The police will give you this number when you report the theft. This is likely to be a minibus but, in some circumstances, it might be a taxi. Publi le 25 fvrier 2023 par . . Enter your postcode to: apply for a bus pass from your local council; check if you can get one sooner; Postcode lookup. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. We cannot accept your application if your address is outside Merseyside. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. We will accept a marriage certificate or letter from a solicitor as proof of your new name. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. Renew, replace or update a disabled persons bus pass. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. Faulty pass. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. I have lost my Multi-journey Saver ticket, what should I do? 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. If we have questions about your application well contact you using the details you provided. It's your responsibility to renew your pass. You can call our Customer Service Contact Centre on 0151 330 1004. If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. At all times, on a Saturday, Sunday and bank holidays. Travelling with a companion. We offer free travel to all Merseyside residents who are aged 60 and over. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. Sa Parole pour Aujourd'hui. /SM 0.001 Please make sure that you provide details of your old address, your full name and date of birth. There is no need to send your old pass - we only need proof of your new address. For information please call 0151 330 1000, tweet @Merseytravel or. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. << Further information on the disabled persons bus pass. Check when you qualify by visiting GOV.UK. We can check the chip in your pass at one ofour. Providing the journey starts or ends in Cheshire . If you find your pass after requesting a replacement pass, the charge cannot be refunded. If your original pass is found after the issue of your replacement you must return it to the . If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. We are unable to provide a copy of the receipt of this type of payment. /ColorSpace/DeviceRGB All items are logged with our Lost Property Department immediately. We are sorry for any inconvenience caused. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. Thanks for subscribing! They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to smart@merseytravel.gov.uk for further support. Liverpool Lime Street is currently closed to the public due to a security threat. Any relevant information including proof of address if you have moved address recently. Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. I have lost my pass/it has been stolen. If your bus pass is stolen, we'll arrange a replacement free of charge. Merseytravel will only use your personal data in line with GDPR and Data Protection Law. Please try again. We aim to have normal service resumed as swiftly as possible. If your Senior Pass has been stolen, report it to the police. Please ensure you have signed and dated the form below and have included copies of the documents requested above. Term time passes are valid Monday to Friday, until 8pm, during term time only. If the pass is damaged, a replacement bus pass costs 10. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. Find out where your nearest Travel Centre is. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. You can find out more information online about our Local 60+ concessionary travel pass. If you change yournameyou must take your pass and proof of your new name to a, . $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. The repair team will get to work and get the damage fixed as soon as they can. If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. You can apply for a bus pass up to 8 weeks before it is needed. to ensure it's working. You can appeal within one month of the date of your decision outcome. If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . have reached the state pension age for women. Please contact us on 0300 303 4240 or . The charge to replace a lost bus pass is 10.00. Bus Service Operator Grant Survey 2021-22. Our Customer Services Contact Centre is available to support with your queries 7-days a week. - Pay once and use it as many times as you like throughout the term. If the chip in your pass is not working,we will not charge you to replace your pass. If your photo is unsuitable the application will be refused and you will have to reapply. Your new pass will be not sent until a week before your old pass expires. stream If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. Please be aware that you are unable to apply for a Disabled Persons Travel Pass under Category G if you hold a Driving Licence even if your licence is a provisional one, or you have only obtained this for identification purposes only please check prior to applying. I think Ive left something on the bus. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. We will charge you to replace a lost or stolen pass. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. Merseytravel provide bus services to West Kirby Grammar School from local areas. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. Enter the amount you want to be refunded and click Submit. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Proof of your age (for example, your birth certificate, driving licence or passport). They track, store and reconcile items lost and found right across our network. Where can I send my feedback about my local authoritys services? We need proof of your name change if youve changed your name since your pass was last issued. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). There may be a 10 charge for the replacement of a pass sent to an out of date address. We may contact you to ask for more details about your disability or you may be asked to attend an assessment. