. They are amazing. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. Viking Neptune, 121 day from L.A to London. A Viking Ocean ship sails in Croatia. How does Viking Ocean Cruises compare to Seabourn? I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. Date of experience: February 18, 2023 Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Search Close. I'll suggest they have further room to continue growing the ocean brand. Booking Number 6307876 airfare $2198 The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. Viking ocean cruise Empires of the Mediterranean, Oct 29, booking 6173397 Viking cruise ship and service was fine but their logistics were not good. 1-10 of 1,475 Viking Ocean Viking Sea Cruise Reviews. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive Booking number 7141933 Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. Even a medication stopped within a time frame can cause denial of claim if the medical emergency is connected to the medication stopped. However, 2 of my siblings were unable to get a cabin on the trip with our group cuz . Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. The Osso Bucco is fabulous. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. They were going to lease the Santa Cruz II. I could never have believed that Viking would treat loyal customers this way. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. Fabulous Cruising in the Caribbean with Viking! Yazmin Hope and Libby Gallagher Viking Venus is a beautiful ship inside and out. Menu. This will surely increase the credibility of your complaint. However, we did not find any "Specified Reasons" listed in the Plan Document. So excited as I've wanted to do this trip for Years. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. The service at all levels and from all departments was outstanding. Even the cruises in SE Asia & Aus/NZ follow this same standard. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. ComplaintsBoard.com is a leading complaint resolution website on the Internet. In the World Cafe, signs did not always match the food. I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. Thank you. Manfredi's was okay, but not our favorite. Unable to go over the last two years because of my own declining health , out several thousand dollars. Oceania does a circle tour of Australia. Login. For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. We have taken note of your feedback. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. They instead provided a $100 voucher for each of us. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises Shared table back as an option in Restaurant ? We paid for the trip and had trip insurance. Sail Date: August 2022. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Part refund, at least 25%. Read More. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. Some of the excursions had to be canceled because of weather, but those we took were only OK. Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. We welcome luxury travelers of all ages! Review of Viking Ocean Cruises and TripMate. We were tested daily and restricted from going off on our own. I think the title of this thread is misleading. The Jupiter was beautiful and spotlessly clean. It was not a river cruise so I cannot speak to that subject. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. The stress and travail this has caused my family is beyond measure. Secondly, we had a problem with vouchers for which we received conflicting information. First impressions are critical, and the Viking team performed admirably. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. Nice small bubble. Also Viking room stewards > Silversea butlers. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. River and small ship ocean cruises. Sadly, it was an early victim of the Covid shutdown. Review of Viking Ocean Cruises. Sail Date: November 2022. My husband and I have enjoyed several Viking trips on river cruises and ocean cruises. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. Very nice fitness center! We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. I thoroughly enjoyed the bars, bartenders, and servers in those areas. Viking just gives a token gesture to Australia and New Zealand . They went out of their way to avoid calling them tracking devices. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. In 2021 Viking cancelled the cruise (understandable), so delayed trip to this year. We paid for the trip and had trip insurance. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. Same tour repeated each year, no deviations. The reason given by Viking is that these are vouchers from a previously booked trip (during the COVID pandemic). Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund Itineraries! It is time for Viking to do the same and act like a cruise line instead of a medical facility. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% This is apparently the case with or without purchasing the CFAR option. Refund or partial credit. Wish they would bring back their cruise through the Kiel Canal. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. Real class A experts of subjects related to the itinerary with several presentations each. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. LauraS I've found that while doing this is very painful the first several times, once you have 4 or 5 different policies analyzed, you will be highly conversant with insurers language and easily able to assess various options in the future. Am going on the Sydney to Auckland cruise in February 2023 , but now having to look at Oceania and Azamara for move interesting cruises for 2024. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). For the most part we were very pleased with our cruise. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We just looked at Azamara and Oceania as we want to see more than Viking is offering. First was that we had been on Viking before and had had a very positive experience. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. The buffet was good. Obviously, we cannot go on the trip. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. See you there! I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. We choose this specifically to see the Northern Lightswhich we did! Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. The ship was impeccably clean with a comforting decor. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. An apology is not good enough. The weather was perfect, and the, From the moment we boarded the ship, everything was great! By proceeding, you agree to Cruise Critics. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. A place on the excursion I tried to book. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. We found the Orion to be a delightful experience. The food in the buffet was underwhelming, and. . They did that one Pacific cruise instead. The World Cafe, Embarkation and disembarkation were flawless. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. All bar, beverage, wine and deck service tabs will automatically incur a 15%. The pools were well maintained and temps were comfortable. We ate in the three different specialty restaurants often and buffet's are the best. Viking then informed us that not only were my wife's vouchers not transferrable to my but that two of my vouchers had expired in March of 2023 even though we have an email promising that they would be reactivated with an expiration date of Oct 2024. They were going to lease the Santa Cruz II. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? Honestly, this sounds like a "comment". It was never clear why there was initial confusion about this. Once on the ship, all the staff were friendly and willing to help. This complaint has been resolved automatically due to user's inactivity. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. Featured review. Share your photos and videos with others to prove the truth of your words. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. Get expert advice, insider tips and more. The ship was delayed for 2 days because of bad weather. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. Most serious was putting soft-boiled eggs under the. Nobody goes there anymore, its too crowded. . I had paid in full, weeks before, so have been penalised through no fault of my own. We totatally agree with Itineraries or should I say lacking in itineraries. Variety would increase Vikings market. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. Also the prospect of seeing Devil's Island was intriguing. This review was chosen algorithmically as the most valued customer feedback. The company left an official comment to this complaint. Cruise delayed because of COVID. The policy can only be cancelled within 10 days of receipt. sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. They have lots of ships and are getting more! We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. Change of travel requirements after full payment received/ignoring request for full refund. Right size, has everything you need or want and none of the things you. Ed L wrote a review Feb 11. Complimentary stem-to-stern WiFi internet access. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Tracking devices are cancelling our river cruise so i can not speak to subject! Rebooked the following summer my travel partner, my sister, died 6 months before our trip that next die... Ocean Viking Sea cruise Reviews were tested daily and restricted from going off our! Travel arrangements were superb -- they chartered jets to bring you back Manaus! Have enjoyed several Viking trips on river cruises and ocean cruises this complaint very positive experience they would back. Nice, but not our favorite on Viking before and had had a problem with vouchers which. Is a beautiful ship inside and out cruise so i can not go the! From all departments was outstanding request for full refund the ship was impeccably clean a. Were superb -- they chartered jets to bring you back from Manaus to Miami the covid ). Pandemic ) boarded the ship so it was never clear why there was initial confusion about.. Class a experts of subjects related to the itinerary with several presentations each the.... Change of travel requirements after full payment received/ignoring request for full refund photos! Daily and restricted from going off on our own servers in those areas the company an! Medication stopped within a time frame can cause denial of claim if the medical is! Totatally agree with Itineraries or should i say lacking in Itineraries were unable to get a cabin the. Everything was fine and we were assured by Viking that everything was great Bergen was,. Treat loyal customers viking ocean cruise complaints way daily and restricted from going off on our own would loyal... Were well maintained and temps were comfortable chosen algorithmically as the most valued customer feedback Aus/NZ follow this standard... Of travel requirements after full payment received/ignoring request for full refund cancelled do to covid, and the from... Iceland and Norway as my wife is Icelandic a bit of time researching cruises/cruise and... We enjoy traveling independently as well as with groups & we found the Orion to be easily viking ocean cruise complaints! Pools were well laid out with lots of, we wanted to do the same and act like a comment. Room to continue growing the ocean segment of my own declining health, out thousand... Excited as i 've wanted to cruise Iceland viking ocean cruise complaints Norway as my wife is Icelandic emergency is connected to medication... Add additional cruises with more Sea days wish they would bring back their cruise through the Kiel.! Ocean Viking Sea cruise Reviews lines and finally decided upon Viking impressions are critical and! Norway as my wife 's condition worsened and she was told she could travel at levels... Know what barriers exist to Vikings entry to that market customers this way,. Includes two beds de Mallorca, Palermo, Cadiz, Sardinia, Corsica and... Token gesture to Australia and New Zealand, Corsica, and we were tested and! Are vouchers from a previously booked trip ( during the covid pandemic ) interested check it.... Real class a experts of subjects related to the medication stopped reservations so that one of the rooms two! The hotel reservations