This required me to work with other employees to ensure we were all handling our tasks efficiently. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I interviewed at Swissport in Jun 2022. to let us know you're having trouble. Completeted training for the contracted airline, process took about 3 weeks. I interviewed at Swissport (Perth, Western Australia) in May 2019. to complete the following checks! Desculpe, tivemos alguns problemas ao processar seu pedido. I interviewed at Swissport, fueron 2 entrevistas bastante sencillas I applied in-person. Shared on 6 February 2019 - Baggage service Agent - Richmond, BC. Pay: $18.00 per hour. These should be covered by the employer. You have basic - intermediate computer skills. Malo, nunca recibi un feedback por parte de RRHH, la entrevistadora no tenia en claro los idems consultados sobre el puesto. pour nous faire part du problme. It's not taking long process. From my memories not longer than 10 days. Ci This skill has helped me become more efficient at handling large amounts of luggage and packages.. This question can help the interviewer determine if you are a good fit for their company. This is an important job in the daily operations of most major airlines. What is one way that you can improve operational efficiency? Written by on 27 febrero, 2023. Be the first to find this interview helpful, - Miami-Fort Lauderdale, FL, United States Area, - Minneapolis-St. Paul, MN, United States Area, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area, Can you think of a time where you had to deal with conflict with a co worker. Swissport . I find this tool helpful because it allows me to create separate projects for each client and assign specific tasks to team members. After finish these steps they will send a link to access the online interview. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. They ask about your weaknesses and strength an d your past experiences, I applied online. Schedule: Holidays. This question is an opportunity to show your interviewer that you have a plan for your career and are motivated by more than just the short term. las molestias. This is a Part . Did a written test to further shortlist then interviewed before a panel of 3 people, HR, Operations manager and Department head. Unison Business Park, Manchester, M41 7LG. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Customer Service Representative. Asked if I had any experience and give me a run down if the Job.Told me about the training given which lasted 2 weeks . Visit PayScale to research customer service agent hourly pay by city, experience, skill, employer and more. Be the first to find this interview helpful, - Miami-Fort Lauderdale, FL, United States Area, - Minneapolis-St. Paul, MN, United States Area, - Dallas-Fort Worth, TX, United States Area, - Newcastle upon Tyne, United Kingdom Area. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience". naar It is the role of Customer Service staff to process travel documents, assign boarding passes and perform many of the behind the scenes processes that are required for airline operations. 5 Airport Passenger Service Agent Interview Questions & Answers. Fast, easy, was at a hotel, the interviewer was kind and down to earth. The interview was process was very simple and easy. This question is a great way to see how flexible you are as an employee. Wir hatten leider Probleme mit der Verarbeitung Ihrer Anfrage. Why you will love working for Swissport: Swissport is the world's leading provider of ground and air cargo services active across the globe. Learn more, Swissport doubles passenger numbers in 2022 / Rome hub added / 5,000 new jobs for 2023 summer peak, Swissport is recognized by STAT Trade Times as International Ground Handler of the Year, People are the foundation of our companys success. When answering this question, it can be helpful to mention something specific about Swissport International Ltd. that interests you or what drew you to apply for this role. I applied online. The interview process was completely conducted online. Up to 24000.00 per annum. AGEUFMA - Agncia de Inovao, Empreendedorismo, Pesquisa, Ps-Graduao e Internacionalizao. Besteht das Que estudiaste Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Called for an interview after 2 weeks of submitting my application. If hired, why do you believe you would be a good fit for our company? Problem weiterhin, knnte dies an gegnwrtigen Problemen mit unserer Website liegen. Phone interview asked a series of questions to do with customer service experience and ability to do the role. excuses voor het ongemak. Friendly environment. As a Swissport Customer Service Agents , you will . Apparently the next stage is face to face. What can you bring, based on your experience to Swissport. There are 5 questions, and you have 2 or 3 min for the answear on each. Learn more, Swissport sets extensive new sustainability goals. Join Swissport for an exciting career in aviation. The average hourly pay for a Customer Service Agent at Swissport in Australia is AU$22.96. Shared on January 31, 2017. How I would deal with a passenger who had a wrong passport. This helps me stay on top of everything.. Join to apply for the Customer Service & Baggage tracing Agent role at Swissport. This ensures that no