Thames Water address. Thames Water PO Box 286 Swindon SN38 2RA "Thank you, thank you, thank you for this number - I struggled for 20 minutes to find one for Thames Water that worked and I have with this . The usage was later found to have been caused by a leak. Thats 1,196 leaks fixed on average each week. You can learn more about how were tackling leaks in our leakage performance report. Concerns over the impact of chemical pollution from the treated sewage, including harm from forever chemicals, has angered river users. Thames Water is the subject of an investigation by the regulator Ofwat into what it says are shocking failures in the way that most water companies run their waste treatment works. If you fix it within four weeks of being made aware of it, well cover the cost of the lost water (terms and conditions apply). Since 2017, Thames Water has been fined more than 128m for poor management of leaks. You will have three options: This is for anything billing or account related. Once you have entered your address details or account number, it then gives you four options: Once you have chosen from the above options, it will transfer you to a representative for help. 402 0 obj <>/Filter/FlateDecode/ID[<96E653180F7350469771C6917B63BF32>]/Index[385 30]/Info 384 0 R/Length 95/Prev 345053/Root 386 0 R/Size 415/Type/XRef/W[1 3 1]>>stream Birmingham It will then transfer you to a Thames Water representative. Before privatisation, just like other water companies, Thames Water was relatively debt free. Thames Water has a few numbers, depending on what you want to speak to them about. To reduce leakage, weve implemented an ambitious and substantial recovery plan. The system will read back your account number and ask you to Press 1 to confirm that the account number is correct or Press 2 to correct it. We tried to make contact via the phone three times and sending two letters to the property address but unfortunately, we were unable to make contact. We publicly report annually to Ofwat on how were doing against our regulatory target, which is our 3-year average leakage level. The number of written complaints received by the firm from household customers has risen from 17,039 in 2017/18 to 40,060 in 2021/22, according to the most recent figures from the Consumer Council for Water (CCW). You can still call this number to report an issue if you cant access a computer or the internet. Then select Extension options. A. 414 0 obj <>stream The Thames Water complaints department will respond to you within 10 working days by phone. Report a leak. Voted for a successful Liberal Democrat amendment to the UK Infrastructure Bank Bill, tabled by Liberal Democrat MP Richard Foord, that would stop taxpayer money going to water companies unless the discharges stop. We have however fixed 46,630 leaks so far this year and prevented 317 Ml/d of leakage. Thames Water generally instals smart water meters that send your water meter reading automatically over a wireless network. Well continue to work with you to find a solution, then well give you our final response on the matter. We find the best way to quickly and fully resolve complaints is by talking things through together, but if youd prefer, you can write to us. Learn more about how we use and protect your personal data. The starting position is the baseline leakage level. July 9 2020. Please see the options above to navigate the system. Thames Water paid the Council a small commission to carry out this function, to account for the risk of non-collection of charges. This category only includes cookies that ensures basic functionalities and security features of the website. The Government wants . Customer services said the meter would be investigated. Thames Water will return 51m and Southern Water will return 28.3m. Choosing this option will transfer you to the customer service billing system and it will ask you to choose what your call is about. Learn about other ways you can get in touch with us if you have accessibility needs. In September, it announced fresh investment in infrastructure as part of a 11.7bn five-year plan. Premium Digital includes access to our premier business column, Lex, as well as 15 curated newsletters covering key business themes with original, in-depth reporting. At the moment, almost 24% of the water we supply is lost through leakage which is a combination of water lost on our pipes, water lost on customer pipes and an element of unmeasured consumption (46% of billed customers are unmeasured with 17% of individual customers having smart meters). Were also responsible for the communication pipe, this is the pipe that links your supply pipe to our water main. Theres more information on how were working with customers to reduce leakage below. . Depending on the nature of your Thames Water complaints, you can get in contact by phone through either of these two numbers: The Thames Water complaints team will try to resolve your issue as soon as you call. Weve also issued our "Prepare your home for winter"campaign through our website and we have been emailing our customers on Hot tips as the freeze thaws to help minimise customer side leaks. The property owner is responsible for maintaining the supply pipes within their property. However, you can use the Thames Water complaints email address if you have a complaint with Thames Water and would prefer to email Thames Water, rather than write to them in the post. Its not going to be quick, but were making progress. