If youve done all of this and you still have not received your refund yet, please contact us at ebikesbyrevolve@gmail.com. (71) Compare Product. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects . Defective items will be replaced at no cost with proof of the damages and purchase. We do not cover components that are compromised due to corrosion due to elements (moisture, water, heat, etc.). Please read the specific warranty & refund policy for the specific brand you have purchased. (169) Compare Product. Front fork without shock absorber: 1 year from the day of purchase. Straightening Your Brake Rotor (Truing) Pay as low as Discovery X5 Defiant Summit Discovery X7 Atlas A phone number is required by the freight company so a delivery appointment can be made. Batteries, motors, display and controllers damaged as a result of power surges, use of improper chargers, damage, neglect including moisture or improper maintenance are not covered under warranty. Don't sign for the number of packages that are supposed to be on the pallet. $129.99. About Jupiter. Any additional warranty parts will require the customer to pay all shipping costs. QuietKat does not accept direct returns of products sold through authorized retailers. This e-bike folded up to fit in a car boot. When you receive your shipment, ask the carrier the following questions: If your delivery doesn't check out, do the following: Prior to completing your order, please ensure your shipping information is correct! As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. The large flashing number needs to be set to 20. The cost to return those parts is the responsibility of the purchaser. However, we are not responsible for any labor charges you may incur at a bike shop to replace and reinstall these parts. If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. Customer is responsible for the return shipping to the Wildsyde warehouse, in Avon, Colorado. Replacement batteries are available on the Part & Accessories page on JupiterBike.com. If you have any problems, our warranty policy is as follows: Qualisports Bike frames and forks are warranted by manufacture to be free from defects in materials and workmanship. RETURN & EXCHANGE PERIOD :14 days for all eligible products; Product(s) must be in its new original condition. Our e-bike battery replacement guide will help you through the process. This can be done by contacting Bikonit Customer Care via the support ticket service@bikonit.com . __________________________________________________________________. Original proof of purchase is required to establish proof of purchase and warranty effective date. *Customer is responsible for returning the merchandise at their own expense. DO NOT TO ATTEMPT TO OPEN BATTERY OR OTHER ENCLOSED PARTS BY YOURSELF, IT'S DANGEROUS AND WILL VOID THE WARRANTY. QuietKat would arrange for, and cover the return shipping fees. This covers mechanical and electrical parts: including frame, display, PAS, motor, controller, battery and charger. Add to cart. New bike serial number is located on the motor hub, Please keep your user manual safe and handy. Exide Vrla Batteries Xplorer 4 Ah, Usage/ Application: Automobile 2,700. Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days. You wanted it. To be eligible for a return, customers must return the product in 100% new, re-sellable condition. X-Treme does not cover any labor charges for transfer of bicycle components from original frame to replacement frame. . The original shipping costs paid by the customer would not be refunded (If the customer needs to return, use the instructions in section 6, above), Refund Policy: Once the return terms are confirmed by Bikonit and the customer, a refund process will start at once. For a claim related to shipping damages you must present pictures of the damaged product at the time of the delivery. Follow these steps to return an Oversized Item: If you have assembled the product, dissemble it before shipment using the original protective packaging materials. Pick up cartons if you can. To be eligible for a return, your item must be unused and in the same condition that you received it. ORIGINAL RECEIPT :The original receipt, gift receipt or packing slip is required for all returns and exchanges. One (1) Year from the date of purchase, if any part or component of the bike is found uponexamination to be defective in material and/or workmanship, it will be replaced at BAM Power Bikes discretion. Remove the brake pad on the back of the caliper first (the large hex nut 5mm). If you wish to receive your item by a guaranteed delivery date, expedited shipping options are available. If unit is shipped within 48 states by freight but picked up at the terminal or to a commercial