1.2 Stars - 82 reviews of American Credit Acceptance "I have never made a complaint about a company, but this company has put me thru hell and back. When you call needing information, they are very professional at their job. Monday Friday 8 AM 10 PM EST Flagship Credit Acceptance P.O. The estimated total pay for a Customer Service at American Credit Acceptance is $18 per hour. Leverage your professional network, and get hired. . When answering this question, it can be helpful to provide an example from a previous job where you helped a coworker improve their performance or solve a problem. By mail ; Payments. The interviewer will want to know how you would handle different situations that may come up during the course of a loan. Monday to Friday. I called and they said a refund was never issued . where. Please send your payment at least 5 business days before your scheduled due date to allow time for mail delivery and processing. Contact 20 Thermo Fisher Scientific Interview Questions and Answers, 17 Chief Communications Officer Interview Questions and Answers, 17 Water Quality Technician Interview Questions and Answers, 25 Early Childhood Educator Interview Questions and Answers. I have spoke with finance company multiple times they say account has been updated. Loan is too high, interest rate is awful.. i have credit acceptance my account is set up where its already 30 days past due as of the payment due date . Once I was aware that vehicle was a total loss I contacted American acceptance to let them know about the accident and what the insurance company told me. Find Jobs. Corporate Street Address. We had weekly meetings to discuss our progress and any challenges we were facing. The apr and payment is way too high but its all I could do for the time being with my credit. I had to be the one to get the document and send it. My mechanical skills also make me an excellent communicator with customers who need help understanding their car's issues." 2. It is possible to also arrange one-time payment details online. Once I got the final statement American acceptance is now saying I have to pay even though the amount I paid for the vehicle plus all they collected from ***and the insurance covered the loan amount over three times and still they cannot write off the $200 that is owed. The maximum loan amount that will be considered through the dealership is US dollars 20,000, with a maximum term for the loan of 72 months. The advantages to the customer in terms of a credit application tend to revolve around the following areas. American Credit Acceptance Corp Contact Information. After five years I only have good things to say. Ford Explorer For Sale | Prices, Reviews and Finance Deals, Ford F150 For Sale | Prices Reviews and Finance Deals, Ford Ranger For Sale | Prices, Reviews and Finance Deals. on Is There a Minimum Credit Score for a Car Lease? 1-800-729-7633. The average American Credit Acceptance salary ranges from approximately $30,000 per year for Human Resources Specialist to $117,797 per year for IT Architect. American Credit Acceptance Corp Contact Information. Your web browser (Internet Explorer) is out of date and no longer supported. Founded in 2007, American Credit Acceptance is an emerging credit consumer auto finance company providing financial solutions from coast-to-coast. Compare. 1972. Must, Credit Acceptance Corporation is an auto finance company providing automobile loans and other related financial products. Public Company. American Credit Acceptance I was not 90 days behind on my payments the website states I was only 60 days . We start with a common-sense lending approach for our dealer partners and end with a transparent payment program for our customers. There is also a note minimum response time required at applicants home place of dwelling. What would you do if you saw a coworker making mistakes? Commercial Customer Service Representative. Dealer Support 855-295-8810 Underwriting: Option 1 Funding: Option 2 Sales: Option 3. Finance & Accounting. Use your answer to highlight some of your management skills, such as communication, organization and problem-solving. From 2013 to 2019, the average Credit Acceptance customer in the state wound up paying about $20,000 for a used car, more than 2 times the vehicle's cost to the dealer of about $7,800. From a customer point of view, this type of sub prime lending often comes with a number of inherent problems, and these can often present themselves run the specifics of arranging finance or dealing with the practicalities of repayment and repossessions. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. - Joseph E. Texas, Paid Off Loan: February 2020. Funding. . You can contact them directly by phone at 866-544-3430. +1 800 729 7633. American Credit Acceptance 2.8. American Credit Acceptance Latest Jobs. Contact Information. }, Credit Approval Processing system available 24/7, What you may not know about the Credit Acceptance program, Connect with a Credit Acceptance representative, Answers to commonly asked questions from dealers new to our program, Learn about the Credit Acceptance program, .blue-bg { One is the fear of individuals or websites being sued for defamation, the other is the issue of fake reviews which websites already fairly helpless to do anything about. in Motorcycle Repair, Outdoor Power . If hired, what would be your approach to handling delinquent accounts? Privacy Notice | Terms of Service | Licensing & Consumer Information. PO Box 204531 Address: 961 E Main St FL 2 Spartanburg, SC 29302-2185. The onsite interview may consist of multiple rounds of interviews with different members of the company. 1,001-5,000 employees. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Transformed the credit department as the first-ever Credit Manager for CBS Radio. Easily apply. Box 965 Chadds Ford, PA 19317. Call 1-866-544-3430. Feeling chatty? American Credit Acceptance Employee Reviews for Customer Reviews from American Credit Acceptance employees about working as a Customer Service Representative at American Credit Acceptance in Spartanburg, SC. Explain what made you comfortable doing so and how you overcame any challenges you faced. Similar to customer reviews, it is often difficult to get genuine feedback for a number of reasons. Pay your Credit Acceptance bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. Do you think you would be a good fit for that type of environment? Relief is coming to consumers who were harmed by the practices of Credit Acceptance Corp., a major U.S. subprime auto lender. Essential Functions . Payoff Flagship Credit Acceptance 6901 Windcrest Drive Dock #2 Plano, TX 75024 1-800-327-8543 If you have experience working with a company that was experiencing rapid growth, share your experiences and how you helped the company succeed. Example: I think a successful manager needs to be someone who is organized, empathetic and decisive. When preparing for this interview, read through the job description and highlight any aspects that you are passionate about or have experience with. After analyzing our current processes, I realized we were missing out on many leads because they werent being followed up on quickly enough. Glassdoor has 236 American Credit Acceptance reviews submitted anonymously by American Credit Acceptance employees. Kimberly. From a customers point of view, the company has partnerships with approximately 3500 dealers across the USA. Click "Update Preferences". This should be spelt out at the beginning of the loan negotiations and be clearly stated in the sales contract. Customer Service: (866) 202-6916. Please note that there may be some additional fees payable depending upon the type of payment, and note that some payments may require a set number of days processing time. 4,197,855 reviews on ConsumerAffairs are verified. american credit acceptance. Information is displayed first and foremost for the benefit of consumers. Sunday Closed. width: 100%; This question helps the interviewer determine how you would respond to a challenging situation with a client or customer. Employers want to know that youre aware of your weaknesses and are actively working on them. You are about to be redirected to Speedpay, an ACI Worldwide Company. Any requests received outside of these hours will receive a response the next business day. Stop-At PowerSports is known for great costumer experience and for high quality parts and PowerSports vehicles, We Fix, Buy, Sell and lot more, We are mechanics since 2001, Know how to fix as big as semi-truck to a little as dirt read more. This question is a great way to show your leadership skills and ability to work as part of a team. (866) 544-3430. American Credit Acceptance is looking for candidates who can handle delinquent accounts in a professional manner. My father lost his job and we had to rely on credit cards to pay our bills. What led you to apply for this position at American Credit Acceptance? However, most positions will require at least one phone interview and an onsite interview. Underwriter. Live customer service representatives from American Credit Acceptance are American Credit Acceptance (ACA) is an indirect automotive lending institution that provides financing to emerging credit consumers from coast to coast. An interviewer may ask this question to learn more about your qualifications for the position and how you would approach it. Verified Customer. 866-544-3430 Monday - Friday 8 AM - 10 PM EST Saturday 8 AM - 5 PM EST Sunday Closed american credit acceptance corp. american credit acceptance llc. Regardless of advertiser status, none of the listings, reviews, or other information on Wallet Hub constitutes, in any way, a referral or endorsement by us of the respective financial company or professional, or vice versa. I like things to be neat and tidy, but sometimes I spend more time organizing than actually getting work done. it ended and barely 2 weeks went by my car repo i paid all past due and got the car back same day . This leaves them in a sense of limbo is what is happening and inevitably they fear the worst and may invoke fairly drastic measures. Example: I would say my biggest weakness is being overly organized. Mar 17, 2021 at 877-224-1262 extension 85505 (Nashville) or 877-349-5260 extension 85505 (Tampa) to request, complete, and . I thought this company was different from all the other reviews Ive seen and now i understand why this company is rated what its rated . We ordered one for her and she felt much more comfortable talking to customers.. Example: I have given several presentations at my previous job, where I was responsible for training new employees on our sales techniques. These innovations are making it easier than ever before for people to get around without owning their own vehicles, which could have a significant impact on the demand for car loans.. I called in and was told Id be issued a refund within 12 hrs and theyd set up a new payment for the 12th .. here we are 4 days later and no money has been put back into my account . American Credit Acceptance is a major financial institution that specialises in sub-prime lending, and offers a number and range of programs to both customers and auto dealerships. Check with an agent if late fees are payable, and if there is any grace period that may apply. Existing Dealers. Addresses are listed for reference only. Feb 4, 2022 American Credit Acceptance Customer Support Phone is 1-866-544-3430. American Credit Acceptances mission of helping people get back on their feet resonates with me because my family experienced financial hardship when I was younger. In addition, I am very outgoing and enjoy talking to others about our products and services.. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Well guide you through the process. CUSTOMER PORTAL SIGN IN. 9.0 miles away from American Credit Acceptance. Uncheck the box next to the phone number you would like to opt out from Text Alerts. Example: I worked as a mechanic for five years before I started my career in finance. Are Ford Credit Interest Rates Better Than Others? ACA Customer Portal Login American Credit Acceptancehttps://myloan.acacceptance.comhttps://myloan.acacceptance.com. 875 Employees . ACA Customer Portal - Login. This question helps them determine if you have experience working in a collaborative environment and how you interact with your coworkers. Headquarters. Payoffs. It also allows me to get feedback on my own performance as a leader.. Call us at 1-866-544-3430. Time easiest car loan ever. CT, DE, FL, GA, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, RI, SC, VA, VT, WV, AL, AR, IA, IL, KS, LA, MN, MO, MS, NE, WI, AK, AZ, CA, CO, HI, ID, MT, ND, NM, NV, OR, SD, TX, UT, WA, WY, Website User Agreement and Privacy Statement. Credit Acceptance Corp Reviews. Again, this could be a good sign for many a good form of PR. 65% of employees would recommend working at American Credit Acceptance to a friend and 67% have a positive outlook for the business. February 12, 2023 @Kimbertz41. Payoff checks should be sent to the address below. Example: I believe my management style is collaborative, which I learned from my previous manager. Customers ; Login to Customer Portal. North American Credit Services is located in Chattanooga, Tennessee, United States. I set the payment on the 12th so I made sure I could pay my rent on the first . Login - Credit Acceptance. Southfield, MI. Predatory lenders is what I call them. American Credit Acceptance does have its own in-house complaints procedure, and complaint form which is fairly detailed. . Follow your bank's instructions for bill payments. The company has been ordered to pay $27.2 million to settle claims it . Customer Service Representative (Former Employee) - Spartanburg, South Carolina - December 16, 2022. Buy and Finance Used Cars Online Avoid Dealerships | Carvana, Premier Auto Credit How To Get Best Car Loans, Getting credit from a Ford dealership will depend very simply on the creditworthiness of the individual, and whether or not afford credit determines that they will then the individual money and if so on what [], When someone is looking to buy a new or used Ford car, there is often an assumption that it is easier to arrange the finance with Ford at the same time through the credit division, [], People sometimes worry about a minimum credit score when leasing a car when in fact they would be much better off looking at their credit application in a slightly broader context. With regards to the vehicle, there are no age restrictions in terms of the year of the model, and in terms of mileage, to 150,000 miles will be considered in terms of the vehicles usage. American Credit Acceptance, LLC provides consumers with automobile financing options. What salary does a Customer Services. I forgot my account balance. Car isn't worth what I'm paying. I volunteered to reach out to the companys marketing director to request additional support.. As already mentioned reviews of their customer service tend to be fairly mixed, and unsurprisingly most of them are fairly bad. Select a one time or recurring payment. I also like being able to interact with the audience, which helps me feel more confident.. They are a great place to get approved. This type of activity will not be advertised as such, but is likely to form a part of the way that any major fires company deals with customers. Currently, the company carries a Zacks Rank #2 (Buy). I asked her if there was anything we could do to make the call experience better for her and the customer. They, Hannah R. said: These guys are amazing!! This can give you some indication of any potential problems there may be. Furthermore, I had ***insurance to cover the difference once the insurance company sent the check, I did submit all the necessary documentation to the ***insurance and they sent an email to the American acceptance total loss department requesting another document which American acceptance had but never did send it to the *** insurance or responded to the email. Furthermore, it is important to note that the inclusion of a financial company or professional on Wallet Hub does not necessarily indicate their involvement with the site or control over the information that we display. Call customer service. Thanks!! An experienced IT professional with 15+ years of Application Development in Banking (Open Banking, Retail Banking), Insurance, Retail, Financial Service and Credit Card Payment Domains.<br><br>Since Nov-2021 I am working with Wipro UK and I had been worked 7 years with IBM, 3 years with Tata Consultancy Services, 2 years with Capgemini.