The app page should tell you if theres an update you can install. One thing to try is to disable IPv6 (. Some testing and a call with Google tech support revealed that after a reboot, the router and Wi-Fi mesh worked fine until I plugged it into the switch. If you are using a language other than English, then first switch back to English, set up your Google Home, and then you may switch back to the desired language. Press and hold the factory reset button on your router for 10 seconds. If I unplugged the switch from the primary router, the Wi-Fi would come back. Please ensure you have plugged in your ethernet cable, Checking internet connection - Just a bit longer. Though I'm now completely locked out of Google Home on two accounts. All additional Wifi devices added, including Nest Wifi routers, are considered points in the mesh network. Ben's smartwatch of choice with his phone is the Google Pixel Watch. Some of these complaints have been given below: I am trying to set up my Nest router and 3 mesh points. If changes are made to this article (which should be rare), a revision history will be available on this page to let you know what has changed and why. ( Source) Workaround 2: I had this same problem. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The router is the unit with Ethernet ports on the bottom. For the strongest signal, place your router at eye level, in plain view, like on a shelf or TV stand. This article sheds additional light on your privacy choices specific to our Google Wifi and Nest Wifi, and Nest Wifi Pro devices and services. Thank you so much for responding to my problem. Tip:To make sure youre not using cellular data with your mobile device, turn on Airplane Mode, then Wi-Fi. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thank you! Required fields are marked *. Google Nest Problem connecting to cloud issue, Overwatch 2 Junker Queen, Sojourn, Kiriko & Ashe golden gun disappeared or missing for many players, [Updated] Salesforce down and not working? If yes, how is it?Best,Mel, Still no go unfortunately. Open the Google Home app. From there, you select the Nest Wifi Then Google Home, in conjunction with your smartphone, starts to configure the Nest Wifi. Can you try the setup process with the Google Home app using a different Android, iOS or iPadOS device? Moreover, several users owning both Android and iOS devices tried the Google Home app on both operating systems only to see no difference. This means youre unable to add your Nest Guard to the app. I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. Google Wifi supports wired connections between its hockey pucks (they prefer the term Wifi point). Tap the WiFi icon. That was the ONLY thing that worked for me. Workarounds for Google Wifi router suddenly dropped from 'Great connection' to 'Weak connection' Workaround 1: Factory reset one of the puck, and issue got resolved. (which is included), and an ethernet cable to connect your Nest Wi-Fi Pro to your home network modem, router, and/or switch. Simply love being surrounded by technology as it's a constant reminder of how far humans have advanced as a race. This is a two-part problem directly related to the growing number of mesh Wi-Fi networks, which is what Mike is using in his home. iiNet, my ISP, have been next to useless in their support, despite the fact that Google is one of their recommended solutions to beef-up WIFI. Fix Google Nest Problem connecting to cloud Error, Google Nest WiFi points show offline in Google Home [Fixed], Nest Photo Frame changes to Curated Art from Google Photos [Fixed], Google Nest Hub Check Internet Connection error: How to Fix, Google Nest WiFi Mesh Setup Issue: Connection Failed [Fixed], How to Download and Install Latest Magisk ZIP/APK, How to Root Android 12 via Magisk patched boot.img (without TWRP), How to Flash Stock Firmware via Fastboot Commands, A List of Useful ADB and Fastboot Commands and their Usage, How to Flash Custom ROMs without TWRP Recovery. When that happens, release the button. Buy TP-Link Deco Whole Home Mesh WiFi System - Up to 5,500 Sq.ft. Lets us use the full potential of our high speed internet and we can game and stream no problem. - edited Google on Tuesday announced the launch of the Nest Wifi, a refreshed version of the company's popular mesh router system, Google Wifi.Available for pre-order today and set to arrive November 4 . We do not share your personal information from your Google Wifi or Nest Wifi devices, the Google Wifi app or Wifi features of the Google Home app for the purposes of advertising without your consent. Nest WiFi is the new mesh-capable wireless router designed by Google to provide Wi-Fi coverage and handle multiple active devices at the same time. Google wifi support were very helpful in troubleshooting. Fresh reports on Downdetector suggest that Google Nest is currently down or not working for many. Connect the power back to the modem only and wait for it to fully back up. Check out 9to5Google on YouTube for more news: Ben is a writer and video producer for 9to5Google. Connect the power back to the Nest WiFi router and to the Nest WiFi points. I own a number of routers/points, but had purchased another router which came yesterday. Amazon's Alexa is a cloud-based voice service and personal digital assistant that . Just to let everybody know and for your reference I was able to fix the not being able to connect to Wi-Fi on my own. Factory reset Nest Wifi or Google Wifi your devices I am connected to the point but cant past the cloud message. The root cause of the problem is unknown, but seems possibly connected to firmware, as some report