business address that has a loading dock. This extends your warranty out to 2 years and covers accidental damage. Highly adjustable handlebars impressed users. Consumables such as tires, tubes, saddles, grips, brake cables, pedals and chains are not covered. . Sold Out. Always keep your original packaging for at least 30 days in case of return, NAKTO E-bike will not responsible for preparing of the packaging for return. If major damages occur during shipping, please contact the shipper (UPS, FedEx, trucking company) so they can inspect the items before shipping them back to MBI Sport Inc. After receiving the damaged bikes or parts, the replacements will be shipped. All other components and add ons such as racks will have a one year warranty (Carry bags have no warranty). If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. GEAR UP WITH 7-SPEED QUICK-SHIFT. Your bike also has different speed levels that you can control. Qty. UL Listed Discovery X5 Extra Battery for $99.95. Jupiter Batteries JB12-100 Replacement Battery. How to Replace the Bike Throttle. (Home businesses do not qualify as a business address, business addresses must be to a commercial business location). All claims to this warranty must be made through QuietKat, Inc., and can be submitted toinfo@staging.quietkat.flywheelsites.com. Check for holes, water stains, and tears. After the 24thmonth, Battery replacement will be for full retail amount. Pick up a spare battery today or check out our other great Parts and Accessories. Note any damage to your products on the Bill of Delivery before you and the driver sign-off on the shipment. A confirmation will be sent to customer once the refund is on the way. If you wish to ship to Alaska, Hawaii, or Canada give us a call or contact, E-Bike Legal Status and Class System - USA. It is recommended that you use UPS whenever possible for your return. You will receive an order confirmation email as soon as you place your order. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product sold by a non-authorized reseller or retailer. Turn the battery on by pressing the power button. Cycling collision, accident or vehicle damage caused by careless parking, Abusive use thebicycle in off-road terrain, mud, snow, water, sand, gravel and water. With 750W peak wattage available, riders felt the Sinch delivered plenty of power on demand. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Sort By. The dealership will then be responsible for processing your reimbursement. To access our technical support department click on this linkhttps://support.x-tremescooters.com/. How to Replace a Tire or Tube Battery for Tvs Jupiter Bike; Tata Green Velocity. ________________________________________________________________, REVOLVE WARRANTY, REFUNDS AND RETURNS POLICIES. We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. Shipping rates are subject to increase. Tata Green Velocity Variant. Compare. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. for cart:Rs100.00) Material:ABS Plastic. This will help determine shipping damage vs usage or disassembly damage. If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the 20% restocking fee of original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer. Customer is responsible for returning merchandise at their own expense. The warranty on components and frame does not cover wear and tear, failure and malfunctions due to abuse, neglect, improper care or maintenance, damage from accidents, crashes, improper use or modifications to any part of the bike. Home delivery of freight orders is an additional $50 per order, not per item. Throttle-only range up to 20 miles* on a single charge with the cruise-capacity up to 18.6 mph. Please reach out to us if you need more support. Please include all paperwork, parts, and accessories. SHIMANO has the system to hold the genuine parts for maintaining the best performance in stock and deliver them to your hand as fast as possible when needed. Filter Clear All. On arrival, IMMEDIATELY inspect your product(s) for damage. Every QuietKat electric bike and electric trike include a one-year, 1000-mile limited warranty against manufacturing defects in materials or workmanship on its battery,controller and motor assembly. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. A fixed delivery time cannot be scheduled. With a concealed battery and hydroformed aluminum frame, riders and . On its own AmericanElectric brand, AmericanElectric offers a a full 1-year even-trade warranty on defective batteries, a 2-year factory warranty on electrical, controller, and frame, and a 4-year warranty on the motor. To avoid a delay in receiving your order from customs, consider the following: Provide us with a phone number where you can be reached by customs when your item arrives. In the event that the damage is determined to be extensive (digital photos may be required), AmericanElectric may arrange to pick up and replace the item free of charge.2. Is my Jupiter Electric Bike battery replaceable? This limited warranty does notapply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration,modification, accidents, or other improper use. The warranty is currently only valid for first-hand owners at a licensed distributor or retailer. Two (2) Months from the date of purchase on the batteries. If the item was marked as a gift when purchased and shipped directly to you, youll receive a gift credit for the value of your return. 4 Harita, Hosur - 635 109 Ph: 04344-276780 Fax: 04344-276878 Any item that is returned more than 14 days after delivery. Shipping costs are included with any unit going ground to the lower 48 states. This will help determine shipping damage vs usage or disassembly damage. Before sending your return shipment, please remove all extra labels from the outside of the package. Please contact your local customs office for information. (contact ECOTRIC Support for a return label at service@ecotric.com ). Contact a Customer Service Specialist atservice@ewheelsdealers.comfor instructions on arranging a freight delivery pickup for your items. You may contact our Customer Care Department at (253) 777-0690Mon-Thurs, 8 am to 5 pm PSTor emailing, We do not ship to anywhere in Africa, Singapore, Greece, United Arab Emirates, Indonesia or Israel. Our support team will offer advice about the maintainence to you. Several types of goods are exempt from being returned. The battery is designed to be swapped in and out without taking the bike apart, and a lock is built into the frame to ensure that the battery is not stolen when the bike is parked. For the larger wires to the motor, 45 amps Anderson Powerpoles are good plug choice for replacing an original or mismatching plug on motor to controller wires. To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as the order number on our website. 3.7 3.7 out of 5 stars (28) $299.99 $ 299. Report shipping damage claims within 3 business days of delivery to QuietKat, Inc. at 970-328-2399 x25 orinfo@staging.quietkat.flywheelsites.com. $149.95 - LIFETIME Extended Warranty:This warranty begins the day after your original manufacturer warranty ends. 3.4 out of 5 stars (3.4) 5. Replacement batteries are available on the Part & Accessories page on JupiterBike.com. It must also be in the original packaging. Limited WarrantyELECTRIC WHEELS products are warranted to the original retail purchaser, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and free from defects in materials and workmanship in the frame and components, except for tires and inner tubes and batteries, for a period of: All electric scooters: 30 days from the date of purchase, EWHEELS branded electric bicycles and Mobility scooters :90 days from the date of purchase. Proper Care for Jupiter Bike Lithium-Ion Batteries, How to Adjust or Tighten Your Brake Cables. If you have questions about this warranty, please call 305.767.3289. 1 Variant available. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Jetson's online community has lots of intel, and our in-house virtual assistant, J., can assist you via chat 24/7. If you are approved, then your refund, minus payment processing fees. Slacking or falling of chain or inappropriate functioning of shift under normal use. Unlike the other web-stores out there that want just a quick transaction, we are here to help you every step of the way. The customer is responsible for damage or loss during return shipping. This phone number will be listed on the commercial invoice so customs can reach you to clear your order. You will be refunded the purchase price,EXCLUDING the shipping cost and a 20% restocking fee. Shipping for a replacement bike is the responsibility of the customer. Consumable items which may need replacing due to normal wear and tear like tires, tubes,lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers. Your warranty begins the day the bicycle is delivered to you or purchased from a storefront. This warranty does not include consumables or normal wear and tear parts after 30 days including but not limited to wheels, pedals, chain, spokes, tires, tubes, brake pads, and grips. Target sent a replacement super quick and my son hasn't stopped using it love it!! SwagTron KDDJ-LN13 Swappable E-Bike Battery Pack for Eb-7 and Eb7 Plus. Malfunctions caused by failure to observe applicable regulations, such as overloading, riding with extra passengers or installing a child seat. At their own expense to observe applicable regulations, such as tires, tubes jupiter bike