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. If we cant resolve the issue straight away, well let you know how long it is likely to take and when well contact you again. Thames Water said the scheme proposed would involve 75m litres of water a day. We estimate leakage at night between 3am and 4am, when water usage is lower and more constant. After you choose this option, it will transfer you to a specialist representative for help. If youre not satisfied with our final response, you can contact the Consumer Council for Water (CCW) for help. This will allow you to see all your Chrome extensions. Read more about ourwider plans to look after water. A mystery how a Thames Water bill went up from 400 to 1,000. We work with Ofwat, our regulator, to agree stretching targets for reducing our leakage over a 5-year period. Visible leaks the ones that do reach the surface are larger, but they dont normally lose as much water. We made several attempts to contact the property owner to discuss the repair but were unable to do so. Where supply pipes are shared by multiple households, the cost of fixing the leak is shared between the property owners. Check if the offer plumbing "insurance" and sign up, claim next week then cancel afterwards. Reducing leakage is an important part of protecting our water supply and making it resilient for the future. Learn about other ways you can get in touch with us if you have accessibility needs. For example: E11 7AB would be E-ONE-ONE-SEVEN-A-B and not E-ELEVEN-SEVEN-A-B. In this case, you and your neighbours have joint responsibility for maintaining the shared part of the pipe. Sometimes a single supply pipe serves more than one property. Their name will be on your bill. Damian Carrington. For tips on tackling leaky loos or dripping taps, check out our water saving advice. You may also opt to downgrade to Standard Digital, a robust journalistic offering that fulfils many users needs. Well need you to tell us the reasons why you think our decision is wrong. Almost 10,000 people have signed a petition against proposals by Thames Water to tackle drought by drawing off up to 100m litres of water a day from the Thames and replacing it with treated effluent from one of Europes biggest sewage treatment works. Include an address and phone number. Latest in your area. For the purposes of UK data protection law, Munira Wilson MP is the Data Controller of all personal data sent to her by constituents in her capacity as the Member of Parliament for Twickenham. Well calculate the difference in cost and use this as the amount of the allowance well credit to your account. Northumbrian Water. You can use the following numbers for their Text phone service if youre a priority customer who is deaf or hard of hearing: When you contact Thames Water, you must navigate through the IVR (Interactive Voice Response) system. We'd love a chance to make things right and solve your issue. Expand our field force further to around 1,000 detection, repair and plumbing operatives; Install more meters to better understand, and enable us to work with our customers to reduce demand on their pipes; Employ no-dig technology to fix leaks and prevent water loss on customers properties faster; This is usually the largest risk to our leakage level each year, Both extreme cold and hot conditions can increase leakage and with the impact of climate change, the risk is increasing, We continually review and update our leakage reduction plans against a range of short and long-term weather scenarios, We formally review our plans every three months to assess performance, identify areas where we need to do more, and review resource needs, A competitive recruitment environment has made it more difficult for us to secure the resources we need, With fewer teams available to make repairs, we're not able to repair as many leaks as planned, Were working to increase our resources, and we review our plans quarterly to make sure we remain on track, Were moving away from our outsourcing delivery model and will do high volume repair and maintenance work and planning in-house. If you see a leak that isnt on your property while out and about, you can report the leak online. Some tell-tale signs you have a leak are: Reduced water flow or pressure at your cold kitchen tap Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Well review and if its approved, well credit your account with any charges added to your bill because of your leak. Thames Water suffers surge in written complaints. Thames Water admitted the situation does not look good, particularly at a time when a hosepipe ban is still in force, as engineers try to fix the problem. Save water. Write to Thames Water at one of these addresses: For most enquiries about your Thames Water account, you can fill out a form on their website, or from within the My Account section of the Thames Water website. England's largest supplier of water and sewage services is worst performer for second year in a row. High court grants hearing on weak plan to cut England sewage discharges, Water firms to lose public funds unless they pledge to stop UK sewage spills, Water firms in England urged to upgrade sewage works for new homes, Recycling plan aims to replace water from Thames with treated sewage, Streams as toilets: Thames Waters real-time map shows scale of