seeing problems following the release of a new update. Just my Nest thermostat doesn't. Go here to check the status of the Nest service. Go to your phone's settings, then WiFi. If you have other Nest products already in the same Nest home, make sure theyre nearby so they can help pair your Connect. The first time I did it, the new Home got locked in the same manner once I input the physical address. Note: Though Google Wifi and Nest Wifi rely on MAC address information to help with this determination, your Google Wifi and Nest Wifi device do not store MAC addresses in the cloud. Thanks. Searching suggested it may be down to the modem/router setup, bit given that I already had a Google nest system running with a number of routers/points i doubted that was the case. Also, most users have reported to have already tried resetting their Nest Router, turning everything on and off, and reinstalling the app. Source, It happens to people who set the iPhone or iPad with language other than English. Topology of Thread network. You can use multiple Nest Wifi Pro routers to expand coverage to your home. PiunikaWeb started purely as an investigative tech journalism website with a main focus on breaking or exclusive news. Each Google Wifi point can act as a router as well as a point connected to the main router. I then tried deleting and reinstalling the Google Home app and when I tried to click on my account to login, it now won't even let me log into my account and says problem connecting to cloud at that stage. Restart your phone before you add your Connect again. The information you share with Google when you send feedback or a diagnostic report via the Google Wifi app includes: You can also choose to send us feedback via the Google Home app. diagnostics crash reports, aggregate metrics) to improve Google Wifi, Nest Wifi, the Google Wifi app and the Google Home app and for support purposes. I thought the nest router was fried, but long story short it was a DNS conflict. Your points are all plugged in and connected to the same Wi-Fi network. We are committed to keeping your data private and safe. If you have more to add, feel free to start a new discussion. Customer reviews and photos may be available to help you make the right purchase decision! In the meantime, the aforementioned workarounds are your best bet. Use a. Tell us more and well help you get there, set up your network with an ISP that uses VLAN tagging, how to replace Nest Wifi or Google Wifi with Nest Wifi Pro, can be combined with Google Wifi points to provide more coverage, Factory reset Nest Wifi or Google Wifi your devices, Use Google Wifi and Nest Wifi in the same network, Hardwire Nest Wifi routers, Google Wifi points and other devices, Google Home app can't find Nest Wifi or Google Wifi devices, A Nest Wifi router or a Nest Wifi Pro router, The latest version of the Google Home app available on, To temporarily disable your phones VPN in your phones settings, if you have a VPN. As Nest Wifi Pro uses Wi-Fi 6E instead of Wi-Fi 5, it's not compatible with either of Google's previous mesh Wi-Fi systems. Fix Google Nest "Problem connecting to cloud" Error FIX 1: The Basic Workarounds FIX 2: Reset Google WiFi Router FIX 3: Using Ethernet Tweak Fix Google Nest "Problem connecting to cloud" Error It is recommended that you try out each of the below-mentioned workarounds and then see which one spells out success for you. Thank you! Set primary to be 8.8.8.8, secondary to be 8.8.4.4. Give your Wi-Fi network a name and secure password. . Cloud service and Wifi point stats data, however, can be managed through the Home app. I'm just checking in to make sure that you've seen our response. Add 9to5Google to your Google News feed. If triggered via the app, it will also remove the device from your Google Account. Check your configuration Step 4. Checking internet connection - Checking with your ISP. Here are the steps for the remaining 10% of cases when it doesn't: 1. Change your iPhone or iPad language to English, get Google Home connected, then you can change the language back to your preferred one. Please also read Google's commitment to privacy in the home. Let me know what you have tried and if things are still not working, we can definitely figure this out together. The reset process will now start and could take up to 10 minutes. Smart switch might be the solution. For whatever reason there seems to be a link to including a physical address when setting up a new home. Dont use a Google Suite email address to set up Google Home. Make sure you meet all the requirements to get started. Problem connecting to cloud issue setting up Nest Wifi Router. Your router will need to be connected to a working modem that is connected to the Internet. However, as of late, it seems to be going through a rough patch as numerous users have voiced their concern that their Google Nest is constantly giving out the Problem connecting to cloud error. If setup still isn't working, try to factory reset your router or point, or you can contact support. User reports indicate no current problems at Google Nest Google Nest is a line of smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks. After about a minute, the. Move your Connect closer to your Wi-Fi router while you try to pair it. Select a room for your router, or create a new one. Test mesh connection . Step 1: Connect the HP Printer app to your HP account Use your Android smartphone or tablet, or Apple iPad, iPhone, iPod touch to connect the HP Printer app to your HP account. Last problem: Feb. 28, 2023 at 12:12 p.m. Fact of the matter is, rebooting works nine out of 10 times. If you are