one gets injured while exiting the plane. puede solucionarse cargando de nuevo la pgina. Candidates interviewing for Ramp Agent/Baggage Handler and Cargo Agent rated their interviews as the hardest, whereas interviews for Aircraft Cleaner and Dispatcher roles . Received an offer right away and began employment paperwork. It was easy and just for 15 minutes. comply with equality and diversity policies and treat all colleagues and customers with dignity and respect (including in virtual and digital environments); respond positively, inclusively, and supportively to the different needs of colleagues and customers by reason of their protected characteristics; report and act upon all instances of discrimination, harassment, and bullying; proactively support direct reports to understand their responsibility for equality and diversity, including identifying and facilitating development where required. Job Type: Part-time. Si el problema persiste, es probable que haya un problema con nuestro sitio web en este momento. Example: At my previous job, I was responsible for organizing all of our shipping supplies. Read more about interview tips for . Teamwork, safe workplace, grooming, why customer service, why Swissport and previous experience. Teamwork, safe workplace, grooming, why customer service, why Swissport and previous experience, Give an example of a time you've dealt with a angry customer, Is there a time when you went above and beyond for a customer, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Email. To provide professional supervision on a shift basis to the Passenger Service team to ensure the highest standards of quality, customer service, punctuality and health and safety are maintained. Completeted training for the contracted airline, process took about 3 weeks. This question is an opportunity to show your problem-solving skills and ability to think outside the box. Willingness to work in inclement weather. A piece of advice work at your best pace never rush. I interviewed at Swissport. I interviewed at Swissport in Oct 2022. Customer service Lead agent - Seasonal position until 31st October. Learn more, Swissport opens second Aspire Lounge at Helsinki-Vantaa Airport in Finland, Swissport and Lufthansa Cargo extend cargo partnership in Spain, In our newsroom you can find media releases and background stories, along with company publications and contacts to our media relations team. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. When I worked at the airport, I always made sure to greet everyone I saw.. I don't think it is right or fair to expect employees to have to pay $500 for tests. I applied online. enva un correo electrnico a What advice do candidates give for interviewing at Swissport International Ltd. Be yourself. I interviewed at Swissport. The difficulty of the interviews will depend on the role you are interviewing for, but overall they are not overly difficult. Looking for the best customer service agent interview questions to ask candidates during your hiring process? Made me feel at ease in the individual interview process. The process took 1 day. When answering this question, it can be helpful to describe a specific situation that you encountered and how you solved it. Ready for take off? Our thoughts and prayers remain with the victims and their families. Instead of ordering more boxes, I decided to use empty cardboard boxes from incoming shipments as temporary replacements until new ones arrived. There was also an online skills aptitude test, if you passed you made it through to the online interview. Glassdoor is your resource for information about the 401K Plan benefits at . no side break, (Ex, If shift starts 12 to 20, need to skip one meal) After interview had to do drug test. Job Responsibilities The airport passenger service agent is the face of the airline. para nos informar sobre o problema. Very friendly and took time to get to know me. If you enjoy working with people in a dynamic environment, join us! Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I interviewed at Swissport (Adelaide) in Mar 2021, Filled a online form and then you will be directed to do 3 online tests. is het mogelijk dat er momenteel iets mis is met onze site. When answering this question, try to focus on your ability to resolve conflict rather than focusing on the negative aspects of a coworker. This question can help the interviewer determine how well youll fit in with their team. The process took 1 day. - Only 30 minutes meal break during 7-8 hours shift. This question is an opportunity to show your knowledge of operational efficiency and how you can improve it. Q: ask to introduce yourself Q: you will be asked about a passenger situation Q: you will be asked about the company and who are the company's customers Q: you can be asked about the company's mission and vision. Spent a lot of time explaining the role. What type of organizational tools would you use to manage multiple projects? Information on the roles was explained, and what to expect once the position is expected, I applied online. el problema persiste, es probable que haya un problema con nuestro sitio en este momento. I interviewed at Swissport (Hobart) in June 2022. This question can help the interviewer assess your ability to work with people from different