Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. - ONLINE ASSISTANT 247 365 days a year Assistance with locating answers on this site crdito para los pagos recurrentes. Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. We are not liable to you or to any other person for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. The icon below will link you directly to Securus. Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. A customer service representative told me that the Securus policy prevents customer service from offering refunds or account credits for dropped calls to a cell phone line. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. The Direct Bill account holder will be required to pay the amount due before the Direct Bill account will be unblocked. cada transaccin. What can I do? You acknowledge and agree that there is no such thing as perfect security. Law Firm and Lawyer Communications Privatization. Small Claims Court. We have implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. Account blocks are released periodically throughout the day, so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. A correctional facility will normally limit a Recipient to owning and using only one Tablet. Internet Service Provider (ISP). You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). Video sessions are scheduled in advance according to the communication hours and policies of the specific correctional facility. Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. You will be required to provide us with certain information to use our Messaging Solutions. For service inquiries, please visit our website at www.securustech.net or call 1-800-844-6591 (main support) or 1-877-578-3658 (Video Connect Support), System Requirements and Setting Up an Account. breaches or violations of these terms or other incorporated agreements or guidelines; requests by law enforcement or other government agencies; a request by you (self-initiated account deletions); discontinuance or material modification to our website (or any part of our website); unexpected technical or security issues or problems; activity by you that is objectionable, obscene, harassing, threatening, abusive, inappropriate, fraudulent or illegal or that constitutes a breach of this contract or any other contract between you and us. AdvanceConnect account holders do not receive billing statements on an AdvanceConnect accounts unless there is a negative prepaid services account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. Thank you for your detailed and amazing review! In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. We refer to these products and services as our Products. August 31, 2022, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. The Product-specific terms and conditions included here are: Mobile Text Alert and Notification Service. Payments sent via mail may take seven to ten business days to process. We will, however, always post the changed terms on our website. Usted puede autorizar a Securus a almacenar la informacin de su tarjeta de THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. Should I fund anAdvanceConnect account or a SecurusDebit account? Searching Frequently Asked Questions. What do I do if the Securus app wont open? of the last call received. Serve, Facilities & This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone Press 1 to accept agreement or 2 to decline. We are not responsible for delays in delivery due to the actions or decisions of the correctional facility or other events that are beyond our control, including shortage of materials, labor strikes, transportation failure, lockdown, correctional facility disruption, inclement weather or acts of God. We may make improvements or changes to any of our Products, to our website, or otherwise, at any time without prior notice to you. Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. We are unable to send a text message to landlines or computers capable of receiving text messages. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). Please contact GTL for a refund of deposited funds and open a Securus account. *Fee amounts that are shown above are standard pricing. For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. Direct Bill account holders have two years from the date of the last call received on the Direct Bill account to request a refund. If the correctional facility refuses to distribute a message or media attachment to an incarcerated individual, then no refund or replacement postage will be given. We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. How does an inmate get a refund in the Securus Debit account once they are released? Can I make a deposit to their Securus Debit account? You may not decompile, reverse engineer, or otherwise attempt to derive computer source code, underlying ideas, algorithms, structure, or organization of any of our Products. You can look up these costs on our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). To request a statement older than 90 days, account holders can email us with the request for a statement. Refunds are processed within 60 days after your request is received. When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). for any law enforcement, jail/prison management, investigatory, or other purpose. They assist agencies with education and service requests as well as break-fix requests for telephone, video sessions as well as tablet and kiosk solutions. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. Al almacenar su informacin de pago, usted puede PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. crdito o dbito identificada anteriormente por los ltimos cuatro . you may call the Securus Technologies, Inc. We refer to the computer tablet and each of these accessories together as, the Tablet. Learn more about signing up for inmate calls using our inmate calling guide. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? Under no circumstances will we be responsible to you for any charges, costs, fees, liabilities or damages that result from (i) any action or inaction by us under this provision, (ii) any loss of confidentiality of your account or password or (iii) any unauthorized access to your account or use of your password. If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. If a breach of your personal information occurs, we will notify you promptly, as required by applicable law. You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. We offer you a range of communications and payments products and services. For eMessaging and Email, if you transfer stamps to an incarcerated individual, they are owned by the incarcerated individual, they can only be used by him or her, and they will not be refunded. The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. NEW! Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. Informal Dispute Resolution. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. Securus Calling Subscriptions may also be available at participating facilities. Dallas, TX 75265-0757. Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. TextPay for AdvanceConnect sends a text message when your account runs low. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. What can I do? Charges may apply in the future, but we will provide you at least two months advance personal notice. Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. We reserve the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. Message and data rates with your mobile phone carrier may apply. Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time? 2. You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. Securus Technologies is a U.S.-based communication provider for incarcerated persons. Credits will not be given for any sessions once the scheduled session time has begun. For more detailed information please visit our website and click on the applicable location (such as state and/or county name) to see hours of operation, price, and the location of communication centers. provey a la Empresa para mantener en el archivo de su cuenta. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. How do I add another inmate to my account? These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. You can add multiple phone numbers to an AdvanceConnect account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. Al hacer clic abajo, usted acepta los Trminos y Condiciones de If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. You understand and agree that each message and, if applicable, attached media you send will be reviewed, monitored, and preserved by us and the applicable correctional facility, and that you waive any privacy or other confidentiality rights you may have in the contents of your messages and, if applicable, attached media. For refunds or more information . This is completely optional and for your convenience in using services provided by the Company. barring of further use of our Products or website. using the Messaging Solutions to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the correctional facility; transmitting any content that infringes upon another partys intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; preventing others from using the Messaging Solutions; using the Messaging Solutions for any fraudulent or inappropriate purpose; or. Whenever you click or affirmatively indicate I Accept or I Agree, in connection with the use or purchase of our Products, you confirm that you have read and understand the applicable terms and conditions, and that you agree to comply with all of their requirements. IVR / TELEPHONE CARD INFORMATION AGREEMENT. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of our website (or any portion of our website). Are you sure you want to end this chat with the Online Assistant? Also, please change your password regularly as an added precaution. How do Idetermine what type of account to make a payment on? Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. The Contact Center is open seven days a week 24 hours per day. Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. 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