EXE. return; if (filter.getFilterReadOnly()) eval(ctrl + acRequest(null)); There are some hacks you can try though. Ive updated the code above with fixes that should make this compatible with the latest ServiceNow releases. df_uat_tcycle_serversg_filter.reset(); In Calgary there is a new feature where they now give us the ability to assign client scripts and UI policies at the RITM/Task level so we would not have to set the write role to admin for our variables. Its Awesome. Mark, you are once again awesomeI had to modify your script slightly to allow me to set the filter on multiple list collectors in the same variable set (4 of them in this instance), and I came up with this Catalog Client Script: This is great help, this is working perfectly for me thanks a for sharing such codes . Is email scraping still a thing for spammers. I would give it a test in a ServiceNow demo instance and potentially contact ServiceNow support to take a look. In his case he was trying to use a "date" variable on the main form, and then allow many things to default to that date and allow that date to be different if need be. Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. You can un-comment the lines in the script posted above to hide the filter which essentially makes it readonly. In this example, only if it . It would gather the sys_id of the storage box CIs and pass them back to the client. Because of this, group type values are actually sys_id values rather than the label of the group type. Youre on the right track. just tested it on demo, (dev laptop item). Here's how you can toggle the display of the help text for variables in your service catalog. Is it ethical to cite a paper without fully understanding the math/methods, if the math is not relevant to why I am citing it? df_uat_tcycle_serversacRequest(null); But it is working while loading the form, but after entering value in the variable the list is showing all the results.. Group types are actually individual records stored on the group record in a list field. S. ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Is there a way to make this client script run under a different context rather than the current user? How can I get the value of another variable into the filter? Alternatively, just export the vars in your original file, then source "$HOME/variables.txt" and the work is already done. Any suggestions? var form = typeof g_sc_form != undefined ? Many thanks, Merry Christmas 2. v_year1 = wa_var . Connect and share knowledge within a single location that is structured and easy to search. On-demand functions will only work if you make sure that the name of your script include matches the name of your function EXACTLY! getControl actually isnt available there. Applications. I use this script for fix a filter on list collector and hide this filter. Selecting Run Filter does not work. None the less, from the looks of discussions on Community others may be interested in a work around for the DOM restrictions. window[collectorName + acRequest](null); To: Now i want to reset a filter in this way..if I select a Server, the list_collector of StorageBox should not have the StorageBox that already has a relationship with the server. Should I include the MIT licence of a library which I use from a CDN? So Im returning to this thread a little over a year later trying to find the answer to how to do this asynchronously only to find my own answer here showing how to do it in a way that isnt actually work for me (at least anymore, maybe it was at the time?). Heres a community post that lists an example that might move you a bit further along. Am I being scammed after paying almost $10,000 to a tree company not being able to withdraw my profit without paying a fee. Ive run into an issue. That whole page isnt really customizable at all. ServiceNow newb here. Weve found that the .style.display properties that suppress the filter widget elements was broken somewhere between patch 5 and 10. You can also view the icons within. var filterString = osLIKEwindows; The javascript: prefix is the same, but you need to reference your Script Include function instead of the business rule function. Can I use another reference qualifier and I'm just not thinking of the right query to run or would this require something like a catalog client script. Hi Brandon or Yeny, would greatly appreciate if you could share how you were able to achieve this. Im not positive but I believe this works as well (seems to be working for me) and leverages Prototypes function for waiting for the DOM to be loaded: Thanks John! And you could potentially set up ACLs to hide the data you dont want to be seen too. *Read the value of variable which used has entered on sel. read help set to understand what it's doing. The GlideForm API provides methods to customize forms. Im using it on that build in my personal instance. You may like to know that you can add no_filter in the attribute field on the list collector to hide the filters now. This script came out of the following conversation on the community Slack (or Discord; I forget): I am looking for a way to generate sys_history_set records for a given task, without the user having to actually visit the task. The odd thing is that it is only impacting several of our forms, not all of them that use this client script. Install the ATF scoped application (to give you a form with a MRVS and other variables). Has Microsoft lowered its Windows 11 eligibility criteria? You can only see the display value in the list collector. In this particular use case, I would think we wouldnt need the entire page (including images) to load. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. WARNING at line 9: Missing semicolon. I have field with User sys_ids comma separated, how to select these users in list collector on Client Script. Thats where your filter magic has helped. Privacy Policy. There is a list collector variable on the form that should only display values based on the auto populated variable. This is a form that a manager requests (exp limits, permission on applications , etc.) Im assuming that after I get this script correct Id just need to create a dynamic or advance reference qualifier on my assignment group field (ie javascript: u_INC_FilterAssignmentOnDisableTrigger) am I right? Install theATFscoped application (to give you a form with a MRVS and other variables). HI, Hiding Multi-Row Variable Set Variables - Support and Troubleshooting - Now Support Portal. Is there a way to sort the filtered list? Just make sure you set the UI type field on the client script form to Both. Has the term "coup" been used for changes in the legal system made by the parliament? In Firefox and IE, the list collector just always says loading. you may want to just use set -a; . Something like this should work. Unfortunately not good news from SN. San Diego. If you can set it up in demo so that I can see the issue then I could try to take a look there. Categories. What changes do i need to make in your script? Ive updated the article above accordingly. Can I change reference table on B based on value in A? The fact is, almost every single ServiceNow customer who has done a service catalog implementation and used a list collector variable uses a script like this. Here we created a new choice with the following. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Mark- is there a way to restrict the values returned form the filter to unique values? Thanks for contributing an answer to Stack Overflow! function onLoad() { Now that we are here, lets sort by the Incident table. Hey Mark, thanks for the article Im trying to do this exact thing create a Script Includes to use as a reference qualifier and Im having issues, can you help? I originally wrote this before the prototype library was widely used in ServiceNow. Well done. sandy. At what point of what we watch as the MCU movies the branching started? Hi I have a problem: I call a Script Include in the assignmnent_group field of the incidents but unfortunately I found the same call also in the assignmnent_group of Changes and Problems. You would need to use a completely separate field to do that. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! All works for me, but the filter does not run. The article above has been updated to reflect these changes. It should work. }); I have populated some categories in addition to the out of box categories included with Madrid. I know there is no list_collector variable in form, I have 3 option slushbucket, glide_list and field_list. Previous items stay in Right hand side of LC This also works for Service Portal! in Bex *Check for Step 2 (After user gives inputs on selection screen) CHECK i_step = c_after. (The newValue comes from another variable from the same item when the user selects it from a drop down value). g_form.setDisplay(collectorName, true); Thanks for contributing an answer to Unix & Linux Stack Exchange! You cant really make it truly readonly, you can just hide the filter when you dont want it to be modified. Ive provided a second example above that shows you how to do that. I am using task defination table and cannot override dictionary entry value. But Anyone have tried to hide this filter on Fuji ? Up until recently, the only way to get Advanced Reference Qualifiers to work was to create a global business rule to run the qualifier script. See this post for details. Do you have any idea why? I am trying to make a filter to select only Windows computers which are referenced in the Catalog item. eference qualifiers are a powerful tool that every ServiceNow administrator and consultant should have in their tool belt. They are able to set the variables in the variable set mandatory, but that does not prevent the end-user from submitting the request Loading. I have created a table and it has only one column. 1) After logging into your ServiceNow instance, let's first add a new Item into our Service Catalog. In this article Ill show you how this can be done using a common example of filtering the Assignment group to display only groups for the Assigned to value. ./vars executes the files and loads the variables. I've updated the article. Reference Qualifier. i also have a script file to load these variables. I have to go in, re-do the filter manually and run. Hi Peter, Can this be used on a Service Catalog variable? The post Certified Diversity Recruiters appeared first on Crossfuze. If your variables already have a relationship To start off, figure out if your two variables already have some sort of relationship. I have managed to get the filter set, however it will not run automatically. Aha, gel(YOURVARNAMEHERErecordpreview).hide(); worked!!! Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. While we will be using the Advanced type of Reference Qualifier in } var filterString = u_tomcat_group=799d6e58206705486fc1cca07d6f3232; //Find the filter elements Find centralized, trusted content and collaborate around the technologies you use most. Subscribe to get the latest news, events, and blogs. How to extract the coefficients from a long exponential expression? Check out the updated article above for Service Portal-compatible scripts and let me know how it goes. It didnt like running synchronous calls at the same time so we wrapped the window[] lines in a setTimeout function in one of the client scripts like this: setTimeout(function(){ FWIW, this was only working for me in Chrome. Unfortunately I think youre stuck with what you see in that filter. These APIs may change in the future as they are not documented or supported calls. Is this the area wher it can be done. Great Article. After that's created we can set the preference with a client script. ` Would the reflected sun's radiation melt ice in LEO? You should be able to hide the information below the list collector in a client script like this, If that doesnt work, then you can customize the fields below a slushbucket for that table like this The 'javascript:' prefix is the same, but you need to reference your Script Include function instead of the business rule function. I create a request for Server-StorageBox and once the request is fullfilled it will create a relationship in a table. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Because of this, if you run the script onLoad, the functions might not be available at the time the script runs. Good question. when i execute the script file, my first variable gets loaded, while the second doesn't: it's because after loading the first variable host, it doesn't remember its value to use for setting the second variable index. Go to the Dictionary Overrides related list Finally, you dont have to do the reset() call, since setQuery does that itself. "$HOME"/variables.txt; set +a. ucla environmental science graduate program; four elements to the doctrinal space superiority construct; woburn police scanner live. / servicenow catalog variable types. window[collectorName + g_filter].setQuery(filterString); You could add an alert message to your script to make sure its running in all places. What are some tools or methods I can purchase to trace a water leak? However, on this new item we are building we have run into an issue, when the list collector variable has write set to admin, when a non SN admin fills out the request, the filter will not apply. In Chrome, only 1 of the list collectors is being filtered (the last one to be called). With no further ado here's how to test and set this up if you want to see it in action. nameOfCollectoracRequest(null); We found that this script doesnt always work in Geneva. I guess there should be some additional options or parameters to pass to make it (export ?) It assumes that your List collector variable is named configuration_items. function filterSlushbucket(ctrl, filter) { No, you cant. Can you please help me as I cannot make dictionary changes. On the define relationships form for CIs, I am interested in being able to make changes to the choice list in the filter when the class field is choosen. filter.setReadOnly(true); filter.glideQuery.parse(); if the assign_to field is not empty then tree_picker=false. The following Catalog Client Script can be used to set the default filter value for a field and optionally remove the filter completely. Older builds didnt allow you to uniquely identify list collectors by variable name. Since Script Includes now allow you to use On-Demand functions, your script is identical to the one you would use in a global business rule. The form loads and you see the values in the filter, but there are no results. You can send a copy of your script then well check the problem. RV coach and starter batteries connect negative to chassis; how does energy from either batteries' + terminal know which battery to flow back to? If the string represents an expression, eval () evaluates the expression. Click new and specify the table you want to override, in your case the Incident. These methods are used to make custom changes to the form view of records. //Reset the filter query Id like to keep the client scripts at the item level because Im using the variable sets on other items. Hey April. Since the launch of Jakarta release, Service Now has introduced a dynamic reference qualifier field on the List collector variable and you dont have to create client scripts for the same. To work around this issue, you need to tell your onLoad script to wait before setting the filter. The first piece is the 'Reference qual' field value on the dictionary entry of the reference field (Assignment group in this case). This tool adds to your system, a Variable Set.This variable set contains a catalog client script, but no actual variables (this is expected). i know, but my actual file is too big and filled up with variable definitions, that i want to, as an aside to your aside, one should only use curly braces for two things: disambiguation between a variable's name and other coinjoined text, Setting a variable whose value depends on another variable, The open-source game engine youve been waiting for: Godot (Ep. The solution described in this article can now be accomplished using the 'setLabel()' method.To ensure that you are compliant with the latest functionality in ServiceNow such as the Service Portal, be sure to use the methods described in the Mobile GlideForm APIs. Then when you are opening the MRVS via the "Add" button, it invokes the "default value" script which reads it. Youre right, thats much easier! //Redisplay the list collector variable When the Category changes, the Sub Categories are populated as they should. Does Cosmic Background radiation transmit heat? That sounds like the typical response from an inexperienced support person who doesnt understand how customers actually use the system :). This uses user preferences to solve this issue. Is there a way to filter collector variables post-submission, say , on the RITM or the catalog task? The function itself is working asynchronously?? The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. I am expecting to get all value from the table in available section. Select the trigger or an action to see the available variables in a new column. In my testing it seems to work fine on a Helsinki instance for me. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Do any one has idea where I am doing wrong. The following catalog client script will show the help text for the 'caller_id' variable automatically when the catalog item form loads. The options as I saw them were these (none of these work); After talking about these options it was really clear that there should be another way. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. You can also view the icons within. In JavaScript, dynamic variable names can be achieved by using 2 methods/ways given below. We have an issue where we used this script to set the filter to active on loading the field and it was working great prior to Berlin. I have a question that maybe you can answer. Note that the variable name shouldnt be confused with the variable label (you are probably already aware of that though). Making statements based on opinion; back them up with references or personal experience. We would like to show you a description here but the site won't allow us. IF ( (var1 = 1) & (var2 = 0)) newvar=0. I have a record producer screen that has 3 list collector variables on it. I cant seem to find the sys_id in the variable editor for the list collector Do you happen to know a way to get this? //Find the filter elements Ive also re-written the code so that you only have to type in the list collector variable name one time per script. But the same is not working when we upgraded to Helsinki. I had to make 2 different script inludes to cater each. var collectorName = computer; PTIJ Should we be afraid of Artificial Intelligence? The use of the Event.observe to watch for window.load is not supported in the onLoad client script and should not have been used in this way. The intention of this is to make the experience a little bit better for end users of the system but it also means that you, as an administrator, have to learn a few new tricks to deal with those differences. Letting users select categories may be specific to the scope of the clients work. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. I didnt try getDisplayValue. thank you, In there something always bothered me. Thanks to Ruth and alli for helping to point out a problem with the script above. With that upgrade we will start using the Service Portal instead of the ESS (CMS) portal solution we currently use. I dont know of any way to make client scripts run in a different user context, but I think it should still work. The best answers are voted up and rise to the top, Not the answer you're looking for? It actually looks like they refactored their scripts a little bit and either missed a variable, or changed something about how it works (we no longer have a Fuji instance to compare to), but the end result is that we have to also set the query property on the filter object to get it functioning again. I have tried this but get an error saying var_nameg_filter undefined. On the Test Item, look at the related variable set. Or would the LC take so long to render its not worth it. rev2023.3.1.43269. setTimeout(function(){ The above approach wont work consistently because the acRequest function is called before the callback to setQueryAsync. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. watch_listacRequest(); You'll be adding a new function in front of this one, with your logic. For those of you working with record producers and building out dynamic pages, you may be aware that this can be a bear to work with. You only have control over what fields appear below the list collector when you click a record. Configure the dictionary of assignment_group Im guessing thats where the problem lies. This script should eliminate the errors youre seeing (and solve several other issues I noticed). Any ideas on how to still hide the filter? The first list collector pulls in all values w/ no filter. Have you ever had the requirement to create a variable where the options change based upon another variables selection? Note that this script is designed to respond to a change of another field. Certified Diversity and Inclusion efforts watch_listacrequest ( ) ; i have managed get! ( ( var1 = 1 ) & amp ; ( var2 = 0 ) ) newvar=0 by 2... - Now support Portal the storage box CIs and pass them back to the form and. Also works for Service Portal instead of the clients work sun 's melt. Collectorname, true ) ; thanks for contributing an answer to Unix & Linux Stack!., only 1 of the group type designed to respond to a change of another variable into filter... 'S radiation melt ice in LEO so that i can not make dictionary changes widget elements was somewhere... Police scanner live ) ; worked!!!!!!!... Which used has entered on sel consultant should have in their tool belt typical response from an support... Older builds didnt allow you to uniquely identify list collectors is being filtered ( the last to. Not be available servicenow set variable based on another variable the item level because Im using the variable name to create request! Help set to understand what it 's doing there should be some options! Under a different user context, but i think it should still work create a editor!, group type values are actually sys_id values rather than the current user Anyone have tried hide... Or an action to see it in action the following the RITM or the Catalog task values in the runs... Can categorize their own tickets, else the ITIL team will categorize them after submission anyway impacting several our! After logging into your ServiceNow instance, let & # x27 ; t allow us ; if string! Builds didnt allow you to uniquely identify list collectors by variable name shouldnt be confused with the following Catalog script. Different user context, but there are no results unfortunately i think it should still work value from the of. Var_Nameg_Filter undefined testing it seems to work fine on a Helsinki instance for me, there. Script file to load remove the filter to unique values try to take a look.... Lc this also works for Service Portal-compatible scripts and let me know how it goes check for Step (... Under a different user context, but the filter, let & x27. Scripts and let me know how it goes var collectorName = computer ; PTIJ we. Only Windows computers which are referenced in the future as they are not documented or supported calls user... Of the clients work however it will create a request for Server-StorageBox and the... ( the newValue comes from another variable into the filter completely need the entire page ( including images ) load... Include matches the name of your script include matches the name of your script include matches the name of script. Them that use this script should eliminate the errors youre seeing ( and solve several other i. Entire page ( including images ) to load these variables legal system by! Answer to Unix & Linux Stack Exchange over what fields appear below the list collector and this! Represents an expression, eval ( ) evaluates the expression as the MCU movies the branching?. 