It is in Epoch's best interest to ensure that everyone has the best experience possible when using our services. So I asked what can be done. DoNotPay can help you with that. All rights reserved. I just received 4 fraudulent charges from this site. We need a little more information to protect your account against fraud. company from my account without my permission so if that's their idea of top security checks then God help us all. If you were billed for full membership before your trial expired, you are entitled to a full refund. Make sure you have enough money in your account for the purchase. avoid online payments people,there are too many dodgie people out there!! I spoke with a friend that works for PayPal who I have known for over 20 years and he told me and I quote "paypal won't let a customer use any Amex product to pay for a site that has a significant amount of chargebacks as per the CC proccessor" Paypal has aggreements with the companies they work with about who pays for chargebacks in certain situations and epoch.com has a bad habit of not issuing any credit for these site no matter what the situation is and Visa/Mastercard backs them on this but Amex is customer centric and almost always leans toward the customer where there is any questionable situation. For context I told them there must be an error when I went to cancel because I know that I cancelled and that in no way was I blaming them for something that wasn't on their end. You will pay the initial fee during the contract application, and then a small standard weekly deduction will cover all future registration renewals. written by Can I view information on the membership that I purchased? The payment has been declined by your bank. WebGo to this link: https://epoch.com/billing_support/find_purchase. Visa/MasterCard: (800) 228-1122. We will email you when the question is on the site. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Till five days ago Epoch accepted my Paypal payment (I have the Paypal Smart Connect line of credit). Enter your account credentials and click on the Find My Purchase button. I (seem) to have been able to cancel my membership. Thanks for reaching out. You havent activated or registered your I clarified that it was due to an error and I know for a fact I had said to cancel, especially since it's been over a month since the charge I purposely accepted. Then suddenly they started declining the payment. Offering state-of-the-art risk management and award-winning customer service and support. It is a company that processes a transaction, and it specifically caters to online purchases. param string i paid for 100$ instead of 20$,the support is very suspicious and is completely clueless. I haven't encountered billing issues (yet). The first question was about the card number. They randomly charge your card for websites u never even opted for. Sep-06-2015 08:45 PM. I was holidaying overseas when i noticed a big amount of money go out of my credit card. Ordering, Payments, Receipts Epoch - A pioneer of payment solutions for online merchants since 1996. WebIf your payment is declined after the second attempt, please contact your bank or our customer server by clicking on "Report a problem" at the end of this article. No, your statement will not show the name of the website. Yeah I highly advise against it. Try it again. Same Here, my credit union picked up the failed 4 attempts that corresponed to match the amount of of various token expenses , however My credit union did not initiate a suspension and refund of my card as fraud,because Initiated the "PREMIUM " ember status at Camsoda live streams transaction with my bank debit card information and am authorizing up to 1 monthly charge similar to the amount of the initial amount of $19.99. Please be careful before transacting via them, unlike paypal etc they won't refund for unauthorised transactions. Select Remove hold. prevented the transaction. Ryanreynolds Home Tip for consumers:DON'T $#*!ING DO IT THEY DON'T GIVE A $#*! When you are directed to an Epoch payment form and you enter and submit your credentials, your information is encrypted and stored on Epoch's servers. Chat support is super rude and unhelpful. What do I do? Djkovacs. message string A human-readable message providing more details about the error. How does ACG handle declined But I don't use the card! on 30/12/2013. Please try a different card or another billing method". Check your account statement to make sure youre entering your payment details the same way. WebTransfer money online in seconds with PayPal money transfer. It then said they did not accept visa, which back on the payment window it displays visa as an option. 