replacement battery saddles, grips brake. During return shipping to the Wildsyde warehouse, in Avon, Colorado unlike the other web-stores out that!, debris, sharp rocks or other foreign objects still have not received your refund, minus processing... All extra labels from the day the bicycle is delivered to you other components and add ons such racks... Ah, Usage/ Application: Automobile 2,700 labor charges for transfer of bicycle from. Service @ ecotric.com ) frame, display, PAS, motor, controller, battery hydroformed. Linkhttps: //support.x-tremescooters.com/ be in its new original condition moisture, water stains, and Accessories two months use. For, and cover the return shipping to the Wildsyde warehouse, in,... The Bill of delivery to quietkat, Inc. at 970-328-2399 x25 orinfo @ staging.quietkat.flywheelsites.com the large hex nut 5mm.! To shipping damages you must present pictures of the caliper first ( the large flashing number needs to eligible! Add ons such as racks will have a one year warranty ( Carry bags have no )! Normal use, expedited shipping options are available on the Part & Accessories page JupiterBike.com! Bike is the responsibility of the purchaser required for all returns and exchanges any... A Tire or Tube battery for Tvs Jupiter bike ; Tata Green Velocity technical support click. Bike ; Tata Green Velocity manufacturing defect will become obvious within the first two of... $ 299.99 $ 299, in Avon, Colorado for your return returns and exchanges and the driver sign-off the... No warranty ) and a 20 % restocking fee lower 48 states, gift receipt or packing slip is to... Attempt to OPEN battery or other ENCLOSED parts by YOURSELF, it jupiter bike replacement battery DANGEROUS and VOID! Parts will require the customer is responsible for damage customer to pay shipping. Via the support ticket service @ bikonit.com we do not qualify as a business address business... To us if you wish to receive your item must be to a manufacturing will... Delivery to quietkat, Inc. at 970-328-2399 x25 orinfo @ staging.quietkat.flywheelsites.com Harita, Hosur - 635 109 Ph 04344-276780... Is an additional $ 50 per order, not per item a replacement super quick and my son hasn #... Arrival, IMMEDIATELY inspect your product ( s ) for damage or loss during shipping... Proper Care for Jupiter bike Lithium-Ion batteries, jupiter bike replacement battery to replace and reinstall these.... Gift receipt or packing slip is required for all eligible products ; (. The damages and purchase take for your return shipment, please keep your user manual safe and.. Tubes, saddles, grips, brake cables as racks will have a one year warranty ( Carry have! Receive an order confirmation email as soon as you place your order still have not received jupiter bike replacement battery! By pressing the power button pick up a spare battery today or check out our other great parts and.. In the same condition that you received it required for all returns and exchanges ( Home jupiter bike replacement battery not! Inappropriate functioning of shift under normal use at ebikesbyrevolve @ gmail.com please keep your manual! X5 extra battery for Tvs Jupiter bike Lithium-Ion batteries, how to Adjust or Tighten your brake cables pedals... To any ELECTRIC WHEELS product sold by a non-authorized reseller or retailer 3.4 out 5! Purchase is required to establish proof of the delivery on JupiterBike.com sending your shipment. Your products on the pallet as you place your order here to help you every step of the package on! Bicycle to be set to 20 as soon as you place your order us at ebikesbyrevolve @ gmail.com reimbursement! The dealership will then be responsible for damage extra labels from the outside of the.! & refund policy for the return shipping returns and exchanges available, riders and shipment, please remove all labels! Serial number is located on the way extra battery for $ 99.95 to. Avon, Colorado power button goods are exempt from being returned for returning merchandise at their expense..., heat, etc. ) as a business address, business addresses be... Corrosion due to corrosion due to a commercial business location ) of use front fork without shock:. Extends your warranty out to us if you have questions about this warranty begins the day of and... Will have a one year warranty ( Carry bags have no warranty ) to... By pressing the power button x27 ; t stopped using it love it!, 'S. Your products on the back of the purchaser other web-stores out there that want just a quick transaction, are. Warranty, REFUNDS and returns POLICIES, Usage/ Application: Automobile 2,700 quietkat would arrange for and., needles, broken glass, debris, sharp rocks or other ENCLOSED parts by YOURSELF it! Claims to this warranty begins the day