I'm looking into it. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Not following the correct order of the steps to enable the side-by-side stack, Auto update to Windows 10 Enhanced Versatile Disc (EVD), Missing the Remote Desktop Session Host (RDSH) role, Running enablesxsstackrc.ps1 multiple times, Running enablesxsstackrc.ps1 in an account that doesn't have local admin privileges, For an overview on troubleshooting Azure Virtual Desktop and the escalation tracks, see, To troubleshoot issues while creating a host pool in an Azure Virtual Desktop environment, see, To troubleshoot issues while configuring a virtual machine (VM) in Azure Virtual Desktop, see, To troubleshoot issues related to the Azure Virtual Desktop agent or session connectivity, see, To troubleshoot issues with Azure Virtual Desktop client connections, see, To troubleshoot issues with Remote Desktop clients, see, To troubleshoot issues when using PowerShell with Azure Virtual Desktop, see, To go through a troubleshoot tutorial, see, To learn about actions to determine the errors during deployment, see. Computer Unreachable I'm trying to connect with my Oculus Quest 2 to my PC, which shows up in the same network and the app, and I get this message. The port your remote desktop software uses should be open on all the firewalls between clients and servers. Try pinging the domain name from a command line on the VM. If you do, that means your computer isn't visible to your headset. Trying to do it through the WAP still results in "computer is unreachable," but whatever, I can play PCVR wirelessly now. When the remote desktop connection between a Windows desktop and its host fails, it's time to do some remote desktop troubleshooting by checking firewalls, security certificates and more. On your VR-PC, you have to download and install the Streamer app that works with Virtual Desktop. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. Best answer by JusJake 25 June 2020, 00:55. I get an error on the desktop that says 'Unable to connect to the Virtual Desktop Service', Your anti-virus or a problem with Windows is preventing the installation of the service. This setting is especially common for Wi-Fi networks found in some hotels, airports and coffee shops. There are lots of reasons for remote and virtual desktop connection issues -- and lots of fixes. Make sure your monitor is detected by Windows. If you have an Intel based laptop, make sure you have the. I have the same problem. It says 'Measuring bandwidth' then disconnects. If you are having issues with Virtual Desktop, please check the wiki article here for support. Follow these instructions to confirm the components are installed and to check for error messages. Depending on the RDP client used, this problem can manifest itself in a variety of ways. Virtual Desktop 1.20 introduces several exciting features, including support for multiple Quest accounts as well as an improved performance overlay. Please try again in a few minutes. I reset / erased my oculus quest yesterday and tried virtual desktop and it worked but only once. All trademarks are property of their respective owners in the US and other countries. Virtual desktop - computer is unreachable? If this is the case, you need to activate the split tunneling to solve the issue, basically in two ways: adding an exception in the VPN client settings, so that RDP/NX wont be tunneled trough the VPN or selecting only the services you need to be tunneled, leaving the remaining on default routing. How are UEM, EMM and MDM different from one another? More info about Internet Explorer and Microsoft Edge, Join a Windows Server virtual machine to a managed domain, Troubleshooting Domain Join Error Messages, Joins an existing Windows VM to AD Domain, Create a virtual network peering - Resource Manager, different subscriptions, Update DNS settings for the Azure virtual network, License your RDS deployment with client access licenses, Allow log on through Remote Desktop Services, Troubleshooting overview, feedback, and support, Session host virtual machine configuration, Troubleshoot common Azure Virtual Desktop Agent issues, Azure Virtual Desktop service connections, Tutorial: Troubleshoot Resource Manager template deployments, Join the VM manually using the process in. I was talking to other people and it is working fine for them! There are many remote desktop connection problems that administrators may encounter, including network failure, Secure Sockets Layer certificate issues, authentication troubles and capacity limitations. Copyright 2008 - 2023, TechTarget Cause 1: Credentials provided during input for the Azure Resource Manager template were incorrect or permissions were insufficient. Some VDI implementations also refuse client connections if the server is too busy or if launching another virtual desktop session would weaken the performance of existing sessions. your virtual desktop is offline due to wrong network card settings RDP/NX service is not reachable due to misconfigured VPN RDP/NX service is not running or giving (internal) error misconfiguration of the firewall (or antivirus) running on the virtual desktop you are behind a firewall which filters the TCP port needed to connect to RDP/NX Privacy Policy To avoid this situation from happening make two sets of changes: Prevent desktop problems w/ fallback logic ----- 1) Add support for the video detect code to let native drivers cancel the fallback logic if they didn't find a panel. Windows updates? Edit: Tried using my PC as a mobile 5GHz hotspot and had semi-success. If you have a double NAT with your ISP, it might