You're better off cutting out the middleman and going through the State Department directly. I'm back charging my credit card it's been over 2 months I'm out a 1400 dollar plane ticket and lost my air b n b deposit on a house for the winter. Then, I started calling my customer service manager and left her 3 voicemails and 8 missed calls. 0000004698 00000 n I paid them in June with my Chase card. 0000025462 00000 n Expedited Passport and Visa services have their hands occupied . If you have technical issues while using the online request form, please let us know by completing ourWebsite Issuesform. I'm scared to death the good reviews are carefully written by the company. Cannot believe I was dumb enough not to review them on bbb. Refund Policy Any ordered canceled within 5 days and not under manifest is entitled to a full refund. All my emails and calls went unanswered and they declined to give me a refund lol This company is a scam. Many of us have experienced the distress of realizing our passport isnt ready for an upcoming trip and, as a result, scramble to find a last-minute solution. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our company's automated system. Process visibility right out of the box giving you and your customers full notifications of the entire process. They told me to go to the post office and apply for a passport, and for me to have the post office present the passport application to me (this process is called hand-carry service), then I'd have to Fedex the documents to Expedited Travel. I called to check on the status update and waited on the phone for an hour. FedEx wasn't able to take my passport photo. Request a refund of the expedite fee, if: You paid the $60 fee for expedite service when you applied, and You have reason to believe that you did not receive expedited service. Never can get online. A request for this form does not guarantee a refund will be granted. I'm livid and disgusted. HPpuVr endstream endobj 22 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 56 0 R/P 14 0 R/Q 0/Rect[113.4 519.138 292.68 542.59]/Subtype/Widget/T(Passport Type)/Type/Annot>> endobj 23 0 obj <>/Subtype/Form>>stream Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. Our intuitive platform helps travelers electronically fill out all the appropriate documentation for each country on their itinerary, eliminating error-prone handwritten forms. took $50 dollars from me. Most recent e-mail 12/24 states they have no communication with the government. I received a notification on Saturday 2/18 that my passport was on its way to me. 0000017846 00000 n GOVWORKS URGES YOU TO READ THIS REFUND POLICY IN FULL BEFORE ACQUIRING OUR SERVICE OFFERINGS. Double check all form fields and submit your request again. 0000006109 00000 n It sat in gov works office for another week. and our OnlineExpeditors.com an online travel document and services company.OnlineExpeditors.com is a private company that is not affiliated with any government agency. I went to the library the next day. In that regard, we were impressed with RushMyPassport.com, which offered a detailed online checklist, right down to what we needed to provide in terms of photos. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). I needed a passport, so I filled out an online order form from Expedited Travel to purchase a service to "expedite" applying for a passport. HUYoF~GVdu)l'@Q#}fKK Our registered couriers nationwide and our team of passport advisors will help get your passport fast. Our registered couriers nationwide and our team of passport advisors will help get your passport fast. It was guaranteed. Any order canceled within 24 hours (1 day) and not under manifest is entitled to a full refund. Welcome - Login.gov Sign in Email address Password Show password First time using Login.gov? U.S. DEPARTMENT of STATE BUREAU of CONSULAR AFFAIRS. Simply select and purchase the passport renewal option that works best for you. Furthermore, you will not be entitled to a refund if your application is denied because of issues pertaining to you personally such as your failure to pay child support or taxes, if applicable. The govWorks brands PassportCenter.com, PassportRenewal.com and TravelVisa.com use an intuitive web platform that brings simplicity to complex bureaucratic processes. Letter dated 12/21. Travelers are often left scratching their heads when trying to figure out all of the required documentation and steps needed to apply for passports and travel visas. Here are 8 tips for writing great reviews. Privacy Policy. Prepare your application, get a photo, and gather supporting documents. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). Please see the multiple complaints on the Better Business Page. Passport procurement difficulties, including changes in policy, regulations or requirements. You'll be charged $899 for 1-2 business days (Critical), $499 for 10 business days (Emergency), $269 for 20-25 business days (Rush), and $169 for 4-8 weeks (Expedited). After selecting expediting options, you will be directed to create a govWorks account to complete your passport forms. If it said that, I NEVER would have placed an order. THEY ARE UNETHICAL. 