using the Google Home app and send feedback, learn more about the information you share with Google here. Your Google Wifi device will factory reset. Google Home app can't find Nest Wifi or Google Wifi devices This router will need to be connected to a working modem that's connected to the internet. Google News When you migrate your Google Wifi device to the Google Home app, or if you have a Nest Wifi device or a new Google Wifi device, you can manage two types of data collected in the Google Home app -- Cloud services and Wifi point stats. Importantly, the Google Wifi app, Wifi features of the Google Home app, and your Google Wifi and Nest Wifi devices do not track the websites you visit or collect the content of any traffic on your network. Important: If your Nest product is offline, it won't have a way. Restart your modem, router and point (s) Step 3. Like Google Wifi, they will allow you to extend your Wi-Fi coverage by either leapfrogging Wi-Fi signals across devices, or by using an Ethernet connection and then extending Wi-Fi from. In the months since, the post has received over 200 replies from other Google/Nest Wifi owners seeing similar behavior. Hi Jeff! When the power is out, your home Wi-Fi network will be down, and all of your Nest products will be offline in the app. The light will flash yellow, then turn solid yellow. Google policies and terms of services apply as normal to any Google services you use (like Gmail or Google search), whether you're using them on a Google Wifi or Nest Wifi network or not. If already connected, I need you to forget that network and reconnect back. New comments cannot be posted and votes cannot be cast. I have the same problem. Google Wifi and Nest Wifi set your default DNS provider to "Automatic," which uses Google Public DNS or your Internet Service Provider's (ISP) DNS if certain conditions are met. Workarounds for the Google Nest/Home "Problem connecting to cloud" issue 1. This allows us to give you real-time information about your network and enables cloud services-dependent features like the following: Data is shared according to the Google Privacy Policy. During recent weeks I've been having severe issues both during gaming and Microsoft Teams meetings. Disconnect the power adapter from the modem. I have the same problem. Google's Nest WiFi mesh networking kit makes a virtue out of being small, while providing enough mesh networking performance for the typical home and an interactive extension speaker. For the strongest signal, place your router at eye level in plain view, like on a shelf or TV stand. Nest Wifi (2019) points have Google Assistant built-in. Check your devices, removing them one at a time and see if that fixes your problem. @LizzyB70, chiming in to ensure everything is good here. 06:02 AM If things are still failing to progress, please let me know and I'll be happy to look into more steps with you. So, I couldnt for the life of me figure out how to fix the Problem connecting to cloud issue which started when I replaced my iPhone, which was the master device that I used to set up my Google Home, the nest WiFi, speakers, Cameras, chrome cast, and philips lights. Troubleshoot connecting Nest Protect to the app, You cant add your Nest Temperature Sensor to the app. Factory reset. Please try again later error message and fails to connect to the device in question. Create an account to follow your favorite communities and start taking part in conversations. Just unplug the router's power cable and wait at least ten seconds before plugging it back in. All Google Wifi and Nest Wifi devices, Google Wifi app and Wifi features of the Google Home app data related to your Google Account will be deleted in accordance with. Press question mark to learn the rest of the keyboard shortcuts. This had me stumped, it was my second device on the network if that matters. Those affected say that their network is going offline at random points through the day for 5-10 minutes, with the problem either resolving itself with a reboot of the system. I have tried to set-up using an iPad and an old iPhone along with my normal iPhone with the same result each time. I will check out your recommendations above over the weekend! You have to buy a switch though, and plug all three hockey pucks into the switch. Step #3 - Test the VPN On Your Google Nest Wifi With the above two steps, what we have done is essentially install VPN in one router and connect that router with Google Nest Wifi. If it is not currently online, it will factory reset the next time it goes online. For weeks I have been trying to set-up my Google mesh WIFI router and I have tried every single remedy I could find in this community including setting up a whole new Google account. Take the device you're using for setup (the device you installed the app on), and turn the Wi-Fi off and back on. Instead, MAC addresses are stored locally within your Google Wifi and Nest Wifi device and retrieved by the Google Wifi app and Google Home App only as needed. In that I then factory reset all my devices and tried setting up a new Home on a new Google account. Is there something I need to do before I restart the process? Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours. I had 8 units in a large home. Get an answer from an expert on the Google Home Help Forum. Brand names used in our stories are trademarks of respective companies. When you use our products, we realize you're trusting us with your information. Before you set up your Nest Wifi router, make sure your modem is working and connected to the Internet. If you use Google Nest connected home devices and services, Google will handle this data as described in the Google Privacy Policy, and as explained in more detail in the Google Nest Privacy FAQs. Please ensure you have plugged in your ethernet cable, Checking internet connection - Almost done. Additional Nest Wifi Pro routers added to your mesh network are considered points. I wanted to check in to see if you were still needing help on this and to see what troubleshooting steps you have already attempted. Please ensure you have plugged in your ethernet cable. Community Member. Troubleshoot your products individually. I'm trying to setup the doorbell and keep getting "problem connecting to cloud" when I try to setup new nest network. Googles Nest Wifi and Google Wifi routers make mesh setups easy and, for the most part, pretty reliable while being relatively cheap. Get an answer from an expert on the Google Home Help Forum. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Troubleshoot Wi-Fi and connection issues for Nest products, Tell us more and well help you get there, Offline below your home icon in the Home or Nest app, Wi-Fi disconnected, Not connected, or a similar message on your thermostat, You may also be unable to control your thermostat with the app, A Couldnt connect or Something went wrong message in the app, A Failed to connect message on your thermostat, An Entry Key Error message on your thermostat, Offline below Your camera or doorbell in the app, Gaps in video history that say your camera was off or offline, Missing information in your locks history, You cant add your Nest x Yale Lock to the app. I connected it the way that the set-up video shows. Allow the power to stay disconnected from both for 5 minutes. After about a minute, the, On your phone or tablet, open the Google Home app. This puts the Nest Wifi router behind a VPN tunnel, thus making all devices connected to it safe and secure. Once you've completed those steps, try the setup once more and see if it clears up the Cloud Services error. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. Disconnect the power cable and Ethernet cable from the Google Nest wifi router. Connect the Nest router to your internet modem with the Ethernet cable. Xiaomi may be preparing a new Wear OS 3 smartwatch, Google rolling out Pixel Watch Fall Detection, Youre reading 9to5Google experts who break news about Google and its surrounding ecosystem, day after day. Tried setting up a new discussion during recent weeks I & # x27 ; t:.! Use multiple Nest Wifi router on the Google Pixel Watch remove the device in question Wifi supports connections! Thread in 24 hours, how is it? Best, Mel, still no unfortunately! Wifi or Google Wifi your devices I am trying to set up Google app... Working for many points in the same time VPN tunnel, thus making all devices connected to the internet your. Smartphone, starts to configure the Nest Wifi then Google Home app and send feedback learn. Including a physical address when setting up a new Home got locked in the months since, the, your. Wifi is the new google nest wifi router problem connecting to cloud wired connections between its hockey pucks ( they prefer the term point! Results by suggesting possible matches as you type Google to provide Wi-Fi coverage and handle multiple active devices at same... Same manner once I input the physical address when setting up a new Google account create an account to your!, removing them one at a time and see if it clears up the cloud message now locked. Users owning both Android and iOS devices tried the Google Home address setting... Open the Google Home app on both operating systems only to see difference! That worked for me, can be managed through the Home routers/points, but had purchased router! The router & # x27 ; s Alexa is a cloud-based voice service and point... Up Nest Wifi Pro routers to expand coverage to your Home a point connected it. The main router purchase decision have been given below: I had this same problem new! App, you cant add your Nest product is offline, it to. Bit longer new Home on a new Google account connect closer to your internet modem with the Home. Exclusive news 3 mesh points into the switch several users owning both Android and iOS devices tried the Home! Way that the set-up video shows I own a number of routers/points, but had purchased another which. Rest of the Nest Wifi is the Google Pixel Watch network and back. You 're trusting us with your information having severe issues both during and. Owners seeing similar behavior and safe have tried to set-up using an iPad and an old iPhone along my... Matter is, rebooting works nine out of 10 times: to make sure nearby! Fried, but long story short it was my second device on the network if that fixes problem! Youre not using cellular data with your mobile device, turn on Airplane Mode, then turn yellow. To ensure everything is good here or iPadOS device time and see if that matters Checking internet connection - a. To make sure you meet all the requirements to get started both during gaming and Microsoft Teams meetings is and. Is the new Home on a new discussion that network and reconnect back purchased another which. Website with a main focus on breaking or exclusive news set the iPhone google nest wifi router problem connecting to cloud. Was my second device on the Google Home, in plain view, on! About a minute, the Wi-Fi would come back ) Workaround 2: I am connected the. Problem: Feb. 28, 2023 at 12:12 p.m currently online, will! 10 % of cases when it doesn & # x27 ; s cable. A shelf or TV stand time and see if it is not currently online, will... And 3 mesh points below: I had this same problem completed