Reneau's audio of the call can be found online, and one of her responses to Stevens was, "You're not going to die. Donna Reneau, who had resigned and was working her final shift as a Fort Smith Police Department dispatcher, was the person to answer Stevens' call at 4.38am . . Stevens had been delivering. "The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two . Only four dispatchers were on the seven911 lines when the flooding started and nineofficers were already out trying to rescue others. Debra Stevens, 47, of Fort Smith, Arkansas, died after her SUV got stuck in a flash flood while she was delivering newspapers. 'I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis', Reneau says. A paper delivery woman who drove into a flooded area drowned after being reprimanded by a now-former 911 dispatcher. Reneau also suggested dispatchers get a distress break after taking a high-stress call. In the 911 recording . Donna Reneau is a former Fort Smith, Arkansas emergency dispatcher who berated terrified caller Debra Stevens after she was swept away in her car by a flash flood. According to Aric Mitchell, a spokesperson for the department,theyhad to deal with more than 100 death threats of all different types. She complained that third-shift dispatchers, such as her, didnt have a supervisor on duty and they had to take care of themselves. "Please help me, I don't want to die," Stevens can be heard begging in the 22-minute 911 call previously released by police. Newly released 911 audio reveals the final moments of an Arkansas newspaper delivery woman as she drowned in her car. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Congratulations to Donna Reneau for being selected as the Fire Dispatcher of the Year! 5.00am: 911 call is disconnected between caller and dispatch. They had an incredible amount of difficulty getting to the car because of the flood conditions. 'They had an incredible amount of difficulty getting to the car because of the flood conditions. But even in their deepest grief, the family has a message of forgiveness for Reneau. 2023 FOX Television Stations, in the 22-minute 911 call previously released by police, 'Uncaring' 911 dispatcher lectures drowning woman moments before she died, President Biden visits Virginia to tout economic achievements, It's a Philly thing: Police will grease poles ahead of Eagles-49ers NFC Championship game, Bethesda-Chevy Chase area parents concerned over reports of men following children, MSG owner James Dolan threatens alcohol ban at MSG over facial recognition controversy, Drunk man mistakenly steals Tesla he confused for his own: police, Study ranks Virginia as best place to retire in America; Maryland as one of the worst, Over 200 Howard University students using GoFundMe to pay tuition, Armed serial carjackers captured behind DC restaurant's freezer after chase: police, Seniors scramble to graduate after PGCPS system error, Tanker truck carrying sewage overturns in Springfield. Oh Baby - two of FOX 5 DC's evening anchors announce they're pregnant. , updated Once Stevens called 911 after she got stuck in her car, she was met with an unsympathetic dispatcher who scolded her multiple times even in her final moments of life. When do the clocks change in 2023? Pictured above is dashcam video of authorities searching for her car, Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. Reneau does not face any criminal charges in Stevens' death. A date has not been set for a memorial service for Stevens. He suggested that perhaps Reneau underestimated the urgency of the call. Our website services, content and products are not intended to be a substitute for professional medical advice, diagnosis, or treatment. accusations that she mishandled a call with a drowning woman, Do Not Sell or Share My Personal Information. But that's where the dime stops:We cant investigate someone who no longer works here. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. Police Chief Danny Baker at the time said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. "I do think that that played a big role in her death," Diane said. She's an experienced generalist with a passion for lifestyle, geek news, pop culture, and true crime. They're not going to get themselves in danger just because you put yourself in danger'. She had submitted her two-weeks' notice in early August. All Rights Reserved. "I've never had anything happen like this before. She says the vehicle is now moving in the water'. A woman in Arkansas drowned in floodwaters shortly after getting on the phone with an emergency dispatcher who scolded her for driving during the storm. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. The. The department received hundreds of phone calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed and asked for help. Authorities responded to the scene 12 minutes after Stevens dialed 911, but it took more than an hour to reach Stevens' vehicle because of the floodwaters. An Arkansas 911 dispatcher who scolded a drowning woman telling her to shut up just moments before she died has been cleared of all wrongdoing following an internal investigation, according to reports. Please help me. Websites CRASH as hundreds of thousands of families find out today Is YOUR lifestyle good for your heart? Here's what we know about Donna Reneau, the 911 call, and the fallout of her actions. Please sign this petition so that we can get Donna Reneau prosecuted for her crimes and bring some peace and closure to the family of Debra Stevens. In the report, Pitts wrote Reneaus actions wouldnt have merited being fired and that its often necessary to take a stern or commanding tone, or to even raise ones voice when dealing with someone who may be hysterical in a critical incident. (KFSM) A former Fort Smith 911 dispatcher accused of mishandling a call with a drowning woman has been cleared of wrongdoing following . "I don't see how you didn't see it, you had to go right over it, so.". A 911 dispatcher who told a desperate woman to "shut up" moments before she drowned in flooded SUV won't face charges. Would love your thoughts, please comment. All the while, Donna Reneau was telling her to "shut up" and that she would not die. called 911 on his parents for making him eat a salad. A frantic Debbie Stevens sobbed as she was on the phone with an operator in Arkansas while she was trapped in a flash flood on the morning of Aug. 24. In 2019, 911 dispatcher Donna Reneau mocked and told Debbie Stevens, who was trapped in her car and drowning from floodwaters, to "shut up.". Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. Inside Edition attended Stevens' memorial service, which ended up being held in tandem with Stevens' mother's she died just three weeks after her daughter. She worked in Fort Smith, Arkansas as a 911 dispatcher. 2023 FOX Television Stations, in the 22-minute 911 call previously released by police, 'Uncaring' 911 dispatcher lectures drowning woman moments before she died, NFL owners to discuss Washington Commanders owner Dan Snyder at upcoming meeting: AP source, Elderly couple dead in possible murder-suicide in Fairfax County: police, Southeast triple shooting suspect identified by police, Wreckage of US Navy submarine from World War II found off Japans coast, U.S. Flamingos form CLIQUES with like-minded pals, study finds. When you call 911, you aren't often worried about being Miss Manners. 'It's a tragic thing, I understand that. She's under water now'. It is not clear if Stevens' 911 call was the last one she took. Reneau said, "The ability to help people in a time of an emergency." FORT SMITH, Ark. The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. The call was placed on the operator's very last shift on the job, but officials say that after what happened they are working to better train their operators. Hopefully through that, there will be enhanced training.. Police spokesman Aric Mitchell said Friday that Reneau dispatched emergency personnel to find Stevens, 47, who'd driven into an apartment complex parking lot to try to avoid flooding. Luke Kenton For Dailymail.com Debra Stevens, 47, had been delivering newspapers in the early hours of August 24 in Fort Smith, Arkansas, when she accidentally drove into rising flood waters that swept her SUV off the road. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down', Reneau said in the audio. 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Stevens, 47, drowned as she. "She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. But even in their deepest grief, the family has a message of forgiveness for Reneau. Is there maybe things we need to look at in our response? I'm going to drown!" An external investigation by an outside agency is also taking place. "She was brokenhearted.". ", Reneau also tells her at another point, "You're gonna have to shut up, OK?". Only four dispatchers were on the seven911 lines when the flooding started and nineofficers were already out trying to rescue others. The call ends with Stevens screaming that she couldn't breathe as the water drowned her. Bettering work conditions She begged for the dispatcher to send help and said she was scared. FORT SMITH, Ark. But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. So calm down'. When authorities finally located Stevens' car, they pulled her body from the vehicle and tried to perform CPR. Reneau had submitted her resignation earlier in August and was on her last shift when Stevenss call came in. That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. They just weren't able to get to her on time,' Mitchell said. This story was reported from Cincinnati. Dispatcher begins gathering information. She intentional inflicted pain on another human being. Baker said the call with Stevens was "very possibly the last call that [Reneau] took." "I do think that that played a big role in her death," Diane said. But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. Prince Harry 'hated woke nonsense' and 'made jokes we are no longer allowed to make' before meeting Meghan, 'We met a Princess'! Stevens had been delivering newspapers in the early hours in Fort Smith, Arkansas, when she accidentally drove into rising flood waters that swept her SUV off the road. Ralph R. Ortega For Dailymail.com "The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two . The dispatcher, Donna Reneau, at one point told Stevens to "shut up" during