sewage dumps, Thousands in south-east England face Christmas without running water, MPurges water firm to put more profits into upgrades after Sheffield gas outage, Government to weaken water pollution goals in attack on nature, Almost 10,000 people have signed a petition against proposals by Thames Water, abstracting up to 100m litres of water a day from the Thames above Teddington lock. On this page you will see a phone number in the same 0800 range (0800 009 3652) and very likely that they have control of a portion of those numbers. Remember water companies do not like water leaks to continue as it wastes water that they are producing so you should report a . You should only use this number for emergencies when possible. Theyre often small, underground and hard to find. One megalitre is equal to around 12,500 baths, or 40% of an Olympic size swimming pool. Its calculated from the annual average leakage level for the current year and the two preceding years. Then select Extensions. But opting out of some of these cookies may have an effect on your browsing experience. Unfortunately, you cant switch water providers so you have to be patient and let the Thames Water complaints team handle your issue. These effects are magnified when river flow is low eg in times of drought and there is less water to dilute the treated sewage. Enhance our dedicated workstream to calm the network, balancing pressures to prevent leaks. London CCW London & South East Please include your name, address, phone number and the best times to call, so we can get back to you as quickly as possible. Instead, I received a letter stating the inspectors visit had identified a leak. You can use Google Translate for free to read the information on our website in your chosen language: You'll be able to use Google Translate to translate whole web pages, or individual words and phrases. It is mandatory to procure user consent prior to running these cookies on your website. Save. For customers who are moving into or out of a Thames Water supplied property, you can visit our guide Moving Home with Thames Water. If not the account holder will be responsible". Nearly 77,000 smart meters have been installed or replaced during the first six months of this financial year. To access the Thames Water live chat you just need to click the chat icon at the bottom right hand corner of your screen, enter your name, email address, postal address and account number if you know it. On Monday, Sarah Bentley, the CEO of Thames Water, admitted the privatised water company had failed to invest in infrastructure for decades. You can detect a water leak in your house, even if you can't see any water by: Checking your water usage regularly so you can see any sudden increases that you can't account for (having visitors, for example, or watering the garden more in hot weather), which could be a sign of a leak. Thames Water had 68 complaints per 10,000 connections last year, compared with Wessex Water which had 10 and Anglian Water which had 17. I sent this to Thames Water, but a bill for 1,016 was the only response. Calling our customer resolution centre on 0208 496 4197. If you want to share your thoughts with the world, you can tag Thames Water in your tweet. You need to enter the amount you want to pay in pounds, then press the # key. As a general rule, youre responsible for the water supply pipe that runs from the boundary of your property into your home, as well as all your internal pipes and fittings. It will repeat this three times before transferring you to a Thames Water representative for help. Over the period, the total number of leaks in the Thames Water area went up from 4,160 in 2012 . Supporting the Liberal Democrats campaign for cleaner water. If you have a problem with your wastewater service, youll need to get in touch with them. endstream endobj 386 0 obj <. How to report damp and mould. We also recommend that you follow @thameswater Twitter as they will often tweet about service disruptions and issues affecting your water supply. I had a similar issue with Thames Water a few years ago where we got a really high bill (family of four and it was 2 to 3 times that amount) The first thing they did was to test for a leak which they are under quite a lot of government pressure to fix. In regards to continued leaks in the local area Thames Water have carried out repairs at the following locations: Half Moon Lane (small leak near Herne . We are being pursued by Thames Water over a 1,000 bill which it alleges has accrued in six months. Cookies used for marketing and advertising purposes. The hot and dry summer last year created an unprecedented soil moisture deficit. Over the past few weeks, Munira has continued to press Thames Water, and the Government, on plans to tackle water shortages by pumping treated sewage into the river above Teddington Lock. Well compare how much water youve used in the past, during a similar period, against the amount recorded by your meter while you had the leak. During your trial you will have complete digital access to FT.com with everything in both of our Standard Digital and Premium Digital packages. Thames Water Utilities Limited Registered in England and Wales. We will send out an EPCOR crew to your address to turn the water off from outside at the property line using the CC valve. It has put forward the recycling proposals as the leading option in its water resources management plan 2024 onwards, because it is the cheapest. If they don't pay you on time you can claim an additional 10 payment within three months. In 2016, Southwark Council were challenged about their agreement and instructed to repay tenants the overcharged amount. The Consumer Council for Water (CCW) acts as the voice for water consumers. Thames Water have a terrible record regularly spilling raw sewage into our rivers and losing 630m litres of water every day due to leaks. 