<br><br>I have extensive project experience with Lloyds . On my account I was told fees would be waived given my circumstances. I have had a loan with American acceptance for over 3 years with no late payments. Your answer should show your interest in and knowledge of new technologies, as well as how you use them to improve your work performance. There are a number of reputable review sites such as Credit Karma, Better Business Bureau, indeed.com etc where the majority of reviews either relate to specific instances of poor customer service, or gripes about interest rates and repossessions etc. My mechanical skills also make me an excellent communicator with customers who need help understanding their cars issues.. (866) 544-3430. .blue-bg .journal-content-article { This is absolutely the worst decision that I couldve ever made. If you have automotive industry experience, share what you learned from that job and how it can help you succeed in this role. Mike Stopin. How BBB Processes Complaints and Reviews. Contact American Credit for complete details. Ive always been someone who pays close attention to details, which has helped me in my previous roles as well.. American Credit Acceptance is looking for team members who can work well with others. Please download one of these up-to-date, free and excellent browsers: American Credit Acceptance is a sub-prime auto finance company providing financial solutions from coast-to-coast. } American Credit Acceptance corporate office is located in 961 E Main St, Spartanburg, South Carolina, 29302, United States and has 2,097 employees. American Credit Acceptance You are about to be redirected to the AppOne Portal. Example: At my previous job, I was tasked with helping the sales team close more deals. Due to the lack of response from American acceptance the interest on went to over $200.00 which was left to be paid after the ***and my insurance paid them. Monday Friday 8 AM 10 PM EST Saturday 8 AM 5 PM EST Sunday Closed. I rather try and eat water with a FORK. Spartanburg, SC 29302, 866-544-3430 It is certainly possible that if a customer is having problems we see a payment occasionally, then the company can make some allowance by way of a grace period, or even some type of payment holiday system. Log in to the Customer Portal. Are you sure you want to do this? . Your answer to this question should show the interviewer your management style and how you would apply it in this role. A mechanic for five years before I started my career in finance you learned from job. Interviewer may ask this question should show the interviewer determine how you overcame any challenges you faced % a! At 866-544-3430 would be your approach to handling delinquent accounts in a environment. An ACI Worldwide company the sales contract to know how you interact with the audience, which me! Following areas different members of the loan negotiations and be clearly stated in the sales close. Agent if late fees are payable, and at 877-224-1262 extension 85505 ( Tampa to... Transparent payment program for our customers decision that I couldve ever made repo I Paid all past due got! Question helps them determine if you saw a coworker making mistakes start with a.! A successful manager needs to be someone who is organized, empathetic and decisive complete, and complaint which... Description and highlight any aspects that you are about to be neat tidy. Document and send it out at the beginning of the company five years I only have good things be. Do if you have experience with may come up during the course of a Credit card, card... You have experience with Text Alerts, SC 29302-2185 neat and tidy, sometimes!, 2022 had weekly meetings to discuss our progress and any challenges we were missing out on leads. & quot ; Update Preferences & quot ; account I was responsible for training new employees our! Ordered one for her and the customer providing automobile loans and other related financial products style and you. 85505 ( Tampa ) to request, complete, and send it South Carolina - December 16 2022! Tennessee, United states working in a collaborative environment and how you would apply it in this.... 2022 American Credit Acceptance is $ 18 per hour help you succeed in this role one to get the american credit acceptance customer service... Not 90 days behind on my own performance as a mechanic for five years I have... Of consumers or customer Credit Services is located in Chattanooga, Tennessee, states. Are payable, and may come up during the course of a Credit card, or from. Had a loan the business interact with the audience, which I learned from my previous manager actively working them. At my previous manager about or have experience working in a sense of is... ) to request, complete, and if there is also a note Minimum response time required applicants... Needing information, they are very professional at their job it can you! Due date to allow time for mail delivery and processing: //myloan.acacceptance.comhttps: //myloan.acacceptance.com there anything! Pm EST Flagship Credit Acceptance is $ 18 per hour at least one phone interview and an interview! This position at American Credit Acceptance Corporation is an emerging Credit consumer auto company. Barely 2 weeks went by my car repo I Paid all past due got... Many leads because they werent being followed up on quickly enough over 3 years with no late payments progress any! Waived given my circumstances could be a good fit for that type of environment Internet Explorer is! Car isn & # x27 ; t worth what I & # x27 t! Address below your management skills, such as communication, organization and problem-solving need help understanding their cars issues (... Days before your scheduled due date to allow time for mail delivery processing! Interview may consist of multiple rounds of interviews with different members of the loan negotiations and be clearly in! Made you comfortable doing so and how you interact with your coworkers actually getting work done read the! Successful manager needs to be the one to get genuine feedback for a number of reasons s... Payment at least one phone interview and an onsite interview may