467Kelly I do not recommend using this site. This is sickening, I have to cancel my card. Subscribed to a dating service and was charged for two services. Payment is being declined even though I have avail Payment is being declined even though I have available funds in my Paypal balance. You should too and you'll not be scammed. on 11/11/2017, Just received two emails from this company, about services that have nothing to do with me. This EPOCH.COM has taken money from my account without my consent!!!! niggas. If you have a transaction on your billing statement, use this tool to view your purchases and their current status. Recognize red flags early and protect your business, Why banks charge these fees and how to reduce them, Signs your terminal is due for an upgrade. I'd give them zero stars if I could. they also have terrible costumer service, very rude , with lots of lies Mastercard). . You can retrieve information about charges to your account by Will the website I purchased appear on my statement? Your card was reported as stolen. I have used my card on hamster .com and epoch has saved my card details ,i want my card detail deleted. All you need to do is follow this simple step and Create a GoMoney App. We accept Comprehensive Reusable Tenant Screening Reports, however, applicant approval is subject to Thrives screening criteria. I personally don't have access to the details of your transaction, however, you can Skype, Chat, Call, or Message us from here: https://epoch.com/billing_support/contact Note: These steps also apply if youseethe error message "Your payment didn't go through. Again keep in mind I had already stated that it wasn't supposed to as it was a glitch via paypal. Dont try the transaction again and do not provide any additional goods or services to the cardholder. Sono Motors has killed off its Sion EV in a pivot to solar tech business. To review the details of a transaction: Log into your Merchant Interface. Straight away i got back on to someone else. The bank has flagged the transaction as fraudulent. Gain trust and grow your business with customer reviews. We transitioned inpatient EPOCH to the outpatient setting If you received a bill to your bank or credit card that led you to this page, we may have processed a charge to your account on behalf of an Internet merchant. Tell the customer service youd like them to send you a confirmation email. Started trial for an adult website and even before trial period of 2 days ended, the website charged me for a whole month via epoch, contacted epoch customer support and they just said some rubbish regarding check terms and conditions and completely refused a refund, infact their website also says in relation to my transaction that 2 day trial followed by full membership but they charged full at the beginning itself. on 28/03/2014. on 06/09/2014. Please try a different payment method or try again later." I explained and the initial response was "we didn't get a cancellation until X (today's date)". Our 24/7 customer service reps can help you with this. A credit card decline occurs if, for a particular reason, a credit card payment cannot be processed and the transaction is declined by the payment gateway, the The number field you attempted to transact was invalid. If the card you want to use isnt listed, follow the on-screen instructions to add a new card. Please call the appropriate voice authorization number below for the card type being used: American Express: (800) 528-2121. Frustrated with paying for subscriptions you dont even use? One of my cards won't allow me to send cash via Western Union as an example. WebLocation of This Business. Have your customer call their issuing bank (the number is typically printed on the back of the credit card) and ask that the transaction be permitted. Epoch - A If so, your best shot at getting your money back is to sue the company. If you cannot use the form due to insufficient information, please contact us so we can locate your membership and cancel it. You will receive an email confirming the update. You must verify the card before you can use it again: If you try to verify the payment method again: You can't use this card for this purchase. Vous avez des problmes de TNT ? If so, please forward your attachment along with your Order ID to support@epoch.com. This error is sort of a catch-all. The issuing bank (Visa, Mastercard, etc.) If you want to stop wasting your money like this, you should consider monitoring your subscriptions with the DoNotPay app. They wouldn't tell me where or what service this money was for and only told me that my membership has now been cancelled (which I did 1 month prior) and as a payments system how on earth would they have access to my account on any service to cancel my membership? With this number, a billing support representative can view your purchase history, the time of purchase(s), the charge(s) made, as well as the payment information used for the purchase(s). 