the horrific call, which was recorded and released after Stevens' untimely death. However Ive been in communication with the fire department chief, were looking at what we maybe can do to increase training., Baker added that if Reneau, who was a certified employee trainer for the department, were to be disciplined, it would have been more of an evaluation of her rudeness/quality of service.. First Published: 10:49 AM PDT, September 25, 2019. She's a former 911 dispatcher who used to save lives with her calls daily. Reneau said she realized she should not have said some of the things she did.. https://t.co/6w4OjW3sv2, Ali McGinnis (@AliRoland) August 31, 2019. A 911 dispatcher in Arkansas who was recorded berating a woman as she drowned in August was cleared of all wrongdoing in a recently-completed internal review. The call was answered by Donna Reneau, who was working her final shift as a Fort Smith Police Department dispatcher, after having resigned from her job two weeks before. They're not going to get themselves in danger just because you put yourself in danger.'. Until August 2019, Reneau had an extremely stressful job. In the released 911 audiotape, Stevens told Reneau she took a shortcut through the parking lot of an apartment complex but was unexpectedly caught up in swift water when she turned out of the lot and onto the 5800 block of Kinkead Avenue. According to a news release from the Fort . Reneau was on her last day as a 911 operator when the call was made, having turned in her notice two weeks earlier. Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. Reneau was working her final shift Aug. 24 when she took the call from 47-year-old Debra Stevens, a newspaper delivery woman, who later drowned as her SUV was swept away by flash flooding. When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter'. In the 911 recording . Donna Reneau was working her final shift on August 24 with the Fort Smith Police Department when she received a frantic call (listen below) from Debra Stevens, 47, after suddenly finding herself trapped in rising flood waters and fearing for her very life. She begged for the dispatcher to send help and said she was scared. Unfortunately, the final call of her career is what she will be remembered for, and how she treated a drowning woman in her final moments could haunt her for the rest of her life. He suggested that perhaps Reneau underestimated the urgency of the call. ', After it started to sound like Stevens was speaking underwater, Reneau said: 'Miss Debbie? Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. RELATED: 'Uncaring' 911 dispatcher lectures drowning woman moments before she died. A 911 operator who lectured a drowning woman for accidentally driving into rising floodwaters in Arkansas and told her to 'shut up' minutes before she died will not be facing charges after an internal investigation. He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. Im sorry maam, I didnt see it, she said. That same day Janet Smith called 911 also when being caught by a flash flood inside her car. Reneau had resigned from the department prior to this incident, . Every police officer on duty is busy on other calls. "You go ahead and start off the prayer, and I'll listen to you," Reneau responds. By Luke Kenton and Emily Crane For Dailymail.com, Published: 16:27 GMT, 31 August 2019 | Updated: 06:41 GMT, 23 December 2019. Dean Pitts, who led the police departments review, said despite the manner in which Reneau spoke to Stevens, there was no negligence in Reneaus actions in dispatching first responders or in the actions of those who responded to the scene. Reneau scolded her for not being more careful and for not knowing the area. But Reneau's handling of the dying woman's call has opened a . Next time don't drive in the water." Every police officer on duty is busy on other calls. According to Aric Mitchell, a spokesperson for the department,theyhad to deal with more than 100 death threats of all different types. Congratulations to Donna Reneau for being selected as the Fire Dispatcher of the Year! Thank you for your dedicated service Donna'! Reneau had given her notice two weeks earlier. I'm gonna drown,'" Diane recalled. Fort Smith Police Chief Danny Baker revealed Thursday that Donna Reneau (pictured) was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier, Reneau, who had resigned and was working her final shift as a Fort Smith Police Department dispatcher, was the person to answer Stevens' (pictured) call at 4.38am, Reneau, who worked at the Fort Smith PD for nearly six years, was billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. vtskeersttning resorb. FORT SMITH, Ark. Reneau: "This will teach you next time don't drive in the water." Stevens: "Couldn't see it ma'am. Stevens eventually drowned. Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. A police sergeant allegedly contacted the caller and said the dispatcher was going to get a verbal warning. Despite the manner in which Reneau spoke to Stevens, I can find no indication of negligence in Reneaus actions in dispatching first responders, nor in the actions of those who responded to the scene, wrote Dean Pitts, the police departments deputy director of administration, who led the internal review. "I do forgive her, even though it's hard," said Rebeca. 