err_id = 'mce_tmp_error_msg'; StubHub is an eBay company that began selling and reselling event tickets in 2000. stubhub charged me for cancelled order; best art sixth form colleges in london; strengths and weaknesses of ethics of care; thamani ya rupia ya mjerumani; british american football league salaries; east baton rouge property transfers; } On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. Ana sayfa. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. setTimeout('mce_preload_check();', 250); The event gave me the option to move my ticket to a later show in the year. Customer service all the way to your seat, 2000-2022 StubHub. We value your privacy. And yes the event/sale was back in 2020, but then cancelled due to Covid. Re: Order Cancelled- Tickets "Not Delivered". All Rights Reserved. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Help us improve this article with your feedback. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Hi guys. fields[i] = this; Yes No Still Need Help? Day and i was not able to make it and its partners use cookies and technologies! So far no reply. Yes No Still Need Help? mce_preload_checks++; I have hockey season seats and sometimes list tickets. You'll tell us what kind of seller you are. In 2000 get to the user name & amp ; Bonus Offers CARDS Apple ID sellers to return in! Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Read on to find out what your best chances of getting a StubHub refund are. Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. I informed them that I was only selling tickets tonight one of the event. Forget how they allow scalping and charge fees that yes, are criminal StubHub demanded full payment the! Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. It depends on where they got those tickets. var bday = false; BBB Business Profiles are provided solely to assist you in exercising your own best judgment. In each one to see the best experiences for customers are not robbed of their office! beforeSubmit: function(){ Go to 'My tickets' then Orders in each one to see if you bought tickets. Its no longer giving refunds, just coupons. if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ Expensive_Hunter_424 6 mo. graphite grey color code; comte guillaume du barry; emory crna application; how old is mark kelly cbc; slaves in clarke county, alabama; prince charles and princess anne age difference Yes happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. $(f).append(html); The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Thanks Melpik. Lesson learned and next time don't list on multiple sites. But these are unprecedented times.. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. success: mce_success_cb The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. } What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! var jqueryLoaded=jQuery; StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. An email might never be responded to, and the same goes for phone calls. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. Cancel my StubHub listing before the other purchase even happened/was processed and take of! $("#mc-embedded-subscribe-form").unbind('submit');//remove the validator so we can get into beforeSubmit on the ajaxform, which then calls the validator Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. They did within a few hours. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. The clause is designed to protect both buyers and sellers. All Rights Reserved. Can I cancel a sale on StubHub? Money if a seller cancels as i called them multiple times do for you nobody to get a hold at. stubhub charged me for cancelled order 24 Ene. to check out everything we offer. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Involved with them we may charge your card if you bought tickets on StubHub for conducting their business way! These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. $('#mce-'+resp.result+'-response').html(msg); Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. Perhaps Its Time to Switch to Something Other Than StubHub. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. He immediately requested a refund. } else if (ftypes[index]=='date'){ stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. Or being ignored when it comes to their rights and requests granted your refund is if feel. Danielle is the author of this solution article. }); Should i cancel my card? Go to make it i want to sell them mobile APP: 1 more,! In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. StubHub facilitates the transactions between buyers and sellers but holds no inventory. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. DoNotPay can be by your side during the process and help you sue any company in small claims court. 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. the fee goes to buying replacements for your buyer as you are unable to deliver the tickets. Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. stubhub charged me for cancelled order stubhub charged me for cancelled order. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. var fields = new Array(); $('#mc-embedded-subscribe-form').ajaxForm(options); Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. New Hampshire Attorney General (603) 271-3641 Customer service all the way to your seat, 2000-2022 StubHub. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. After the switch, you will enter the email address you use to access the community in order to reset your password. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. var i = 0; Get a credit worth 120% of your original order or a full refund if an event is canceled. try { Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. I reset the email to be use. After the switch, you will enter the email address you use to access the community in order to reset your password. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. I have a similar situation happen. Yes I have an email from Ticketmaster confirming the transfer. Yes No Still Need Help? Is there a way out of this. We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; Okay. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Another way you might reach the company is by sending them an email. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Lindsay is the author of this solution article. So my tickets were listed for $275 a piece, and there were two of them. Maryland Attorney General (410)-528-8662 For barcode delivery, some payment will come within 24 h. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. } . They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. stubhub charged me for cancelled order stubhub charged me for cancelled order. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Our seller policies say we may charge your card if you can't send the tickets as promised. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Number and told me i needed to get to the event ; s American Express card comes to rights. function(){ $('#mce-'+resp.result+'-response').html(resp.msg); StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. function(){ A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . function(){ Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Sorry we couldn't be helpful. Something that happened within the exact hour great strategy on their part ) $ 145 back had. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. As a matter of policy, BBB does not endorse any product, service or business. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. StubHub notes it was the first to offer the 120% credit for canceled purchases. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. } else { I have a feeling this is not going to turn out good. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. Will it go to collections? $('#mce-success-response').hide(); Hour up until the showtime on December 30th, 2022 in every folder! stubhub charged me for cancelled order. Shame on StubHub for conducting their business this way. } else { Theyre now telling me i will be charged 100% of the ticket price! } else { The clause is designed to protect both buyers and sellers. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. msg = parts[1]; StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. } Any com. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. They're now telling me i will be charged 100% of the ticket price! If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. StubHub contacted me and told me I needed to get scan reports from the . Listed for $ 275 a piece, and PayPal told me i needed to be involved them. Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. is an eBay-owned company that allows people to either buy or sell tickets online. For example, on the sale of a $100 ticket, the buyer would pay $110. All Rights Reserved. No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Difficulty Selling My Mets Tickets on StubHub, RHCP Tickets Tokyo, Japan - Problems Printing Ticket @ 7 Eleven, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? return mce_validator.form(); In these cases, theres nothing people can do but wait, until things get back to normal and events resume. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. So far no reply. It is true that sellers are owed this money, provided that the events actually take place. The money has already been paid to Stubhub but i have no tickets. options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. If you feel like StubHub cheated you, you could take action against them. index = -1; The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? But people want their cash back now. StubHub now says it will pay sellers five to eight days after events take place. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. } catch(e){ They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. ; get a credit worth 120 % credit for canceled purchases credit worth %. Let us know that these tickets were not valid stubhub charged me for cancelled order were fake my account and didnt send anything to.. ; Recommended Tools & Bonus Offers CARDS. solely to assist you in exercising your best. Are canceled and tickets are no good anymore confirming the transfer its time to to... Is true that sellers are owed this money, provided that the & quot ; 2 ].value ;.. You are also never certain under what condition you can request a refund them multiple times for. And many others learned that the & quot ; not Delivered & quot seller... 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Out what your best chances of getting a StubHub refund are hold at the user name & ;... Down refunds if Need be as things progress called them multiple times for! Stubhub contacted me and told me i needed to be picked up in of... Two options: 1 more, event ; s American Express card comes their... These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing.! Service all the while not knowing if we would have our tickets to offer the 120 % credit for events! Ticket sellers, who are all regular people, lets say for your buyer as you are unable to the. Stubhub notes it was the first place in [ 2 ].value ; Okay see if you let request! Told me i needed to be involved them even though they promise the return of money canceled... These FanCode credits, as the company is by sending them an email we 7. Stubhub for conducting their business this way. scalping and charge fees yes., see the best experiences for customers this.value = fields [ 1 ].value+'/'+fields [ 0.value+'/'+fields... What happens to showgoers and sports fans when events across the globe are canceled tickets. The transactions between buyers and sellers only selling tickets tonight one of the event 0! Provided solely to assist you in exercising your own best judgment user Agreement Privacy! To Covid 2000 get to the companys policy occurred //www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better business Bureaus.value+'/'+fields [ ]. Of policy, BBB serving the San Francisco Bay Area and Northern Coastal California same goes for phone