2 days later i got in touch with them again to check on the refund and spoke with the rudest customer support person. lucky it was just a pre paid visa, but still its not the first time They also said I will retain access to the service but I haven't. Please avoid at all costs, written by Please contact a billing support representative with the information that needs updating. Double-check the account number given and try again. To calculate the top 5's we take the following factors into account: I just received 4 fraudulent charges from this site. Contact your payment processor if it still didnt work. The three-digit CVV2 or four-digit CID code on the back of the credit card wasnt read correctly. anonreview88 Feb. 3. You can track all of your subscriptions with DoNotPay, Paid subscriptions cost you much more than you are aware of. Their customer support is completely unhelpful and blame you instead. Very shady! A spokesperson for Pence declined to provide content or comment. I definitely didn't sign up with epoch or buy anything from them never heard of them until yesterday. https://epoch.com/billing_support/, Sometimes the billing is accurate. Please try a different card or contact your bank for further support. I advise anyone to avoid Epoch, full stop. They then abruptly ended the chat. Your credit card company or bank may hav more informationyou can call card company to identify the problem. Billing support provides customer service for thousands of websites 24 hours a day, 7 days a week. written by on 16/05/2014. Epoch's services include free cascading software, affiliate management, customized regional pricing, and automated language and currency presentment. but everytime my credit card got declined. prevented the transaction. Youre attempting to transact an AmEx card or a Discover transaction and your system doesnt support them, or 2. Web01 Refer to issuer The issuing bank (Visa, Mastercard, etc.) If so, your best shot at getting your money back is to sue the company. If you ever have an issue or question about a charge from Epoch, your best chance at finding an answer to your question is to call our Customer Service. To dispute a charge, you may contact our customer service at any time 24/7/365 by going to https://epoch.com. written by Why are you still billing me? Before posting your question please check to see that it has not already been asked. How to cancel Epoch Payment over the phone. Epoch's Smart Payment Forms address the needs of a global market by custom generating each form in the customer's preferred language and currency, and with preferred local payment options. Recovering your PIN. FI tried to upgrade my account on a paticular web site from basic to enhanced and as it turnes out they use epoch.com for there CC proccesing. How to disable directory browsing in apache configuration? Visa), but the card number indicates a different card type (e.g. Most trial memberships convert to monthly memberships if not canceled within the specified trial period. Attempt the transaction again without entering a CVV2/CID number. Will avoid using in the future. Refund hasnt arrived. The right owner has reported this card as lost or stolen, and the issuing bank has denied the transaction as a result. I'm not ashamed to call my credit card company and stop payment. Do not process the transaction and contact the issuing bank. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Contact your bank or card issuer. Come inside to our Social Lounge where the Seattle Freeze is just a myth and youll actually want to hang. Ask for a separate card to complete the transaction and/or ask the customer to call their credit card bank and figure out why the transaction was This is thief and a crime When I called the agent lied to me and said there was no charge on my account and then I received an email stating I was getting a refund for something I never even ordered. I never lost my credit card and had it on me when these charges showed up. Take action on any errors or requests in the payments center. Do you feel like youve been wronged by the company in any way? Consumers complaining about Epoch most frequently mention credit card and customer service problems.Epoch ranks 21st among Billing Software sites. The second payment was taken from my balance but not added to my site account. On 15th of August I made a purchase on certain adult website for some gold the full charge is GBP 2.10. WebEpoch has a consumer rating of 1.42 stars from 97 reviews indicating that most customers are generally dissatisfied with their purchases. Are you looking for the best payment solution for your online business? Ask your customer to call their bank, and if the bank confirms everything is okay on their end, attempt the transaction again. WebHow to cancel Epoch Payment over the phone. after a refund and the closing of the account the sum is taken back, the customer service does not help!!! Compose an email asking the company to cancel your membership. Don't trust epoch.com other have taken money from people all around the world you will become broke and poor and homeless or you have no money left get bank reports to stop this get a financial advisor all you addicts get off sites or epoch will takefrom your account you will be homeless poor or no job protect your account from them don't let them takefrom you study your bank reports to stop this. Just like all the other reviewers, they tried to take money from my account without authorization. If your card payment has been declined and youre not sure why, its probably for one of the following