'S created we can set the preference with a MRVS and other )... Out a problem with the variable label ( you are probably already aware of that though.. Filter ) { no, you cant really make it truly readonly, you to... The.style.display properties that suppress the filter query Id like to keep the client run. To work around for the DOM restrictions eference qualifiers are a powerful tool that every ServiceNow administrator and consultant have! Will not run or an action to see it in action glide_list and field_list table available. Application ( to give you a form with a client script might move you a bit along! X27 ; s first add a new function in front of this, group type these APIs may in... Screen ) check i_step = c_after news, events, and blogs ( ) evaluates the expression help text variables... Really make it truly readonly, you cant the name of your function EXACTLY script fix! What are some tools or methods i can purchase to trace a leak... The string represents an expression, eval ( ) ; we found that the name of function..., look at the time the script posted above to hide the does. ; i have tried to hide the filter manually and run select only Windows computers which referenced... Populated variable is structured and easy to search connect and share knowledge within a single location that structured... Form view of records in demo so that i can see the values in the filter, but the,... Script posted above to hide the filter when you click a record of the help text for in! Seeing ( and solve several other issues i noticed ), gel YOURVARNAMEHERErecordpreview. Test in a 2 ( after user gives inputs on selection screen ) check i_step = c_after - support. Thanks, Merry Christmas 2. v_year1 = wa_var no further ado here 's how select... Box CIs and pass them back to the form loads and you could potentially set ACLs! Entered on sel hi Brandon or Yeny, would greatly appreciate if you send! Tickets, else the ITIL team will categorize them after submission anyway MCU movies the branching started has updated! This be used to set the UI type field on the auto populated variable the future as they.... The group type already aware of that though ) s how you can un-comment the lines in the task... Can add no_filter in the list collectors by variable name and hide filter. Respond to a change of another variable into the filter text for in... Names can be used on a Service Catalog variable your ServiceNow instance, let & # x27 s... Now that we are here, lets sort by the AIRS Certified Diversity and Inclusion efforts, and...., can this be used to make it ( export? by name! That it is only impacting several of our forms, not the answer you looking! Can categorize their own tickets, else the ITIL team will categorize them after anyway. '' been used for changes in the legal system made by the parliament posted above to hide filters. Of another field it to be seen too it readonly for helping to point out problem. Catalog client script form to Both based on opinion ; back them up with references or personal experience is... ( CMS ) Portal solution we currently use render its not worth it only impacting several of forms! Troubleshooting - Now support Portal Linux Stack Exchange already have some sort of relationship a form with client... Would need to make custom changes to the doctrinal space superiority construct ; woburn police scanner live the AIRS Diversity! Named configuration_items would greatly appreciate if you can just hide the data you dont want to! The ITIL team will categorize them after submission anyway item level because Im using Service. It up in demo so that i can purchase to trace a water leak thanks for contributing an answer Unix! The default filter value for a field and optionally remove the filter widget elements was broken between... In list collector just always says loading want it to be seen too the restrictions. A drop down value ) Recruiting team is 100 % Certified by parliament., say, on the form that should only display values based on opinion ; back them up with or..., servicenow set variable based on another variable sort by the AIRS Certified Diversity and Inclusion efforts filter, but think... Dev laptop item ) been used for changes in the list collector just always says.. Fullfilled it will not run automatically the assign_to field is not working when we to. Override dictionary entry value your function EXACTLY that it is only impacting several of our forms, the! Down value ) supported calls of Artificial Intelligence values based on value in a variable editor, only of..., not the answer you 're looking for you 're looking for a second example above that shows you to... The system: ) used for changes in the script runs remove the filter manually and run anyway! If ( ( var1 = 1 ) & amp ; ( var2 = 0 )... Item into our Service Catalog variable scanner live be achieved by using 2 methods/ways given.! Bex * check for Step 2 ( after user gives inputs on selection screen check... `` coup '' been used for changes in the future as they should think youre stuck with you. To create a variable servicenow set variable based on another variable the problem lies actually sys_id values rather than the current user collector and hide filter! Request is fullfilled it will not run automatically, permission on applications, etc. letting users categories... So that i can see the values returned form the filter to select these users in list variables. You can set the default filter value for a field and optionally remove the filter with that upgrade will... Merry Christmas 2. v_year1 = wa_var do that to see it in action make... But Anyone have tried this but get an error saying var_nameg_filter undefined entry value defination! Your script several of our forms, not all of them that use this script for fix filter... List collectors by variable name shouldnt be confused with the following Catalog client script can be done ). Setting the filter manually and run around this issue, you can answer (,... 2 methods/ways given below Inclusion efforts the default filter value for a and... The last one to be modified, & Belonging Training, GlideDialogWindow: Advanced using. The vars in your script then well check the problem currently use box categories included with.!