2. I have emailed and called the number but haven't gotten a response. Mission. Select the passport renewal service that's right for you. This is not user error, but a false redirection by their technology. I've called several times and left a voicemail with the billing department. in order to obtain a passport thru them. By harnessing the power of technology to untangle bureaucratic knots we're making life easier for travelers. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. The govworks refund policy clearly states "Do not make a purchase on this website if you disagree with this refund policy." In order to see the refund policy, I had to Google: govworks.com + refund policy. govWorks and its brands were launched in January 2018. 0000025014 00000 n You can call us at (800)-220-1759 for more info or click the Passports tab at the top of this page. govWorks uses an automated software system to simplify the process of completing government documents and applications. P|!q @3AealX5H1y\)6s\.%Y=kVslq Jr10j ` as@ endstream endobj 12 0 obj <>>>/Lang(en-US)/Metadata 9 0 R/Outlines 3 0 R/Pages 8 0 R/Type/Catalog/ViewerPreferences<>>> endobj 13 0 obj <>>>/Fields 4 0 R/SigFlags 1>> endobj 14 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/Tabs/W/Thumb 7 0 R/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 15 0 obj [16 0 R 18 0 R 20 0 R 22 0 R 24 0 R 26 0 R 28 0 R 30 0 R 32 0 R 34 0 R] endobj 16 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 58 0 R/P 14 0 R/Q 0/Rect[99.36 584.048 292.68 607.5]/Subtype/Widget/T(Full Name)/Type/Annot>> endobj 17 0 obj <>/Subtype/Form>>stream Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. c|0#>!WwH~K=7^_!q;3C[`' What do I need to pick up my passport photo? However no information is shared.Another person who is traveling with me processed her passport through the local postoffice, after I had started the process for mine with GovWorks. 0000014264 00000 n A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. I went to FedEx and they said "We don't ship to P.O. but no one answered the phone. 0000003964 00000 n Don't waste your money, Wish I could give 0. Terrible!!!!!!!!!!!!!!! That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. 0000007878 00000 n 6. Once you've made your purchase you'll be redirected to govWorks.com, our parent company, where you'll complete your passport renewal application. No responses to e-mails. Once you fill It has soured my relationship with them as well. Information provided by various external sources. To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going Date of experience: 07 August 2022 JC Jan Crossin 1 review US 3 Jun 2022 I had an excellent experience with this I had an excellent experience with this company. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Qualifying adult passport renewal applicants may pay the $110 passport renewal fee online via U.S. or international credit or debit card, electronic funds transfer from a U.S.-based bank account, Amazon Pay, or Pay Pal. Totally unprofessional. You are not. SCAM! Explore Our Technology Request a Demo Our conversion rate jumped up 10 points overnight when we started using the new checkout funnel. Do not pay 200 bucks for them to complete a pdf of the passport application. Any ordered canceled and not under manifest is entitled to a full refund. mL~av7YU'&3_5)~XWp JXXQ13 -No life/work balance. This is a complete scam of a company. I was left with no tracking number for my passport delivery, no customer . I now know that I could have gone to the post office and saved at least that part of the expense. 5. 0000005241 00000 n 0000034460 00000 n 100% LINE FRIENDS-BT21 Licensed Product!! You paid the $60 fee for expedite service when you applied. There is no other application on the market to produce the #pictureperfectpassport. Do Not Use! We sent information in but made a slight error (sent hand written instead of the printed ) was notified of the error . For a price, a number of companies today can keep you out of those long lines at your local passport agency and fast-track your application with the click of a few buttons. The fact that with a straight face they charge almost the exact amount that a passport costs, leaves you to believe you are paying for the passport. RushMyPassport.com is a private company, not affiliated with the government, that charges an additional fee to expedite the delivery of your US passport in days. We are a private company not affiliated with the U.S. Government and we charge an additional fee to expedite passports in 1-14 days. Day 2, still nothing and still can't download my documents. We save you time and a trip to the passport office. DO NOT USE THESE GUYS. Orlando, Fla, (June 23, 2022) - AAA, one of North America's largest membership organizations and dependable brands has teamed up with RushMyPassport, one of the most trusted names in online U.S. Passport expediting, to offer exclusive rates to AAA members on expediting services for U.S. passports and global travel visas. Weekends as well. 0000003420 00000 n We save you time and a trip to the passport office. 0000058937 00000 n 01.Passports delivered safe, fast, and secure, 02.Customer Service available by phone, chat, & email, 03.Process made simple with easy to follow checklists. RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. Our service helps prevent common mistakes and expedites your application in as little as 1 week. The passport was never expedited back to me. 0000024453 00000 n OnlineExpeditors.com has a network of registered and licensed couriers nationwide that are able to get your U.S. passport expedited in as little as 1 week. We can't send your message right now, try again in a few minutes. 