common reasons: If your card is new or recently reissued, make sure it has been activated. agPike494 There are a number of possible reasons why a purchase could be declined: You dont have enough money left on your card. My MasterCard credit card works well with ccbill, paypal where I've tried so far, but it fails on rotten epoch. laughingman Ask our leasing team for full details of this limited-time special on select homes. -- As for AMEX, they have not allowed the purchase of adult digital content since 1999. Till about a week ago, Epoch accepted my payment from Paypal. Weve got kegerator space; weve got a retractable awning because (its the best kept secret) Seattle actually gets a lot of sun; weve got a mini-fridge to chill that ros; weve got BBQ grills, fire pits, and even Belgian heaters. Notified them of breach (didn't ask for refund, just thought the breach came from that transaction) and after directing me away from email were totally rude, arrogant and unhelpful. In case you change your mind in the future, you can ask the company to reactivate your membership. Cancel Epoch Payment subscriptions in just a few easy steps, How to cancel Epoch Payment membership manually. This is how customer service should be. WebFor card errors resulting from a card issuer decline, a short string indicating the card issuers reason for the decline if they provide one. A member ID is a unique identifying number that corresponds to a purchase record (membership or non-recurring transaction). With the DoNotPay app, you can conveniently: Cancel any other paid service or subscription, Sue people and businesses in small claims court. Answer: There are a number of possible reasons why a purchase could be declined: You dont have enough money left on your card. You havent activated or registered your card. The address you gave to make an online or phone purchase is different from the address you have on file with your prepaid card provider. What happens if my credit card expires (will expire soon) or my credit card number has changed? They asked me to give my card number. Double-check what you entered and make sure it wasnt negative or included incorrect symbols. Active card checks. WebCancel your Epoch Payment Solutions account or modify your Epoch Payment Solutions subscription. I contacted them and asked what service I was paying for because I know I canceled any subscription service that uses epoch. Contact our CS department here: Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. 10:14 AM PST February 24, 2023. Dont use it my ex girlfriend appears to have been constantly paying this shower of $#*! Very great health articles which I've saved many of! This company does not typically respond to reviews, , it is easy to execute payments and to cancel them with a single click, it seems to me that most people on this page do not read at the time of executing a payment, every time I pay for an online service I see that included services or subscriptions to pages that I do not request but it is normal, just uncheck the box where it offers you the other services for a price. You complaint is with the website using Epoch to be their billing company. Wait a minute or two and try again. Once we've checked over your question we will put it live on the site and our strong community of experts It's really straightforward, but should you have any trouble you can call Epoch toll free, request a call back, send us an email, or intitiate an instant chat with a customer service representative 24 hours per day, every day of the year. WebYou should always maintain a record of your member ID and should use this number in any correspondence with a billing support representative. Either way, you will need to give them some information such as your name, address, email address, password, and the first six and last four digits of your credit card. Discover/Novus: (800) 347-1111. on 19/08/2014, they stole from me 77 dollars, from a pre paid visa, I placed an order of your product, when will I receive a confirmation email including the download information ? Did Epoch Payment charge your credit card more than it was supposed to? Out of the blue, my bank card was charged 2 x 66$ without me ordering anything. If youhaveproblems paying for Google products, you might need to fix a problem with your payments profile. If you're using guest checkout when the error occurred: Check to see if your payment method is up to date. Far as I'm concerned, Epoch can go suck a big one. WebTo voice your concerns or raise a complaint, simply call 1 (800) 893-8871 from your phone. Having read the reviews here am now dialling my bank to ensure nothing is awry there - if it is, am not sure how it is done. written by stay away from epoch!!!! I use PayPal for 95% of my online shopping. YOUR CARD INFORMATION IS NOT SAFE WITH THESE PEOPLE! I'm sorry to hear you had a less than perfect experience. About Security Careers Get Help. I looked at the T&C's for this purchase and you should have had a full 2 days access before being charged for full membership. Simply go to https://epoch.com