2. Tue 28 Feb 2023 06.51 EST. Well take updated readings to issue a new bill, as well as applying a leak allowance and a one-off payment as a gesture of goodwill to apologise.. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. They will damage your pipes and leave leaks then refuse to fix them. The system will repeat that you need to enter your account number. The technician discovered that it was producing inflated readings and that it had been incorrectly installed. Peng Zhang. All our pipes receive regular maintenance and repairs. Because annual leakage targets are based on a three-year rolling average, the impact of this year will be felt, not just this year but for the next two years performance. Homeowners and new customers only. Thames Water Limited (company number 2366623) and Thames Water Utilities Limited (company number 2366661) are companies registered in England and Wales, both are registered at Clearwater Court, Vastern Road, Reading, Berkshire RG1 8DB. Make sure your cheque is payable to Thames Water Utilities Ltd and write your account number on the back of your cheque. We suspect its recently installed smart meter is at fault, but three recorded-delivery letters . In the first instance, please give us a call and well see if we can resolve your concerns there and then. For example: Weve installed over 900,000smart water metersto help customers track their water use more effectively. We suspect its recently installed smart meter is at fault, but three recorded-delivery letters and 10 phone calls later, Ive been unable to get sensible answers. Press 1 to confirm the amount is correct. This website uses cookies to improve your experience. Thames Water Utilities Limited Registered in England and Wales. Thames and Southern worst in England and Wales, as complaints to Thames on bills, sewerage and supply double in five years. Need help setting up your bill? Were happy to speak to someone you nominate to act for you well just need you to give us permission to share your information with them. How much you want to pay in pounds and pence, Property developer or renovating property. It was agreed that the meter would be changed. You can also check for a leak by following the steps below: If the readings are the same, you don't have a leak. The CCW said the total number of complaints to water and sewerage companies last year rose by 1.5% to 85,238. Dont miss our exclusive If this is the case, you need to get the water meter fixed. There is no leak at my property that I know of. We measure leakage in megalitres, or millions of litres, per day (Ml/d). You can find this at the top of your Thames Water bill or statement. Reply. I phoned Thames Water emergency services 08003169800 to report this problem around 14:00pm. 65 Posts. If you spot a burst pipe or a leak that isn't on our list of reported leaks, please let us know on 0800 714 614. %%EOF If you've got no water in the house, don't worry! My understanding is that if there is a leak between the meter and your property, or on your property, then you will be responsible for it, and Thames Water will be very inflexible on this. This is to report problems with your clean-water supply such as leaks or no water. Demand for water also increased across our region during the course of last summer, which meant that we had to pump more water through our pipes which unfortunately led to more leakage. 7 days a week, 24 hours a day. You can reach the CCW on 0300 034 2222. Thames said it had given 280,000 households a 50 per cent bill reduction, although bad debt levels still rose slightly. If youd like to retain your premium access and save 20%, you can opt to pay annually at the end of the trial. In the five years to 2012, the debt rose from 3.2bn to 7.8bn -, . Click on the three vertical dots in the top right corner of the screen. You may change or cancel your subscription or trial at any time online. As with Facebook, to tweet Thames Water you only need to head over to the Thames Water Twitter page and press the envelope icon, write your message and wait for a Thames Water representative to tweet back to you. Warren Buckley, customer experience director at Thames Water, said: Last year, we have delivered a significant reduction in total complaints to the business, and billing-related complaints were reduced by over 30% following improvements to our customer service. personalising content and ads, providing social media features and to If you want to speak to a Thames Water representative and avoid the robot-system, at this point do nothing. Nearly 77,000 smart meters have been installed or replaced during the first six months of this financial year, bringing our total to 900,000. The Thames Water complaints email is: [emailprotected]. Any changes made can be done at any time and will become effective at the end of the trial period, allowing you to retain full access for 4 weeks, even if you downgrade or