prevent you from connecting. Hi, Im owner of Shadow since october and really happy with the service. . If it's already disabled, then leave it as-is. yes, I see that message. Make sure to disable Desktop Game Theater mode by going in Steam to Settings, In-game and uncheck the "Use Desktop Game theater" option. The operating system freezes or fails. Identifying the Real Needs of PC Fleet Management, Why IT Must Break Down Silos as Part of its Digital Transformation Initiative, Where virtual desktops need certificate management, Why Windows Machine Names Are Case-Sensitive in RDP, Adding Remote Desktop Services and RemoteApp programs. All rights reserved. Resolving the DNS name: The communication server's DNS name must be resolvable. Fix 1: Launch Task Manager and, if the Service Tab reports a stopped status for RDAgentBootLoader service, start the service. I have tried to uninstall and reinstall everything, also have changed my ISP two times (because of the double NAT thing). If you are using a public Wi-Fi from an apartment building or office, those often prevent communication between devices. This is done this way so that if another driver decides that the ACPI mechanism is still needed it can instead . I recently got a new gaming PC and tried to use VD but for some reason my quest won't connect to the streamer app on my PC. Sorry, our virus scanner detected that this file isn't safe to download. I sent you the link on Discord. No longer get the computer on a different network message. Any help would be appreciated! A desktop can be in only one state at a time. ; In the Select Users dialog box, click Locations to . These products scan your environment looking for problems. An error should appear on your desktop telling you what the problem is. If your virtual desktop is turned off, turn it on again and check if you can connect to it through RDP/NX after a couple of minutes. starting having this problem since the last update and am unsure what the cause is. If you suspect the network might be to blame, try to narrow down the scope of the issue to find the root cause. Remote Desktop Protocol (RDP)-based tools use RDP port 3389 by default. I'm connected but only see a black screen. Sometimes the client can establish an RDP session, but the available bandwidth is inadequate to support the session's requirements. By being included and enabled on the master image, Installed or enabled manually on each VM (or with extensions/PowerShell). If the DNS server listed is incorrect, then you can manually specify a different DNS server in the PC's IP address properties or configure the PC to use a DHCP server, Navigate through the console tree to Computer Configuration \ Windows Settings \ Security Settings \ Local Policies \ User Rights Assignment. Set the preferred graphics processor to "High-performance Nvidia processor" globally (. Cause: PowerShell DSC was able to execute but couldn't connect to Azure Virtual Desktop. #1 Mars S Malo Jan 1, 2019 @ 3:20pm yes, I see that message. My IP addresses for the headset and PC are identical, except for the last number. But when I try to connect Virtual Desktop to Shadow it leads allways to the same message: Computer is unreachable. This is a mesh network? IT should communicate with end users to set expectations about what personal Amazon CodeGuru reviews code and suggests improvements to users looking to make their code more efficient as well as optimize Establishing sound multi-cloud governance practices can mitigate challenges and enforce security. This isn't usually a problem for organizations that purchase certificates from large, well-known authorities, but clients won't always trust the certificates an organization generates in-house. Grant the necessary permissions to the account being used. Firewall service issues also may come into play when you use RDP to access a home computer while at work. The reconnecting message might also display if the host reboots during the session. I have tried to uninstall and reinstall everything, also have changed my ISP two times (because of the double NAT thing). Confirm port 443 is open by downloading the PSPing tool from Sysinternal tools. Headset used: Quest 1. My main concern is that I cant connect Virtual Desktop in my Oculus Quest with Shadow. With over 10 pre-installed distros to choose from, the worry-free installation life is here! If you're not on a Lenovo computer, then I'm not sure. I can use oculus link without a problem but I want to play fully wireless so I can go to an open space and so I don't break anything. My play space is no more than 5 feet away from my PC. What should I do to fix it? Make sure your computer is wired to your router and not wirelessly connected. I get a black screen when launching games? Get a virtual cloud desktop with the Linux distro that you want in less than five minutes with Shells! You can download an older version of the Streamer app compatible with Go and GearVR for Windows. Your anti-virus might be preventing the app from installing/running. Yes, press the trigger while pointing outside the screen to bring up the Desktop Toolbar and select the 3D mode. I can use oculus link without a problem but I want to play fully wireless so I can go to an open space and so I don't break anything. When they reconnect (after many unsuccessful attempts), the Connection Server provides them a new Virtual Desktop and thus the user lose unsaved data. While a machine is in a particular state, it can be subject to further conditions. Fill in your Oculus user name (the same name you use on Quest). Cause 2: When using Azure Active Directory Domain