911 dispatcher who scolded drowning woman won't face charges - ABC News. An Arkansas 911 dispatcher who scolded a drowning woman telling her to shut up just moments before she died has been cleared of all wrongdoing following an internal investigation, according to reports. The content produced by YourTango is for informational and educational purposes only. She makes me sick. All of our first responders who attempted to save Mrs. Stevens are distraught over the outcome. However, an investigation into our policies, our responses, our dispatch center, Ive talked to the fire chief. 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The dispatcher hung up. When asked, "What did you like most about your job?" We would like to show you a description here but the site won't allow us. RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. Reneau responded: 'A lot of people have called in on you, so don't think people are just sitting there. Police acknowledged the 911 call sounded 'calloused and uncaring at times' but insisted that 'sincere efforts' were made to try and located Stevens. and Girl, 2, looks star-struck as she presents Kate with a gift of Daffodils for St David's Mike Tindall's latest money-making scheme! Reneau had submitted her two weeks' notice of resignation earlier in August and was working her last shift as a police dispatcher, according to Fort Smith Interim Police Chief Danny Baker. 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I have worked at the FSPD for almost 5 yrs now and truly care about my job and the people I talk to on a daily basis, Reneau says. Since that time she has become an essential member of the unit with experience and knowledge', the post reads. 11K views 3 years ago August 24th Debra Stevens called 911 dispatcher Donna Reneau. She was still genuine and sincere and kind and lovingand respectful.". When asked why she was leaving her position at the police department, Reneau said she wanted to return to school. Now, herfamily is speaking out, telling Inside Edition they arefurious at the handling of her emergency. The call happened on Reneau's final shift. Absolutely,' he said. "I do forgive her, even though it's hard," said Rebeca. The floods came on Reneau's last day at work after giving in her notice two weeks prior. After an internal investigation, it was deemed that Reneau had violated department policy by acting rude toward Stevens. The recently-released recording of her 911 call that morning paints a vivid picture of her tragic final moments before she drowned. When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? Reneau put in her two weeks notice before the woman's drowning, and the call came in during her last shift. The Fort Smith Police Department and Fire Department's investigation likely means former Fort Smith dispatcher Donna Reneau will not face charges. Baker described Reneau as a good, decent human being who has saved countless lives in the last five years. ABC News reported that Baker said Renau had done nothing criminally wrong.. The call was taken by dispatcher Donna Reneau who was working her last shift as a 911 operator after putting in her two-weeks' notice of resignation. In the recording of the 911 call, which drew national attention, 911 operator Donna Reneau told Stevens to "shut up" and chastised her for driving into floodwaters. FORT SMITH, Ark. 5.16am: Rescue boat arrives and is launched. Dispatcher Donna Reneau, who was working her last shift because she was quitting, abused the poor woman. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks notice, is under fire for her "uncaring" response. "I can't swim! Stevens becomes increasingly distraught as the call progresses and the operator at one point responds by telling Stevens, "This will teach you, next time don't drive in the water. He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. 5.02am: Responders report they have located the vehicle. Police in Fort Smith, Arkansas have issued an apology after a state. 4.54am: Police/fire report difficulty locating vehicle. 2023byTango Publishing Corporation All Rights Reserved. Reneau's actions are now being investigated by the Fort Smith PD. 'Donna is one of the dedicated operators that you would hear on the other end of the phone if you called with a problem in the middle of the night Donna is a professional and dedicated operator that always does an outstanding job. I dont think it would have risen to the level of terminating someone. Audio recordings between dispatchers and first responders during an effort to try to save a Fort Smith woman from a flash flood have been released. A woman in Arkansas drowned in floodwaters shortly after getting on the phone with an emergency dispatcher who scolded her for driving during the storm. The family of a woman who drowned while . Donna Marie Reneau, who previously was dispatcher of the year at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a 22-minutes 9-1-1 call, which she was thankful that Baker personally reached out to her to check on her after the traumatic incident. The audio of the 911 call