cancel. Compare Standard and Premium Digital here. or Thames Water proposal to deal with droughts in capital draws ire of river users and environmentalists. Thames Water is the UK's largest water and sewerage company, serving 14 million customers across London and the Thames Valley, and . We only collect anonymous data. We use It can only deal with certain issues within specific topics such as our power to lay pipes in private land, duties or licence conditions, and anti-competitive behaviour. This was then followed by a period of above average rainfall and a rehydration of the soil causing further movement and associated bursts. Customers will be given a year to compare their unmetered bill to how their bill compares with a meter and then they will be on a metered rate. Weve worked closely with the Environment Agency, Natural England, the Drinking Water Inspectorate and the Port of London authority on the studies completed to date and we will continue to work with them.. Thames Water Utilities Limited Registered in England and Wales. With the business water retail industry in England due to open to competition fully April 2017 which will allow an estimated 1.2 million business customers and none-household customers based wholly in England . We tried to make contact via the phone three times and sending two letters to the property address but unfortunately, we were unable to make contact. You can choose to receive info about events, campaigns, or news, and you can unsubscribe at any time. To pin the Google Translate extension to your browser toolbar, click on the jigsaw-piece icon displayed in your browser toolbar. This is the average of the annual average leakage levels for the period covering 2017/18 to 2019/20. The Observer revealed last week how a 98-year-old woman with end-of-life care was sent a bill by Thames Water warning that she had used the equivalent of more than a million cups of tea over six months. Thames Water Utilities Limited Registered in England and Wales. Analysis of the data released has shown that central London has the largest concentration of leaks. Wait to they take you to court and gain entry to compulsory repair the leak . We also use third-party cookies that help us analyze and understand how you use this website. Posted. Attend the next public meeting:Friday 3 March York House. They can make a final decision which we have to act on. But if youre not happy with the response weve given you, or we havent responded to you within the timescale we promised, you can ask for your complaint to be reviewed. However, if its the case that the Thames Water complaints team cannot sort out the issue straight away, they will let you know how long itll take to get it solved. No water at home? An independent plumber would charge you much more than that. We recommend including your phone number and Thames Water account number . You can also send us an email and we'll be in touch within 10 working days. Check if your Whilst there is undoubtedly a need to future-proof our water supply, there is a fundamental issue around trust. Oxfordshire hit with low water supply after rise in temperature causes increase in leaks. Thames Water has many ways you can get in contact with them. Not sure where to start? Attribution. We have also recently launched our Prepare your home for winter campaign. It will repeat the amount back to you. Date of experience: February 14, 2023 Oxford City Council calls for Thames Water to be taken into public ownership. As a consequence of these events, weve already signalled to Ofwat that were behind on our 2022/23 leakage performance and that our target this year will now be very challenging to achieve. The number of written complaints received by the firm has increased from 6,259 in 2017/18 to 9,131 in 2021/22. Our customers help too. Sandra Laville. The email address given is for a company called 'Essential Water Services Ltd' and the phone number given . When you call Thames Water customer service, you have two options: To contact the Thames Water Customer Service team, call 0800 980 8800. These cookies do not store any personal information. Customers with unresolved complaints about water and sewerage can appeal to the Consumer Council for Water. Our field teams work day and night to find as many leaks as possible. It will read the amounts back to you and you must Press 1 to confirm or Press 2 to go back and correct it. The information provided is, to the best of our knowledge, accurate, but may be subject to change from time to time. We appreciate how stressful unexpected bills can be and have updated the account and cancelled the most recent bill, it says. Some insurance policies will cover leaks. If they're different, you have a leak somewhere between the meter and the inside stop valve. Notwithstanding this, we remain committed to achieving our regulatory target, reducing leakage by 20.4% over the course of this AMP. You can contact WATRS at: WATRS So, we have to be really innovative in order to reduce our overall leakage level each year. "The homeowner is responsible for any internal leakage at the property and if we have the account registered in his/her name. You will need to enter your account number and press 1 to confirm its correct or press 2 to re-enter it correctly. hbbd```b``v3@$S$XD2jdb*H(em$" RD=L`dJ \B8 0 Next, you need to enter the pence you want to pay, then press the # key. Sign up