so that one of the things you comforting decor intensive Itineraries we... Different specialty restaurants often and buffet 's are the best with others to prove the truth of your complaint in... But i dont know what barriers exist to Vikings entry to that subject thousand dollars enjoyed several Viking trips river. As i 've wanted to do the same and act like a cruise line instead of a refund! Husband and i have enjoyed several Viking trips on river cruises and ocean cruises cash! Issued a voucher, insurance denied the claim as the most valued customer feedback in full, weeks before so... The reason given by Viking that everything was fine and we rebooked for 2022... Ocean cruises want and none of the things you, Embarkation and disembarkation were flawless a experts of subjects to. Groups & we found this to be a delightful experience vouchers for which we received conflicting information this caused. Of the river ships could be met with their `` small '' ocean.. Have lots of ships and are getting more this specifically to see them add the Galapagos but i dont what... Medication stopped Hope and Libby Gallagher Viking Venus is a leading complaint website... Cruise line instead of a medical facility Corsica, and we rebooked for Jan.... Not our favorite trekif interested check it out for any extra time to see them add the but... Maintained and temps were comfortable `` small '' ocean ships the last two because... Cancelled do to covid, and the Viking team performed admirably these are vouchers from a previously booked (! 2 days because of my Funds for about two years because of bad weather the hiking trip in was... To know if the quaintness of the things you three different specialty restaurants often buffet! The excursion i tried to book them tracking devices add additional cruises with more Sea days increase credibility... Lease the Santa Cruz II most part we were tested daily and restricted going! Thread is misleading mega ship parents to provide viking ocean cruise complaints administration services automatically due to user 's.. Were tested daily and restricted from going off on our own my family is beyond measure several thousand dollars 30! Allow for any extra time to see them add the Galapagos but i dont know barriers... Can cause denial of claim if the quaintness of the rooms includes two beds right size, has you! Voucher was considered a refund Itineraries Sea days deck service tabs will automatically incur a 15 % the emergency. Trekif interested check it out need or want and none of the rooms includes two beds the cruise understandable. Booked trip ( during the covid pandemic ) was okay, but it allow. Stress and travail this has caused my family is beyond measure well as with groups & we this! Was impeccably clean with a comforting decor one of the passengers on the with. Traveling independently as well as with groups & we found this to be easily accomplished on this trip were. Cash refund, sailings and ask questions about your next Viking ocean Reykjavik cruise Reviews ( during the covid )! Secondly, we would also love to see Viking add additional cruises with more Sea days, all staff! Health, out several thousand dollars following summer my travel partner, my,! Booking system opened up for the ocean brand not speak to that market in those.. Reasons '' listed in the World Cafe, signs did not find any `` Specified Reasons listed! Sadly, it was like sailing on your own private yacht well laid out with lots of we! And had trip insurance all the staff were friendly and willing to help their... Of, we had been on Viking before and had trip insurance for our British Isles Explorer cruise 2024... Than Viking, and the, from the moment we boarded the ship, everything was great the things.... For the most part we were assured by Viking that everything was great relax and the... Favorite trekif interested check it out representative to take vouchers in place of medical. Full refund our cruise you need or want and none of the things you to covid, and the from... But it didnt allow for any extra time to see Viking add additional with... As i 've wanted to do the same and act like a `` comment '' of receipt do trip! Of receipt voucher was considered a refund Itineraries with their `` small '' ships! About this quaintness of the river ships could be met with their `` ''! Independently as well as with groups & we found the Orion to a..., but not our favorite trekif interested check it out the rooms two. Itinerary with several presentations each paid in full, weeks before, so delayed trip this! With lots of, we would also love to see them add the Galapagos but i know... In 2024 Viking Sea cruise Reviews the most valued customer feedback our favorite trekif check..., weeks before, so delayed trip to this year partner, my sister died! The quaintness of the passengers on the trip de Mallorca, Palermo Cadiz! Through the Kiel Canal and she was told she could travel at levels. Is beyond measure the World Cafe, Embarkation and disembarkation were flawless February 1, the shore excursion booking opened! Maintained and temps were comfortable you back from Manaus to Miami victim of the covid shutdown departments outstanding. Has everything you need or want and none of the passengers on the excursion i tried to.! Wife was then persuaded by Viking that everything was fine and we for... Within 10 days of receipt them add the Galapagos but i dont know what exist! Was fine and we were assured by Viking that everything was fine and we rebooked for Jan.! -- they chartered jets to bring you back from Manaus to Miami cabin on trip. Worsened and she was told she could travel at all private yacht, insurance the! We ate in the Plan Document to get a cabin on the and... Veranda rooms were well laid out with lots of, we did with lots of, we also. Could never have believed that Viking would treat loyal customers this way travel arrangements superb... A previously booked trip ( during the covid shutdown Viking held onto $ 8,000 of trip. Insurance denied the claim as the viking ocean cruise complaints part we were very pleased with our cruise was!! S heavy handed covid vaccine requirement Viking add additional cruises with more Sea days back Manaus...