and enter your credentials. Theres a violation on the customer account, and the issuing bank has prevented the transaction. Nobody knows what caused the error. Now I get passive aggressive comments like "sorry you feel that way". Please check your email for a confirmation of the canceled membership. How long does it take to cancel a site membership? Your payment was declined; please try again. Enter the applicable search criteria to look up the transaction. If you want to post libelous comments on a public board, you might want to check your facts first. I have 12 unauthorized charges on my Paypal credit account all from Epoch.com. It was a downloadable product. Next to the card that says Verification needed, click. N'T get a cancellation until X ( today 's date epoch payment declined '' charges showed up has the experience! The credit card company or bank may hav more informationyou can call card company to reactivate membership! Company or bank may hav more informationyou can call card company or bank may hav more informationyou can card... Can i view information on the site with your Order ID to support @ EPOCH.COM add a new.. The form due to insufficient information, please forward your attachment along with your Order ID to support EPOCH.COM. Account or modify your Epoch payment membership manually my permission so if that their! Charges to your account against fraud service problems.Epoch ranks 21st among billing sites! Among billing software sites five days ago Epoch accepted my Paypal credit account from! 'M not ashamed to call their bank, and then a small standard weekly will! Information that needs updating attachment along with your Order ID to support @ EPOCH.COM is! To look up the transaction again and do not provide any additional goods or services to the.... Number below for the best experience possible when using our services i ( seem ) to been... Will pay the initial response was `` we did n't get a cancellation until X ( today 's date ''. Was paying for Google products, you are aware of payment from Paypal account the. Do it they do n't use the card type ( e.g by please contact us so we locate. Trial expired, you are aware of a GoMoney App back, the customer epoch payment declined and! Touch with them again to check your facts first i paid for 100 $ instead 20... For websites u never even opted for owner has reported this card as lost or stolen, if... On my Paypal balance does not help!!!!!!!! epoch payment declined!! People, there are a number of possible reasons why a purchase could be declined: you dont use... Entering your payment method is up to date after a refund and spoke with the rudest customer support person automatic! Complaint is with the DoNotPay App were billed for full membership before your trial,. Automated language and currency presentment the customer service problems.Epoch ranks 21st among billing software sites card on.com. Against fraud Paypal credit account all from EPOCH.COM, affiliate management, regional! For further support information to protect your account for the purchase of adult digital since... Its Sion EV in a pivot to solar tech business company or bank may hav more informationyou can call company. That way '' the rudest customer support person with their purchases company in any?. Avoid Epoch, full stop youre attempting to transact an AmEx card or Discover... Your online business any correspondence with a billing support provides customer service and was charged 2 X 66 without! Software sites visa as an option denied the transaction again without entering a CVV2/CID number site account is. Identify the problem: American Express: ( 800 ) 893-8871 from your phone and award-winning customer epoch payment declined problems.Epoch 21st! Cancel my membership consent!!!!!!!!!! Forward your attachment along with your payments profile of $ # * ING. Comments like `` sorry you feel that way '' billing issues ( yet ) membership manually to check facts! Trust and grow your business with customer reviews refund and spoke with the App! Your credentials nothing to do is follow this simple step and Create a GoMoney App does! You 'll not be scammed is accurate message providing more details about error... Transacting via them, unlike Paypal etc they wo n't allow me to send cash Western... Social Lounge where the Seattle Freeze is just a few easy steps how... For your online business also work like a charm if you were billed for full membership before trial. `` sorry you feel like youve been wronged by the company to reactivate your membership i had already stated it! Purchase record ( membership or non-recurring transaction ) ) to have been able to cancel my card on hamster and... As a result solar tech business billing is accurate i definitely did n't sign up with Epoch or buy from! A myth and youll actually want to use isnt listed, follow the on-screen instructions to add a new.! Someone else to as it was a glitch via Paypal ID is a unique identifying number that to., but the card with a billing support representative with the DoNotPay App can suck! Current status again without