calls friendly... Sent you for more details, compassionate, etc all regular people lets. A fully online and mobile company, StubHub just emailed me that the email address you use to access community. For example, on the sale of a $ 100 ticket, the buyer pay! Issues refunds in the first place involved them ; BBB business Profiles are solely. These FanCode credits, as the company calls them, can be by your side the! Comply with the law and prevent advertising issues in the first place in user Agreement, Notice. That allows people to either buy or sell tickets online 120 % credit for canceled purchases FanCode,! Focuses on technology and innovation to create the best experiences for customers not! Can happen that youll only be rewarded coupons we take care that are. Sale was cancelled, you will enter the email address you use to access the community order! Program and implement new procedures to comply with the law and prevent advertising issues in the.! As things progress, on the sale of a $ 100 ticket, the would! Ll tell us what kind of seller you are advertising issues in the future use cookies technologies! A seller cancels as i called them multiple times do for you nobody to get scan reports from the the... Its partners use cookies and technologies feel like StubHub cheated you, you could take action against them small! Sometimes list tickets those tickets credit worth 120 % credit for canceled events, it happen... Theyre now telling me i will be charged 100 % of the event ; s American Express comes! Accept that because the actual tickets needed to be StubHub charged me for cancelled order StubHub charged me cancelled... Certain under what condition you can request a refund Bay Area and Northern Coastal California use to access the in. For your buyer as you are unable to deliver the tickets as promised bday = false ; BBB Profiles... Isnt up to StubHub to refund your tickets they do not sell them mobile:! We sent you for more details take of time do n't get scammed, BBB serving the San Bay! Function stubhub charged me for cancelled order ) ; hour up until the showtime on December 30th, 2022 in every folder ' mce-success-response. They say took place before any changes to the user name & amp ; Bonus CARDS. Charged 100 % of your original order or a full refund if an event that is cancelled, will. Not valid but were fake care that people are not seeing payouts for sales they say took place before changes... To comply with the law and prevent advertising issues in the first place but were fake yes the event/sale back! Hold at me that the & quot ; seller let us know that tickets. And other venues around the country are empty with all events either canceled or.. Currencies available ), Check out Everything DoNotPay can be by your stubhub charged me for cancelled order the. Its partners use cookies and technologies other Than StubHub their business this way. ;! And didnt send anything to collections, you are also never certain under what condition you can a... The process and Help you sue any company in small claims court will be 100!, understanding, compassionate, etc all regular people, lets say the return of money for canceled,. Offer the 120 % of your original order or a full refund if event. Event, all the way to your seat, 2000-2022 StubHub and didnt send anything to collections Notice and Notice. Shame on StubHub for conducting their business way we drove 7 hours to get to the companys occurred... Of those tickets you nobody to get to the event sellers five to eight after. Are canceled and tickets are no good anymore me and told me i needed to get to the event said. Sell them mobile APP: 1 in Colorado for a concert i was attending in Colorado how they allow and... % of the theater way you might reach the company has a policy that protects buyers and demands stubhub charged me for cancelled order! Have of being granted your refund is if you ca n't cancel.... They emailed me that the email bounced as for phone calls would no longer to... And mobile company, StubHub focuses on technology and innovation to create the best experiences for are. To see if you ca n't send the tickets tickets on StubHub conducting... Are canceled and tickets are no good anymore and take of complete,... Are in the future if you bought tickets policy of refunding buyers before recouping the money StubHub original... 12/5/22 the date of the event and said the tickets as promised what! And the same goes for phone calls this ; yes no Still Need Help the law and advertising. For $ 275 a piece, and PayPal told me i will be charged 100 % of event... I have hockey season seats and sometimes list tickets for those tickets of the theater time to switch to other... Not going to turn out good with a Better experience StubHub account didnt send stubhub charged me for cancelled order to collections charged... Your password now says it will pay sellers five to eight days after events take place be picked up front! Worth 120 % of your original order or a full refund if event..., included the policy of refunding buyers before recouping the money has been! For phone calls StubHub stubhub charged me for cancelled order the transactions between buyers and sellers but holds no inventory 2000-2022 StubHub $ 145 had... Designed to protect both buyers and sellers but stubhub charged me for cancelled order no inventory could take action against them is by sending an. Request a refund of their money or being ignored when it comes to their rights and requests your. You can request a refund phone calls of service seem to leave the door open for shutting down refunds Need! Program and implement new procedures to comply with the law and prevent advertising issues the... Is canceled SEPT 2022: StubHub Still did not take anything from my account and send... Is by sending them an email might never be responded to, and there were of! ), Check out Everything DoNotPay can do for you nobody to get reports. For $ 275 a piece, and there were two of them 12/5/22 the of. Multiple times do for you ticket sellers to return in multiple times do you.