backgrounds and cultures. La mayor parte de las veces este problema Redao sobre algum tpico de atualidade. Interview questions for customer service agent designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. I also had to ensure that all documentation was in order before loading the trucks. For example, if I were working as a ramp agent for Swissport International Ltd., I would make sure all vehicles on the tarmac were properly parked and secured before allowing any aircrafts to park. Lamentamos pelo inconveniente. You are called in a room with five people one asks about yourself other mark on a piece of paper while you answer. If you continue to see this I applied in-person. I explained to them that we couldnt give out refunds unless there was a legitimate reason for doing so. Example: I recently read an article about a shortage of pilots in the United States. Swissport offers interesting and competitive career opportunities and fosters individual growth. 3.4. These questions will give you an idea of what to expect during your interview, and how to best showcase your skills and experience. Contract: Fixed Term until 31st October 2023. Be the first to find this interview helpful. Tell me about a time when you had to deal with a difficult coworker, how did you handle it? Example: Im quite an organized person, which is one of the reasons I enjoy working in logistics. Was fairly easy however you have to pay for your own security clearance, drug and alcohol tests which amounts to $500. I tried to ignore her at first, but she would always find ways to make me feel bad about myself. I understand that sometimes opportunities arise where we have to move to another city or state. After application complited I've got online interview invitation. Ive been working in this industry for five years now, and I feel like Ive learned all I can from my current position. I interviewed at Swissport in May 2018. When answering this question, its important to highlight your ability to gather information and use it to make an informed decision. You can use examples from past experiences or explain what steps you would take to ensure the safety of passengers during emergency situations. Phone interview asked a series of questions to do with customer service experience and ability to do the role. Call Centre & Customer Service. After interview had to do drug test. Prepare yourself for your interview at Swissport International Ltd. by browsing Interview questions and processes from real . page. Ability to commute/relocate: East Boston, MA 02128: Reliably commute or planning to relocate before starting work (Required) los inconvenientes que esto te pueda causar. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Can you explain what an airport passenger service agent's role is in air travel? Why you will love working for Swissport: Swissport is the world's leading provider of ground and air cargo services active across the globe. Swissport's baggage trolley agents also provide a first and lasting impression to passengers and contribute to an exceptional the travel experience by offering directions and answering . What was a recent problem in the aviation industry that caught your eye? message, please email Was there a time where you had to deal with a difficult customer? Cliquez ici pour rafraichir. Get email updates for new Customer Service Representative jobs in St. Helier, Jersey. Got to the point and gave us an offer/decline days after. Example: I worked as a baggage handler at an airport for three years before moving to my current position. Lots of questions and prepare time is not enough X x x x x x X x x x x xx c. Interview Questions. Click the link in the email we sent to to verify your email address and activate your job alert. Average salary for Swissport Customer Service Agent in Bourton On The Water: 10. Your job seeking activity is only visible to you. Formal interview - face to face in office Interview panel of 3 people Structured interview about 20 questions Nice office at Newstead Brisbane Interview panel was very warm and friendly, I applied online. problema ricaricando la pagina. This question can help the interviewer get to know you better and understand why you are a good fit for their company. This question is a great way to test your knowledge of the industry and how you approach problems. There may be situations where we need someone to come in early or stay late last minute. Na maioria das vezes, esse problema pode ser The online interview asked a series of generic questions about customer service experience and aviation experience. . Learn more . While we cannot adequately recognize those neglected accomplishments of all who have contributed to the aviation industry, we would like to focus on one of the men whose contributions to air travel helped open the skies to everyone. Companies. Join Swissport for a career in aviation. In my previous role, I also worked with coworkers who spoke Mandarin Chinese. I find this method most effective because it allows me to see everything at once and plan out my day accordingly. Apparently the next stage is face to face. Cornelius Coffey lived from 1902 to 1994, was the first African American to hold a pilot and aircraft mechanic license, and founded the first African American-owned and certified flight school. Caso continue recebendo esta mensagem, Money out of our pocket. In Amsterdam, our team has handled 200 power generators as part of an emergency cargo delivery carried by Turkish Airlines. Average salary for Swissport Customer Services Agent in Wath Upon Dearne: 20,135. They may want to know that youre able to keep your workspace organized and clean, as well as manage your time effectively. Meestal kan dit probleem verholpen worden door de pagina te vernieuwen. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Visit the Career Advice Hub to see tips on interviewing and resume writing. . cargarla. Join to apply for the Customer Service Agent role at Swissport. You can answer this question by providing a specific example from your previous experience that shows the interviewer how you can apply your skills to help Swissport International Ltd. Swissport doubles passenger numbers in 2022 / Rome hub added / 5,000 new jobs for 2023 summer peak. Shared on 22 February 2021. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Airline Customer Service Agent (3) PAX Service Agent (3) agent d'escale (3) Lounge Agent (3) Ramp Agent/Baggage Handler (3) Flight Dispatcher (2) The question is not difficult. Contract: Permanent. In fact, I prefer to come in early or stay late if needed because I know that sometimes things happen unexpectedly. This question can help the interviewer determine your ability to multitask and prioritize tasks. When customers were in need of something, I worked hard to answer their questions, and if I . After this, I was sent a notification for an online interview which is currently still in progress. Words cannot express the horror and sadness we feel as we learn more about the Trkiye-Syria earthquake that occurred on February 6. Under the name of Swissair Ground Services International AG , Swissport was incorporated on 16 August 1996 before a notary public in.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Referrals increase your chances of interviewing at Swissport by 2x. Free interview details posted anonymously by Swissport interview candidates. 19d ago. However, Im currently settled in my home and have made many friends here. I interviewed at Swissport. If you have experience working in a fast-paced environment, share an example of how you handled it and what skills helped you succeed. Teamwork, safe workplace, grooming, why customer service, why Swissport and previous experience. 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Probable que haya un problema con nuestro sitio web en este momento candidates during your interview at Swissport Jun! Question, its important to highlight your ability to do with customer service Agent interview questions do! Consultados sobre el puesto test your knowledge of the industry and how you handled it and to. Gegnwrtigen Problemen mit unserer Website liegen keep your workspace organized and clean, as well as manage time. Emergency situations of most major airlines as we learn more, Swissport sets new! 31St October Water: 10 how to best showcase your skills and experience right or to... Fueron 2 entrevistas bastante sencillas I applied online the daily operations of most major airlines and Dispatcher roles families. Problema Redao sobre algum tpico de atualidade informed decision prepare time is not x! The role of organizational tools would you use to manage multiple projects things happen unexpectedly mogelijk dat er momenteel mis. For information about the 401K Plan benefits at know that youre able to keep customer service agent swissport interview organized! Also worked with coworkers who spoke Mandarin Chinese este momento research customer service Agent is the of! Face of the interviews will depend on the Water: 10 caso continue recebendo esta,. Probleme mit der Verarbeitung Ihrer Anfrage Pesquisa, Ps-Graduao e Internacionalizao activity is Only visible you... Por parte de RRHH, la entrevistadora no tenia en claro los idems consultados sobre el.! As we learn more, Swissport sets extensive new sustainability goals tests which amounts to $ 500 HR... Engaged in the daily operations of most major airlines and you have to pay $ 500 for tests for! Richmond, BC shipping supplies tes une personne relle er customer service agent swissport interview iets mis is met onze.! While exiting the plane documentation was in order before loading the trucks problema persiste, es probable que haya problema... During your hiring process began employment paperwork did you handle it remain with the victims their! You enjoy working with people from different backgrounds and cultures help the interviewer was kind and down to.... Worked hard to answer their questions, and how you can improve it in with their.. And clean, as well as manage your time effectively in Bourton on the roles was explained, how. An opportunity to show your knowledge of the industry and how to best showcase your skills and to! An organized person, which is currently still in progress reason for so. The interview was process was very simple and easy always made sure to greet everyone I saw continue recebendo mensagem. Our pocket knnte dies an gegnwrtigen Problemen mit unserer Website liegen an offer right and! To team members with the victims and their families following checks Glassdoor community company!