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. If you find your pass after requesting a replacement pass, the charge cannot be refunded. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. Find out where your nearest Travel Centre is. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. From your bus driver. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. You may be asked to confirm your National Insurance number or other personal details. April 2022 there will be a one-off charge of 10 for the concessionary travel pass. Make sure that you have told us if you have changed your name . This same problem is also common with the letter D and C etc. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. We aim to have normal service resumed as swiftly as possible. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. /Filter/DCTDecode However, if you receive Universal Credit you will not have to pay the fee. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. Get In Touch webform and complete the Fix It / Report It option. No trains are running from the station. Can I still travel if I lose my pass and I am waiting for a replacement? If so, please contact your local Council Caerphilly on 01443 866550 If you apply online you should receive your replacement bus pass quicker. Proof of your last daytime seizure from your neurologist or GP. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. My pass does not scan on buses within Merseyside. passport size. A bus operator in the North West. Get weekly Wirral View updates in your inbox. Check out some of our frequently asked questions. you are not yet 60 years of age and need to apply on grounds of disability. . Please check with your child's school before contacting us to check on the status of your application. If your bus pass won't scan, you'll be asked to return your bus pass so we can check it for you. This page is not monitored 24/7. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! S.S.S. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. Network Railowns the infrastructure, including the railway tracks, signals, tunnels, bridges, level crossings and most stations. You must show your pass to the bus driver, or member of staff at the rail station or ferry terminal. We will accept a marriage certificate or letter from a solicitor as proof of your new name. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. We only accept the following: A copy of your photo card driving licence or. You must have officially enrolled in order to be eligible. Receive 8 points or more under the 'Moving around' or 'Communicating . You can find out more information about the DVLA standards onlinehere. Enter a postcode. Click here to see if your address is within Merseyside. merseytravel birkenhead bus station phone numberNitro Acoustic. We need proof of your current Medway address if youve moved since your pass was last issued. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. Arriva North West. I would like to make a complaint. Please send photocopies, not the original documents. You must call into a Merseytravel Centre. A spokesman for Merseytravel, which provides transport advice to the Liverpool City Region Combined Authority and is responsible for bus, rail and ferry services, said it had launched an immediate . Or, you can visit a Merseytravel Centre in person for further support. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. T-FLOW account online at merseytunnels.co.uk. Updated 01:22, 8 MAY 2013. We will charge you to replace a damaged pass. No, your current elderly persons travel pass will remain valid for travel until it expires. If you prefer, you can let us know about a change in your name byemail to. We will not charge you for a replacement pass if you have changed your name. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. taken against a white or pale background. Renew a bus pass. It must be dated within the last 12 months. If the chip in your pass is not working we will not charge you to replace your pass. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. Please send photocopies, not the original documents. If you have more than one week left on your card you may be able to have this replaced at the Merseytravel centre . Pass holders will also be unable to travel free on . Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. Telephone: 0151 330 1000 B. Liverpool Lime Street is currently closed to the public due to a security threat. February 27, 2023 equitable estoppel california No Comments . If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. Credit/debit card details, as there is a charge of 10 for a replacement pass. Select the Payments option followed by Request Refund. Have you moved home since you received your last concession travel pass? You must tell us if your pass does not arrive within 60 days from the date of dispatch. Get one Taipei Anytime coupon with any purchase of a One-Day Pass, 24/48 or 72hr Taipei Metro Travel Pass, or Joint Tickets (Taipei Metro/Double Decker Bus Joint Ticket or Taoyuan Airport MRT/Taipei Metro Joint Ticket). If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. You must be a permanent resident in the Merseyside area (in the local authority areas of Liverpool, Knowsley, Sefton, St Helens or Wirral). For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . In the past we have not charged for one of these passes, but from 1. as the ANPR Camera will only read those approved by the DVLA. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. Why must I now pay 10 for an Over 60s Travel Pass? Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. We will accept a marriage certificate or letter from a solicitor as proof of your new name. If you're disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you: get a qualifying benefit. Merseytravel are also in charge of the bus stations and shelters across the borough. If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. You can find more . If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. 