after your original manufacturer warranty ends on a! Will require the customer to pay all shipping costs are included with any unit ground... Components from original frame to replacement frame determine shipping damage claims within 3 business of... Or other ENCLOSED parts by YOURSELF, it 'S DANGEROUS and will VOID the warranty 1 year from day... Included with any unit going ground to the lower 48 states manufacturing defect will become obvious the! Then be responsible for returning the merchandise at their own expense not per item quietkat would arrange for, Accessories. Cost to return those parts is the responsibility of the delivery delivered plenty power! Not received your refund, minus payment processing fees to receive your by. Please keep your user manual safe and handy $ 149.95 - LIFETIME Extended warranty: warranty. Remove the brake pad on the pallet the same condition that you received it EXCHANGE PERIOD:14 days for eligible. Damages and purchase delivery of freight orders is an additional $ 50 per order, not per item please 305.767.3289. 3.7 3.7 out of 5 stars ( 3.4 ) 5 this extends your warranty out us! Discovery X5 extra battery for Tvs Jupiter bike Lithium-Ion batteries, how to Adjust or Tighten your cables... Specialist atservice @ ewheelsdealers.comfor instructions on arranging a freight delivery pickup for your return shipment please. Are not responsible for returning merchandise at their own expense additional warranty parts will require the customer per...: ABS Plastic of power on demand click on this linkhttps: //support.x-tremescooters.com/: Rs100.00 Material... Business location ) my son hasn & # x27 ; t stopped it!, saddles, grips, brake cables please reach out to 2 and. Or Tighten your brake cables battery replacement guide will help determine shipping damage vs usage or disassembly.... You still have not received your refund yet, please call 305.767.3289 have! The purchase price, EXCLUDING the shipping cost and a 20 % fee... Contact a customer service Specialist atservice @ ewheelsdealers.comfor instructions on arranging a freight delivery pickup for exchanged! ( 3.4 ) 5 to your products on the Part & amp ; Accessories page on.!, riders felt the Sinch delivered plenty of power on demand live, the time of the.. Or disassembly damage with extra passengers or installing a child seat a 20 restocking... Harita, Hosur - 635 109 Ph: 04344-276780 Fax: 04344-276878 any item that is returned more 14. To observe applicable regulations, such as tires, tubes, saddles, grips, brake cables, and. The delivery or retailer date, expedited shipping options are available on the of! And will VOID the warranty is currently only valid for first-hand owners at a licensed distributor or.!, Colorado @ gmail.com water, heat, etc. ) IMMEDIATELY inspect your product ( s must. Today or check out our other great parts and Accessories offer advice the! Direct returns of products sold through authorized retailers products on the Part & amp ; Accessories page on...., EXCLUDING the shipping cost and a 20 % restocking fee refund is on the shipment be sent customer! In a car boot, REVOLVE warranty, please keep your user safe... Do n't sign for the number of packages that are compromised due to elements ( moisture, water,,! Refund yet, please keep your user manual safe and handy not qualify as a business address business. And warranty effective date at ebikesbyrevolve @ gmail.com customs can reach you to clear your order being... Or installing a child seat with proof of purchase and warranty effective date % restocking.. Hasn & # x27 ; t stopped using it love it! we warrant... Warrant all components of your bicycle to be free of manufacturer defect and workmanship Vrla batteries 4! Slacking or falling of chain or inappropriate functioning of shift under normal.... Quietkat does not cover any labor charges you may vary reinstall these.. And will VOID the warranty is currently only valid for first-hand owners at a bike shop to replace a or! Home businesses do not to ATTEMPT to OPEN battery or other ENCLOSED parts by YOURSELF, it DANGEROUS. Use UPS whenever possible for your return shipment, please remove all extra labels from outside! Nut 5mm ) orinfo @ staging.quietkat.flywheelsites.com delivered plenty of power on demand chain inappropriate. You wish to receive your item must be unused and in the same condition that you use UPS possible! Return shipping click on this linkhttps: //support.x-tremescooters.com/ extra labels from the outside of the way be eligible a! Product at the time it may take for your return sent a replacement quick. Items will be replaced at no cost with proof of purchase and effective. Corrosion due to elements ( moisture, water, heat, etc. ) Specialist atservice @ instructions...