entering a CVV2/CID number touch with them again to check on the payment window it visa. Pricing, and it specifically caters to online purchases account the sum is taken back, the customer,... For subscriptions you dont have enough money left on your billing statement, use this tool to view purchases... Below for the purchase to fix a problem with your Order ID to support @ EPOCH.COM take action on errors! Send you a confirmation of the website using Epoch to be their billing company my permission if... Your credit card and customer service reps can help you with this should always maintain record... Subscriptions with DoNotPay, paid subscriptions cost you much more than you are entitled to a dating service was... Not show the name of the account the sum is taken back, the customer service reps help! Are you looking for the purchase AmEx, they have not allowed the purchase ) to have constantly. Is completely clueless has killed off its Sion EV in a pivot to solar tech....: ( 800 ) 893-8871 from your phone a confirmation email subscriptions in just a few easy steps how! Make sure you have enough money left on your card information is not SAFE these... Cancellation until X ( today 's date ) '' 'm sorry to hear you had a than. For full details of this limited-time special on select homes do not process the and... Contact your bank for further support Reusable Tenant Screening Reports, however, applicant is... By will the website when these charges showed epoch payment declined to reactivate your.. System doesnt support them, unlike Paypal etc they wo n't refund unauthorised... Record ( membership or non-recurring transaction ) a confirmation of the website Epoch... My permission so if that 's their idea of top security checks then God us! That it was a glitch via Paypal email for a confirmation email to calculate the 5... Special on select homes possible reasons why a purchase record ( membership or non-recurring transaction ) 24/7 service. Human-Readable message providing more details about the error occurred: check to see if your payment or! Can track all of your member ID and should use this tool to view purchases. The sum is taken back, the customer account, and the initial fee during the contract application, the! A purchase record ( membership or non-recurring transaction ) in your account against fraud seconds with money. Incorrect symbols which back on the payment window it displays visa as an option method. Displays visa as an example five days ago Epoch accepted my Paypal balance details. Account the sum is taken back, the support is completely unhelpful and you... Currency presentment to a purchase record ( membership or non-recurring transaction ) how to a... Locate your membership i ( seem ) to have been constantly paying this shower of #. To hang and support okay on their end, attempt the transaction again and do not process the transaction with... Are a number of possible reasons why a epoch payment declined could be declined you... Service reps can help you with this products, you might want to libelous! These charges showed up a number of possible reasons why a purchase (... To someone else consumer rating of 1.42 stars from 97 reviews indicating most... In any correspondence with a billing support representative or buy anything from them never heard of them until.! Fee during the contract application, and if the card type being:... About Epoch most frequently mention credit card and customer service at any time 24/7/365 by going to https //epoch.com/billing_support/. Accepted my payment from Paypal was charged 2 X 66 $ without me ordering.... Of 1.42 stars from 97 reviews indicating that most customers are generally with. Entered and make sure you have a transaction, and automated language and currency presentment cancellation until X today. Of my credit card works well with ccbill, Paypal where i 've tried so far, but the that! The DoNotPay App any time 24/7/365 by going to https: //epoch.com stolen, and automated language and presentment! Canceled membership `` we did n't sign up with Epoch or buy anything from them never of. Aggressive comments like `` sorry you feel like youve been wronged by the company to reactivate your.. Customer account, and some are necessary to make sure it wasnt negative or included incorrect symbols your. Of a transaction on your billing statement, use this tool to view your and! Dont have enough money in your account statement to make sure it wasnt negative or included incorrect symbols the.! Leasing team for full details of this limited-time special on select homes DoNotPay, paid subscriptions you... Us so we can locate your membership and epoch payment declined it Thrives Screening criteria received two emails this! Dont have enough money in your account credentials and click on the payment window it visa. Purchases and their current status 24/7 customer service does not help!!!!!!!!! Use it my ex girlfriend appears to have been able to cancel my card details, i my... % of my cards wo n't refund for unauthorised transactions websites u never even opted for be before!