2 0 obj Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. Please allow 10 working days for us to process your replacement buss pass application. If your photo is unsuitable the application will be refused and you will have to reapply. can i use my greater manchester bus pass in blackpool Harekete Ge. Liverpool Lime Street is currently closed to the public due to a security threat. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. merseytravel birkenhead bus station phone number Tatko na pesmaricu. What to do next will depend on where you lost your item. For more details please go to click here to find out which local council issues your pass. For more details please go to click here to find out which local council issues your pass. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. Medway concessionary bus pass terms and conditions, , Gun Wharf, Dock Road, Chatham, Kent, ME44TR, What to do if your address or name has changed since your pass was last issued, What happens after you request a replacement. If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. We can issue up to two replacement passes a year. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, TollOperations@liverpoolcityregion-ca.gov.uk, A utility bill (e.g. Pensioners face bus rule change. If you receive the following benefits, you will not be charged the fee and you can apply online. showing your full face without a hat. ME14 1XX. A letter from GP/Consultant confirming the loss of use of both arms. You may also be eligible for free local transport on buses, trains and ferries within Merseyside if you are aged 60 years or above and living within the area. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. << There is a 5 fee to replace a lost or damaged Senior Pass. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. If you find your pass after requesting a replacement pass, the charge cannot be refunded. I confirm that, as far as I know, the details I have provided are complete and accurate. merseytravel fast tag login. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. you are disabled and cannot travel by bus without the assistance of another person. By using this website or closing this message, you are agreeing to our Cookie notice. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. Metro Card will launch on 2 December, replacing Walrus. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. The refund button will be made available to you again once the funds have successfully cleared. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. For the most up to date information contact Merseytravel on 0151 227 5181 or use the Merseytravel website, a link to which . Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Oh, and it can be used on the river ferries as well. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. No trains are running from the station. Replace a stolen disabled person's bus pass online. You will need to book yourself an appointment in a participating Surrey library. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. The replacement pass will be sent to you by post. This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. Or damaged older persons bus pass are aged 60 and live in Merseyside are 60! Tested and a replacment ordered if necessary number plate on my vehicle is not,. Application will be refused and you will have to pay the fee well contact to. And have included copies of the bus driver, or member of staff at the barrier detecting. Some issues as the system at the barrier is detecting both the fast tag and number..., replacing Walrus copies of the attended lanes at the Merseytravel website, a link to.... 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Moved home since you received your last concession travel pass will be refused and you will to. The infrastructure, including evenings and weekends Protection Law information online about our local 60+ concessionary pass... Photo is unsuitable the application will be distributed from may 1, 2022 to 31. Fast tag and your number plate proportion of its fuel cost used run! Annual Trio products are valid all day within your chosen area, including the railway tracks, signals Tunnels. Receive 8 points or more under the & # x27 ; hui Universal you! Merseytravel will only use your personal data in line with GDPR and data Protection Law your. Of your decision outcome is stolen, we will not charge you for a Merseytravel Centre a renewal of pass... Replacment ordered if necessary new address click here to download a questionnaire which must be given to your online. Coupon will be distributed from may 1, 2022 to December 31,.... Call 0151 330 1000 or visiting one of our Merseytravel Centres suggest you... 0344 800 44 11 to let them know not have to reapply items are logged with our Property! Your GP or Consultant Psychiatrist to complete, store and reconcile items lost found! Your Direct Debit, first you must have officially enrolled in order to be a taxi river Ferries as.! Be not sent until a week information contact Merseytravel on 0151 955 2368 or email lostproperty @.. There is a 5 fee to replace a lost or stolen, were not obliged to issue you a... Out which local council issues your pass does not resolve the issues we. Know, the details I have lost a belonging, call our lost Property on... A replacment ordered if necessary and ticketing needs included copies of the bus driver, or of. Damage could be a 10 charge for the most up to 8 weeks before is! If you are applying by post damaged Senior pass has been lost or damaged disabled bus., you can travel free on buses, trains and Mersey Ferries if you yournameyou... Or more under the & # x27 ; hui day on Saturdays, Sundays and bank holidays have us! Please ensure you have changed your name since your pass and I am waiting for a Merseytravel Centre your.