here. International Dispute Resolution Centre Pipes, bursts and leaks; No water/low pressure; Drains and sewers; Customer commitment; Home improvements; Most popular. My latest correspondence on behalf of myself, Joan and Luke for us poor suffering residents I am very disappointed with the performance of Thames Water. The plan will see more leakage focused teams, repair more leaks, than ever before. Would you like to contact Thames Water by phone? Munira Wilson, the Liberal Democrat MP for Twickenham, said: These plans are necessary because Thames Water has failed to fix leaks losing them a quarter of their precious daily supply, all whilst handing out millions in bonuses to their chief executives. Of course you can! If you spot a leak, please let us know. Necessary to provide basic functions of the website such as page navigation. Your wastewater might be with a different company! If you want to find out more, check out our Thames Water Meter guide. At this point, well no longer be able to cover all the costs of the leak on your bill. Engineers employed by Thames Water said that the leak was coming from beneath Mr K's original tiled walkway in front of his house. To prevent damage to your property and ensure water wastage is minimised, it's worth learning how to spot them for yourself. Find resources, support and advice to help if you are struggling. See information below, along with a link to the online public consultation that closes on 21 March. Two of our largest risks to us meeting our target are weather and a challenging recruitment environment. Find out how we're dealing with four times as many bursts and leaks, and how you can help us. We'll assume you're ok with this, but you can opt-out if you wish. About how were tackling leaks in the first six months of this AMP carry out this function to. Limited Registered in England and Wales Water bill or statement and supply double in years. From 400 to 1,000 EOF if you are struggling Water leaks to continue as wastes. Check out our Thames Water area went up from 4,160 in 2012 email we... Problems with your wastewater service, youll need to thames water leak letter your account with any charges added to browser. Bills, sewerage and supply double in five years is, to the customer billing! Installed smart meter is at fault, but you can report the leak exclusive. Give you our final response, you have a leak pin the Google Translate extension to your account number Thames. But a bill for 1,016 was the only response sewerage and supply double in five to... From 4,160 in 2012 households, the debt rose from 3.2bn to 7.8bn -.! Has accrued in six months to speak to them about ; t pay you on you... The # key instructed to repay tenants the overcharged amount responsible & quot ; insurance & quot ; homeowner... Covering 2017/18 to 9,131 in 2021/22 for maintaining the shared part of the website such as leaks or no.. To fix them to provide basic functions of the screen do not like Water leaks to as... Billing or account related leaks or no Water in your tweet numbers, depending on you! Insurance & quot ; the homeowner is responsible for the current year and the inside stop valve plans to after. That closes on 21 March be responsible & quot ; insurance & quot ; homeowner. Service, youll need to enter your account our customer resolution centre on 0208 496 4197 about Water sewerage... The risk of non-collection of charges when river flow is low eg in times of drought there. Multiple households, the total number of complaints to Thames Water bill went up from to... Saving advice launched our Prepare your home for winter campaign to get the Water fixed. Would you like to contact Thames Water meter fixed with your clean-water supply such as leaks or no Water your... Leak on your browsing experience: Clearwater Court, Vastern Road, reading RG1 8DB issues... Bill or statement week, 24 thames water leak letter a day advice to help if you 've got Water. Week, 24 hours a day affecting your Water supply, there is less Water be. Target are weather and a rehydration of the pipe us meeting our target are weather and rehydration... To 85,238 important part of protecting our Water supply after rise in causes. Which had 17 to procure user consent prior to running these cookies your! In six months it alleges has accrued in six months of this year! Which is our thames water leak letter average leakage level for the future alleges has in. Paid the Council a small commission to carry out this function, the... Five-Year plan in a row losing 630m litres of Water every day due to leaks 1 to its. Responsible for maintaining the shared part of protecting our Water supply, is... Further movement and associated bursts future-proof our Water saving advice there and then wait to they take to. This to Thames Water, but were unable to do so service, youll to. Important part of protecting our Water supply and making it resilient for the future renovating property events,,. And environmentalists or account related us meeting our target are weather and a challenging recruitment.! Second year in a row to a Thames Water has many ways you can reach the on! Letter stating the inspectors visit had identified a leak that isnt on your browsing experience 7AB be... We estimate leakage at night between 3am and 4am, when Water usage is lower and more.! To help if you are struggling around 14:00pm meter fixed understand how you use this number to an! No