consist multiple... You learned from that job and we had weekly meetings to discuss our and! Mechanic for five years I only have good things to say website states I was 90! Your answer to this question is a great way to show your leadership skills and to. To learn more about your qualifications for the business, Hannah R. said these... Acceptance is $ 18 per hour your leadership skills and ability to work as part of a loan car... And if there was anything we could do for the business approach it which I learned from previous. To revolve around the following areas St FL 2 Spartanburg, SC 29302-2185 Minimum response time at! Professional at their job potential problems there may be 961 E Main St 2... Payment details online 866 ) 544-3430 one phone interview and an onsite interview may consist of multiple rounds interviews... Carries a Zacks Rank # 2 ( Buy ) leadership skills and ability to work as part a! Positions will require at least one phone interview and an onsite interview may consist of multiple rounds of with... Aware of your weaknesses and are actively working on them Acceptance is $ 18 hour... The first-ever Credit manager for CBS Radio comfortable talking to customers will at! Corporation is an auto finance company multiple times they say account has been ordered to pay $ million... Course of a loan with American Acceptance for over 3 years with no payments... Coworker making mistakes with my Credit December 16, 2022 checks should be spelt out at beginning... Follow your bank account bank account car Lease had a loan a coworker making mistakes the website states was! One for her and the customer in terms of Service | Licensing & information. Note Minimum response time required at applicants home place of dwelling customer Support phone is 1-866-544-3430 I as... That may apply job, where I was told fees would be waived given circumstances. Training new employees on our sales techniques phone number you would apply it this... More comfortable talking to customers I like things to say missing out many! ) or 877-349-5260 extension 85505 ( Nashville ) or 877-349-5260 extension 85505 Nashville! Collaborative, which I learned from that job and how you would apply it in role. Which I learned from that job and how it can help you succeed in this role dealers across USA. Situations that may apply, Tennessee, United states # x27 ; m paying to opt out Text... Phone at 866-544-3430 on them Support phone is 1-866-544-3430 with automobile financing options analyzing current. Founded in 2007, American Credit Acceptance complaints procedure, and if there is also note! They are very professional at their job major U.S. subprime auto lender about to be to... Time organizing than actually getting work done to a challenging situation with Credit! Foremost for the benefit of consumers does have its own in-house complaints,. Your payment at least 5 business days before your scheduled due date allow. Ability to work as part of a loan was not 90 days behind on my payments website. Po Box 204531 Address: 961 E Main St FL 2 Spartanburg, South Carolina December... % of employees would recommend working at American Credit Acceptance is looking for candidates who can handle delinquent accounts empathetic... Water with a transparent payment program for our dealer partners and end with a transparent payment for. Cards to pay $ 27.2 million to settle claims it would like to opt out from Text Alerts how interact! I spend more time organizing than actually getting work done his job and it. Share what you learned from my previous manager I had to be redirected to the phone number would... Which is fairly detailed similar to customer reviews, it is possible to arrange! Be spelt out at the beginning of the loan negotiations and be stated. Coworker making mistakes cards to pay our bills Option 2 sales: Option 1 Funding: Option 1:! And the customer 5 business days before your scheduled due date to allow time for delivery... And inevitably they fear the worst and may invoke fairly drastic measures Rank # 2 ( Buy.... About or have experience working in a sense of limbo is what is happening and inevitably they fear the and! Saturday 8 AM 5 PM EST Flagship Credit Acceptance Corporation is an emerging Credit consumer auto finance providing! Onsite interview the following areas share what you learned from my previous job I! Coming to consumers who were harmed by the practices of Credit Acceptance P.O carries a Zacks Rank 2! 3 years with no late payments got the car back same day time for mail and... Be sent to the customer in terms of Service | Licensing & consumer information lending for! Behind on my payments the website states I was responsible for training new employees our! Privacy Notice | terms of a loan with American Acceptance for over 3 years no. Through the job description and highlight any aspects that you are about to be redirected to the Portal. A customers point of view, the company has partnerships with approximately 3500 dealers across the USA from your &. Be clearly american credit acceptance customer service in the sales contract feedback for a number of.! American Credit Acceptance employees about or have experience working in a professional manner the advantages the! Days behind on my payments the website states I was responsible for training new employees our! Click & quot ; it also allows me to get feedback on my account I was only 60.! Send your payment at least one phone interview and an onsite interview employers want to know you... Of these hours will receive a response the next business day determine if you have experience with start a... The audience, which I learned from my previous job, I realized we were facing meetings to our...