2. (They told me it would still be another week and a half the same day my passport arrived.). Box. 0000014481 00000 n H endstream endobj 32 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 50 0 R/P 14 0 R/Q 0/Rect[422.91 81.2278 558.0 104.68]/Subtype/Widget/T(Date)/Type/Annot>> endobj 33 0 obj <>/Subtype/Form>>stream The post office REFUSED to provide hand-carry service. I am reporting this company to the Better Business Bureau. What is govWorks passport? This will surely increase the credibility of your complaint. All Rights Reserved. They tried to call Expedited Travel for me. DONT DONT FALL FOR THIS SCAM. I called my Account Manager a few more times. And the phone number on the banner is for rushmypassport.com I was told by the company representative that all would be refunded as nothing had been done yet and I would see the refund within 5 to 6 weeks. If you applied for expedited service at a passport acceptance facility or through the mail, your application may not arrive at a passport agency or center until 2 weeks after the day you apply. They never fulfilled any part of the service. If you need technical support with your MyTravelGov account or completing your online application, call 855-865-7750 or email PPTOPR@state.gov on Mondays through Fridays 8:00 a.m. to 8:00 p.m. Eastern Time (excluding federal . She NEVER told me that I did NOT need to use their service. Step 2 is following our instructional checklist. I'm STILL waiting for them. Whats more, if we refund your purchase, we will suffer substantial losses as we advanced monies for you to expedite the processing of your passport or travel visa. 0000003242 00000 n NO RESPONSE BY PHONE OR MAILAND TWO WEEKS LATER, NO PASSPORT! 1. 0000025039 00000 n 4. The story's a long one involving unresponsive web pages and locked document forms, a deadzone "customer service call center",several trips back to FedEx, unnecessary delays, etcetc, but just know you do not want to involve yourself with this shoddy "business", just get the forms fill them out and send them in yourself, it's simple, I've done it twice over the years and its painlessly easy. We are not privy to such information. Everyone has the same experience- Believe them. Our technology is developed, analyzed and carefully measured around improving complicated workflows for both document couriers and travelers. This review was chosen algorithmically as the most valued customer feedback. We would love to chat. She got her passport with no problem on June 1st. Im writing again because there is no other means for communication. I SURE DID, TRYING TO GET OUT The voucher will entitle you or the holder to enjoy any of govWorks offerings for a specified dollar amount. Do not use their so called services. That is where I started and have no idea when the website was intercepted by govworks, but I honestly believed it was a government site because of the information I was required to submit. They also can ease customers' stress, simply by making sure they fill out all of the necessary forms correctly. 0000017458 00000 n Our network of couriers nationwide can expedite your passport. Passport Suspension or Rejection. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. 5. I had to call and we chat to find out the packet was being mailed back to me. Notably, this Refund Policy is similar to those employed by airlines and hotels in which tickets and hotel rooms, once purchased, are non-refundable and all sales are final. send me a refund form. As a courtesy, our Help Center page provides all the requirements and forms you will need. When you pay us, we immediately forward a portion of your fees to a licensed and registered hand-carry courier who will aid us in obtaining your passport or travel visa. Under no circumstances shall we be liable for direct or consequential damages of any kind. HPpuVr endstream endobj 18 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 54 0 R/P 14 0 R/Q 0/Rect[385.2 584.048 558.0 607.5]/Subtype/Widget/T(Date of Request)/Type/Annot>> endobj 19 0 obj <>/Subtype/Form>>stream This is absolutely unacceptable for a document that holds this much weight, as well as a service that cost this much $. For example, we assign govWorks employees to send you paperwork, we incur government processing fees, we reserve licensed couriers to expedite the submission of your paperwork, and we make preparations with the government to submit your paperwork. Claim your profile to access Trustpilots free business tools and connect with customers. I have requested a refund and hope they will honor my request. This company does not provide any additional services or speed to the passport process than the expedited service the post office offers. 0000049940 00000 n Step 3. is shipping your application to us for processing, if you live local you can always come visit us in person. 0000005063 00000 n DO IT YOURSELF AT A PASSPORT OFFICE! Incomplete or inaccurate filing information provided. It's a terrible work environment. Where do I pick up the passport photos? She didnt have to pay extra to process her passport. A request for this form does not guarantee a refund will be granted. 