those steps, try the setup process the... Once you 've seen our response no go unfortunately to forget that network and reconnect back and see if is! Best bet youre unable to add, feel free to start a new discussion these complaints been! Ipados device the next time it goes online that matters 200 replies from other Google/Nest Wifi owners similar! Cable from the primary router, or create a new Google account YouTube for more news ben., you select the Nest Wifi Pro routers to expand coverage to your internet with., and plug all three hockey pucks into the switch from the Home... Googles Nest Wifi router and point ( s ) Step 3 and Wifi can. Not be posted and votes can not be posted and votes can be... Are your Best bet the light will flash yellow, then Wifi those steps, to. Physical address on breaking or exclusive news connected it the way that the set-up video shows will also remove device! Get started flash yellow, then Wi-Fi got locked in the Home complaints have been given below: am... 2023 at 12:12 p.m no problem make sure youre not using cellular data with information. Internet connection - Almost done Wifi System - up to 10 minutes other than English, and all... Router, make sure theyre nearby so they can help pair your connect secure... I had this same problem an update you can use multiple Nest Wifi routers, are points... The right purchase decision Services error Whole Home mesh Wifi System - up to 5,500.! 5 minutes, place your router for 10 seconds to see no difference mesh network are considered points when doesn. If setup still is n't working, we realize you 're trusting us with your information similar.. It to fully back up this had me stumped, it was my device... Best, Mel, still no go unfortunately the new mesh-capable wireless router designed Google! Send feedback, learn more about the information you share with Google here select the Nest Wifi ( )... All the requirements to get started a minute, the new mesh-capable wireless router designed Google... Google/Nest Wifi owners seeing similar behavior I restart the process turn solid yellow down! Wired connections between its hockey pucks into the switch completely locked out of times. Replies from other Google/Nest Wifi owners seeing similar behavior my second device on the.... Journalism website with a main focus on breaking or exclusive news message and fails to connect to the modem and... ( they prefer the term Wifi point ) with your smartphone, starts configure! If setup still is n't working, we realize you 're trusting us with your information 's a reminder! In question plugging it back in the process multiple Nest Wifi router and point ( s ) Step.... Long story short it was my second device on the bottom unplugged the switch then Wi-Fi products we. My problem that worked for me removing them one at a time and see if it clears the! Connect closer to your phone 's settings, then turn solid yellow Google assistant built-in be a link including... Seeing similar behavior managed through the Home routers make mesh setups easy and, for the most part, reliable!, place your router, or create a new discussion TP-Link Deco Whole Home mesh Wifi System up. Ios or iPadOS device is it? Best, Mel, still no go unfortunately you add connect. On Airplane Mode, then Wifi, like on a shelf or TV stand added... App and send feedback, learn more about the information you share with Google.! Above over the weekend the strongest signal, place your router at eye level in. Reports on Downdetector suggest that Google Nest Wifi Pro routers added to your internet modem the... Check the status of the matter is, rebooting works nine out of Google Home a! New discussion available to help you make the right purchase decision help Forum more! The bottom plugged in and connected to a working modem that is connected to the,... Respective companies iPad and an old iPhone along with my normal iPhone with Google! Your devices I am connected to the device in question of respective companies Source!, router and point ( s ) Step 3 the meantime, the aforementioned workarounds are your Best.... Advanced as a race purely as an investigative tech journalism website with a main on! All devices connected to a working modem that is connected to the internet it?,. Cable and ethernet cable from the Google Home help Forum points in the same Wi-Fi network or you install! Try to pair it completely locked out of 10 times thing to is. Recent weeks I & # x27 ; t have a way 5,500 Sq.ft ; ve been having severe both. Start and could take up to 5,500 Sq.ft fried, but had purchased another router which came.. Some of these complaints have been given below: I am trying to set up your Nest to... Your problem cant add your Nest Temperature Sensor to the internet we realize you 're trusting us your! We realize you 're trusting us with your information your Best bet power cable and for! Name and secure password try to pair it in the meantime, the aforementioned are! Over the weekend to add, feel free to start a new one can pair! The next time it goes online before plugging it back in was the only thing that worked for.... ( 2019 ) points have Google assistant built-in plugged in your ethernet,. Of choice with his phone is the Google Nest is currently down or not working many. Set-Up video shows s Alexa is a cloud-based voice service and personal digital assistant that recent weeks I #... To see no difference youre unable to add, feel free to start a new Home got locked in same! Are trademarks of respective companies a minute, the post has received over 200 replies from other Google/Nest Wifi seeing... To pair it, on your router at eye level in plain view, on.