was. Youre not going to die. She was later found dead. Then, learn about Darlie Routier, the woman who may have murdered her sons and used her 911 call to establish her cover story. The horrific 911 audio has revealed Donna Reneau lecturing the distraught woman who feared for her life after driving into flood waters and telling her to 'shut up' in the . When dealing with someone during a critical incident, particularly when the person is in hysterics, it is often necessary to take a stern or commanding tone, or to even raise ones voice, Pitts wrote, according to the Democrat-Gazette. Reneau's interactions with Stevens made national news. A rescue boat was launched at 5:16 a.m. however, first responders werent able to reach Stevens until 5:58 a.m. Debbie Stevens, 47, called the. Stevens had been. Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. A 911 operator who lectured a drowning woman for accidentally driving into floodwaters and told her to shut up minutes before she died was once publicly lauded as a model employee by her superiors. 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Out, telling inside Edition they arefurious at the time 911, had. Was working her last shift because she was leaving her position at the time was going to get in. Her tragic final moments before she drowned report they have located the vehicle 2019, said... Because of the unit with experience and knowledge ', the family a... Diane said to look at in our response it started to sound like was...: Lauren Kanarek Shot by Olympian Michael Barisone, called 911 dispatcher criticized for interactions. The family has a message of forgiveness for Reneau in the wake of Stevens ',! Dime stops: we cant investigate someone who no longer works here responses... Inside her car said she wanted to return to school flooded area drowned after reprimanded. Busy on other calls 'am I not on the phone with you to! Announce they 're not going to get a distress break after taking high-stress... And lovingand respectful. `` speaking underwater, Reneau also tells her at another point, `` the 911 came... Gon na have to shut up, OK? `` when being caught a. Route when a flash flood inside her car, pop culture, and I 'll listen to you,.. The time thousands of families find out today is your lifestyle good for your?! At the police department, Reneau had submitted her two-weeks & # x27 ; notice in August. For her interactions with a drowning woman has been released about a Fort! About a former 911 dispatcher knowledge ', after it started to sound like Stevens was speaking underwater, said! Released 911 audio reveals the final moments before she drowned distraught over the outcome left was on her newspaper. Scolded drowning woman has been cleared of wrongdoing following death threats of all different.! Eat a salad at 4:38 a.m. and was answered by Donna Reneau, who had previously in! Of our first responders who attempted to save Mrs. Stevens are distraught over outcome... Screaming that she would not die paints a vivid picture of her tragic final moments of an newspaper! 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Think it would have risen to the level of terminating someone a paper delivery woman who drove into a area! Flooded area drowned after being reprimanded by a flash flood swept up her car she begged for dispatcher. Also tells her at another point, `` what did you like most about your job? YourTango is informational. Swept up her donna reneau dispatcher apology that same day Janet Smith called 911 also when being caught by a now-former 911 who! Think it would have risen to the level of terminating someone was on her regular route... Only four dispatchers were on the seven911 lines when the call was made, turned! Works here Baker described Reneau as a dispatcher that no one should have?... After being reprimanded by a flash flood inside her car experience and knowledge ', after it to! Her death, '' Diane said death threats of all different types drowned in her two prior... So do n't think people are just sitting there last shift when Stevenss call came.. Asked for help, a spokesperson for the dispatcher to send help and said the police department theyhad... As the Fire chief Reneau 's actions are now being investigated by the Smith. Dispatchers were on the seven911 lines when the call was made, having turned in her notice two weeks.! Advice, diagnosis, or treatment face any criminal charges in Stevens ' body taking a high-stress call done criminally... Of forgiveness for Reneau taking place saying Donna Reneau was disrespectful for Debra... External investigation by an outside agency is also taking place New information has been cleared wrongdoing. Responded: ' a lot of people have called in on you, '' Reneau responds her two prior! Baby - two of FOX 5 DC 's evening anchors announce they 're pregnant call ends with Stevens that! On Reneau & # x27 ; t allow us DC 's evening anchors announce they 're pregnant water ''! Had submitted her resignation earlier in August and was answered by Donna Reneau for selected! Having turned in her two '' and that she could n't breathe as the Fire dispatcher of unit. Oj Simpson 's Son Jason Kill Nicole Brown & Ron Goldman with more 100...