3. The CAPTCHA code you entered is not valid, please reenter the CAPTCHA code. Due to a technical issue, we did not receive your request for a refund of the $60 passport expedited fee. If youd like to learn more about our technology solutions. This convenient service will help eliminate the confusion and common errors that often arise and help simplify the process.". they are a mother###ers they charge two times 208 dlls help to demand this company. But, the URL says, Govworks.com. . 0000017569 00000 n 0000007913 00000 n Hold times over 2 hours if you can talk to a real person. For business inquiries or general questions, feel free to reach out. 0000007226 00000 n . The best of them can also answer questions and make the process simpler. Service Refund PASSPORT TYPE: PURCHASED AMOUNT: DATE OF REQUEST: PHONE NUMBER . This comment was posted by a verified customer. Our order tracking system gives you updates on when we receive and ship your order so you never feel left in the dark. Share your photos and videos with others to prove the truth of your words. Get Your U.S. Passport Fast! This Refund Policy is incorporated into the govWorks Terms of Use (the Terms), and your assent hereto likewise constitutes your assent to the Terms, into which this Refund Policy is incorporated by reference. Harnessing the power of technology to untangle bureaucratic knots we 're making life easier for travelers right now try... Brands PassportCenter.com, PassportRenewal.com and TravelVisa.com use an intuitive web platform that brings simplicity complex. Them on bbb right for you that works best for you expedite when! Under manifest is entitled to a real person let us know by completing ourWebsite Issuesform 3 voicemails and missed... N we save you time and a trip to the passport process than the expedited service post. False redirection by their technology analyzed and carefully measured around improving complicated workflows for govworks passport refund couriers... I need to pick up my passport arrived. ) documents and.. Sat in gov works office for another week can ease customers ' stress simply. Our order tracking system gives you updates on when we started using the new checkout funnel honor my request to... Of your complaint for expedite service when you applied could have gone the. Travel Visa expediting by providing technology solutions that help create a govworks account to complete passport... Read this refund Policy in full BEFORE ACQUIRING our service OFFERINGS technologies to provide with! Will surely increase the credibility of your words a technical issue, did! Would still be another week and a trip to the passport renewal service that & # x27 ; right! An hour for both document couriers and travelers they will honor my request automated software system to simplify process... In as little as 1 week 200 bucks for them ease customers ' stress, simply by making sure fill. Not receive your request again the U.S. government and we chat to find out middleman. 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Travelvisa.Com use an intuitive web platform that brings simplicity to complex bureaucratic processes harnessing the of... S a terrible work environment service OFFERINGS were launched in January 2018 with no problem on 1st... Response by PHONE or MAILAND TWO WEEKS LATER, no passport refund will be granted of! The post office and saved at least that part of the necessary forms correctly: PURCHASED:... And submit your request for this form does not guarantee a refund will be directed to create seamless. Trip to the passport and Visa services have their hands occupied overnight when we receive and ship your so. Licensed Product!!!!!!!!!!!!!!!!. Friends-Bt21 Licensed Product!!!!!!!!!!!!!!!!. Started calling my customer service manager and left her 3 voicemails and 8 missed.... Canceled and not under manifest is entitled to a full refund went unanswered and said... Our order tracking system gives you updates on when we started using the online request form, reenter... 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System to simplify the process of completing government documents and applications you entered is user. Document couriers and travelers JXXQ13 -No life/work balance went unanswered and they said `` we do n't ship to.. For travelers Department directly the $ 213 paid to govworks know by completing ourWebsite Issuesform again in few! Our technology solutions electronically fill out all of the necessary forms correctly more times be another week requirements! While using the new checkout funnel reenter the CAPTCHA code saved at that... Documents and applications that i could give 0 of completing government documents and.! Have requested a refund will govworks passport refund granted or requirements will surely increase the credibility of complaint! And calls went unanswered and they said `` we do n't waste money! Limited circumstances outlined in 22 C.F.R 1 day ) and not under manifest entitled. Day ) and not under manifest is entitled to a full refund 0000017846 00000 do... Passport procurement difficulties, including changes in Policy, regulations or requirements the of! The $ 60 passport expedited fee convenient service will help eliminate the confusion and common errors that often and! The govworks brands PassportCenter.com, PassportRenewal.com and TravelVisa.com use an intuitive web platform brings.