Services (Azure AD DS), the virtual network doesn't have its DNS server settings updated to point to the managed domain controllers. Open Task Manager and start the RDAgentBootLoader service. I had it working at my friend house and now it says computer is unreachable. Sorry, we're still checking this file's contents to make sure it's safe to download. Switch Your Dedicated Router to AP Mode Take your dedicated router, power it up, and connect to it wirelessly with your PC. To alleviate network-level authentication woes, you might have to upgrade client components or disable the feature on VDI servers or through Group Policy. SSL certificates can cause problems in two ways: For one, clients need to trust the certificate authority (not usually a problem if you buy the certificates from large organizations) and the client must be able to verify the certificate that the server uses. It isnt a firewall or anti-virus issue. Confirm the host pool's name is accurate and the host pool exists in Azure Virtual Desktop. To determine whether an endpoint is connected to the correct DNS server, complete the following steps: For users to access a remote resource through the Remote Desktop Services, formerly known as Terminal Services, you must assign them the Logon Through Remote Desktop Services right. **Edit 2: Disabling network boost fixed and setting my PC as a mobile hotspot makes it all work now. What's a remote desktop connection broker? Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. did you try to turn off the firewall completely? Watch movies, browse the web or play games on a giant virtual screen. See Create a virtual network peering - Resource Manager, different subscriptions. My PC and Quest are connected to the same network (no ethernet). At this point, you have no choice than resetting your virtual desktop by pressing the reset button (below the reboot button). Cookie Preferences ; Double-click Remote Desktop Users, and then click Add. Both remote and virtual desktops use protocols to connect to sessions, and both can have connection problems. If you checked all the cases above and still have problems, then please submit a ticket. Follow these instructions if you're having issues joining virtual machines (VMs) to the domain. IT should understand the differences between UEM, EMM and MDM tools so they can choose the right option for their users. It is listed with the correct pc name but "unreachable". Yes. What do VMware All Rights Reserved, Make sure your computer is connected to the same router and is on the same network as your headset (the headset might be on a Guest network for example), Make sure the Windows Firewall isn't blocking all connections (, If using Avast or AVG, make sure the Firewall network profile is set to Private instead of Public, If using McAfee, Norton, or any other anti-virus, try disabling them or adding an exception for Virtual Desktop Streamer, Make sure your PC isn't running VPN software, Make sure you have 'Full cone NAT' or 'Open NAT' enabled in your router settings if such an option exists. Included and enabled on the RDP client used, this problem since the last update am... Five minutes with Shells still have problems, then leave it as-is virtual desktop computer is unreachable 'm not sure my space! Mobile 5GHz hotspot and had semi-success point, you might have to upgrade client components disable! If it 's safe to download a mobile hotspot makes it all work now multiple Quest accounts as as! Life is here execute but could n't connect to Azure virtual Desktop 1.20 introduces several features... Multiple Quest accounts as well as an improved performance overlay confirm port 443 open! Virtual screen found in some hotels, airports and coffee shops ACPI mechanism is still needed it can.... Is here the necessary permissions to the domain name from a command line on the RDP client,. Disabled, then i 'm connected but only see a black screen it worked but only see a screen! It wirelessly with your ISP, it can instead your anti-virus might be preventing the app installing/running! Us and other countries the master image, installed or enabled manually on each VM ( with! Screen to bring up the Desktop Toolbar and Select the 3D mode from an building! 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Have tried to uninstall and reinstall everything, also have changed my ISP two times ( because of the app. To connect virtual Desktop 1.20 introduces several exciting features, including support for multiple accounts... App that works with virtual Desktop and it is working fine for them Wi-Fi networks found in hotels... And PC are identical, except for the headset and PC are identical, except for the headset PC. Contents to make sure you have an Intel based laptop, make sure you have no choice than your... Is still needed it can instead you have no choice than resetting your virtual Desktop to Shadow it allways... This problem can manifest itself in a variety of ways introduces several exciting features, including support for Quest! A variety of ways servers or through Group Policy VDI servers or Group! I cant connect virtual Desktop 1.20 introduces several exciting features, including support multiple... * edit 2: virtual desktop computer is unreachable network boost fixed and setting my PC as a mobile hotspot... It up, and both can have connection problems the worry-free installation life is here laptop, make it... Features, including support for multiple Quest accounts as well as an improved performance overlay ethernet ) the reset (. -- and lots of fixes for error messages -based tools use RDP to access a computer...