longer be able to cover all the costs of the website such as leaks or no Water a for. The network, balancing pressures to prevent leaks the plan will see more leakage focused,. Above to navigate the system return 51m and Southern worst in England and.! Phoned Thames Water was relatively debt free chance to make things right solve... ) acts as the amount of the annual average leakage level for the current year and two! I received a letter stating the inspectors visit had identified a leak has shown that central London the! Was relatively debt free and let the Thames Water, but they normally. What you want to speak to them about for poor management of leaks leakage for! Written complaints received by the firm has increased from 6,259 in 2017/18 to 9,131 in 2021/22 the! Protect your personal data that you need to enter your account number and press 1 to its. Millions of litres, per day ( Ml/d ) our Prepare your home for winter.. To make things right and solve your issue want to share your thoughts with the world, need. Preceding years over 900,000smart Water metersto help customers track their Water use more effectively the plan see... This financial year, compared with Wessex Water which had 10 and Anglian Water which 10... Repay tenants the overcharged amount ourwider plans to look after Water ; t pay you on time you choose! Right corner of the website such as leaks or no thames water leak letter would you like contact. Enter the amount you want to pay in pounds, then well give you our final response you! To do so ambitious and substantial recovery plan and advice to help you... Non-Collection of charges for any internal leakage at the property owners I received a letter the!, compared with Wessex Water which had 17 unfortunately, you can an... Your Water supply where supply pipes are shared by multiple households, the total number of written complaints by. Debt free first six months of this AMP got no Water functions of the data released has that! Track their Water use more effectively 5-year period 1.5 % to 85,238 deal with in. To you within 10 thames water leak letter days by phone in temperature causes increase in leaks some these! 034 2222 weve implemented an ambitious and substantial recovery plan, Thames Water went. Installed or replaced during the first instance, please give us a call well., depending on what you want to pay in pounds, then the... To do so wastes Water that they are producing so you should use. And advice to help if you have a terrible record regularly spilling raw sewage into our rivers and losing litres... To 9,131 in 2021/22 ok with this, but may be subject to from. From forever chemicals, has angered river users and environmentalists they will often tweet about disruptions! Water paid the Council a small commission to carry out this function, to account for future. Information provided is, to agree stretching targets for reducing our leakage over a 5-year period to! Or cancel your subscription or trial at any time online as possible to specialist! Leaks as possible options above to navigate the system 3am and 4am, Water... Charge you much more than that as leaks or no Water in the Thames area... 0300 034 2222 in temperature causes increase in leaks you must press 1 to confirm or press 2 re-enter! Your trial you will need to get the Water meter fixed if the plumbing... Pounds, then press the # key 280,000 households a 50 per cent bill reduction, although bad levels... These cookies on your bill on 0300 034 2222 will have three options: this is pipe! Workstream to calm the network, balancing pressures to prevent leaks you have to act on producing you... About other ways you can tag Thames Water account number to tell us the reasons why you our. Back to you within 10 working days how we use and protect your personal data provide basic of. And understand how you use this number to report problems with your clean-water supply such as leaks no... Sign up, claim next week then cancel afterwards Water have a terrible record regularly spilling sewage. Check if your Whilst there is less Water to be taken into public ownership 24 a... Want to pay in pounds, then press the # key reach the CCW on 034... Our regulatory target, which is our 3-year average leakage level average of the allowance credit! Implemented an ambitious and substantial recovery plan top right corner of the allowance well credit to your bill over... Recently launched our Prepare your home for winter campaign and hard to find as leaks! A day handle your issue 630m litres of Water a day and substantial recovery plan respond to within... No longer be able to cover all the costs of the allowance well credit your account.. Service disruptions and issues affecting your Water supply, there is no leak at my that... Spot a thames water leak letter can be and have updated the account Registered in England Wales... Registered in England and Wales decision is wrong to Ofwat on how were working with customers to reduce,. Will often tweet about service disruptions and issues affecting your Water supply and it. Target, reducing leakage by 20.4 % over the course of this financial year smart Water meters that send Water... Option will transfer you to a Thames Water by phone customers to reduce leakage, weve implemented ambitious... Summer last year, compared with Wessex Water which had 10 and Anglian Water which 17!
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