3000 electric recliner in black leather. I waited a week or so for someone to contact me, but no such luck. To perfectly match your other La-Z-Boy seating pieces, they carry a nice selection of ottomans and poufs that will complete the look and feel of your space. Not sure what the issues are supposed to be with them? She felt like my long lost military academy teacher (I never went to a military academy). Great showroom and selection. The only bad thing I can say is having to wait so long to get it delivered, but I'm sure it'll be worth the wait. I have a lower back problem and this chair is the only one that fit me best and relieved my back.I still like the mechanical features of the Lazyboy best! We bought a new couch, not one that two pieces had to be repaired out of the box with NO apologies or discounts. It wasn't all that busy in the store when we were in there, and yet she was hopping from client to client, I guess playing the opportunistic commissioned sales person who is forever looking out for that next deal to close. We ended up returning later that day to purchase the chair, The process was fast/pleasant and I can't wait to sit in my new chair! We are two elderly people and the chair is never mistreated. The pros: A nice array of customizable and versatile chairs that can be used in offices, guest rooms, and living spaces. The repair man said nothing could be done, I reported it to customer service again, and was told that the products were up to manufacturing specifications and that comfort is subjective and not considered a defect. Any type again the service CALL, and created a work order and outs La-Z-Boy. So he has always had a recliner viewer! find just the right.. Store again to get some sleep on those nights July, or August electric in! 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